Accessing 311s Online Self Service Portal

1
Accessing 311s Online Self Service Portal

• How do you get to the 311 online Self Service
  Portal?
• Its an easy step by step process!
• Go to the www.sfgov.org website and click on the
  311 link

2
Now you are at the 311 Home Page
How to report a Graffiti Request Step 1 Click
on this link
3
Garbage and Graffiti Webpage
Step 2 You want to Report Grafitti
4
Where is the Graffiti located?
Step 3 Is it in a park, on public property, on
private property, or other?
Lets do an example on public property!
5
Step 4 Enter your Email address
Provide your email address or click skip and
remain anonymous
6
Step 5 Review Privacy Disclaimer
Read Privacy Disclaimer and click Next
7
Graffiti Location Search
Step 6 Enter the address and click Search
Step 6 Click the Next button to proceed to the
next page
8
Additional Location Information
Step 7 Fill out required fields and additional
information if known. Then select Next.
9
Enter Graffiti Request Details
Step 8 Fill out the required fields and provide
your contact information. Check the box if you
would like to be contacted by the servicing
agency.
10
Information Review
Step 9 Review your information for accuracy and
then click Continue
11
Would you like to add an Attachment?
Step 10 Attach a file or just select Next
12
Final Step Receive Tracking Number
Last Step Print this page for your records and
make note of your tracking number for future
reference