Cypad Quality Management in Local Authority Servicedelivery

1
Cypad Quality Management inLocal Authority
Service-delivery

• Cypad offers a system which is
• simple to learn
• simple to implement
• simple to use
• simple to evolve
• to enable local authority catering and building
  services partnerships to manage and improve
  quality and safety whilst reducing cost

2
School Meals Monitoring

• Dozens or hundreds of sites
• Very many aspects comprising servicee.g. safety
  through to training
• Challenge to be able reliably toguarantee
  quality of service
• Paper records tend to be unwieldy
• Objective of Cypad gain insight into
  operations

3
The Importance of Monitoring

• Childrens safety
• Appeal of meals to children
• healthy eating
• meal uptake
• consistent across Authority
• Stakeholder assurances
• Controlling costs, boosting efficiency and
  quality
• Records in case of lessons-learnt
• Methodical management andimprovement of service
  delivery

4
The Monitoring Challenge

• Many spread-about sites
• Multiple facets of service
• Gaining insight
• How excel? How determine quality?How discern
  trends? How highlight what needs attention?
• Ensuring corrective actions addressed promptly
• Reporting to stakeholders helpfully
• Minimising time and distraction for catering
  professionals

5
Cypads System

• Low-cost, simple to use and maintenance-free
• Monitoring officers gather observations using
  hand-held computer
• including observations not possible with paper
• Results immediately available for managers on
  desktop PCs
• Results available to allpartners, anywhere,
  together.
• Informative, professional reportscreated for
  stakeholders

6
Typical activities catered for
7
Visit Report
8
Handheld - Inspections
9
Facilitating partnership
10
Cypad the bigger picture

• Quality control in the kitchen
• Reporting of weekly operational data
• meal uptake, profitability, stock etc.
• Daily / weekly HACCP / safety checks
• Staff attendance, sickness, training records
• Immediate management view of the operation
• Share information with schools, suppliers,
  environmental health and other partners

11
What is achieved

• Demonstrate quality of service
• Demonstrate quality of procedures
• Uncover trends
• Highlight what needs attention
• Meet legislative and HS demands
• Produce meaningful reports for stakeholders
• Methodical and Efficient Managementof Service
  Delivery