Future research in user requirements elicitation

1
Future research in user requirements elicitation

• NordiCHI 2008 workshop

2
Overview of 4 topics of research

• Keep participants involved
• Average instrumental users (non-users)
• Use of rich media
• More empirical studies needed

3
Keep participants involved

• Conduct research using participants community
  tools, instead of seperate tool
• Communicate benefits of participating
• Presenting the results immediately after the
  study is not always possible
• Recruite people that know each other
• Make online methods scalable interesting

4
Keep participants involved

• Rewards
• Continuously
• Aimed toward participants interests
• Lottery of big incentive instead of many small
  incentives gt just people who want to win?
• Doesnt have to be money
• Procedure
• Right format of assignments/questions
• Clear communication of objective, duration

5
Average instrumental users

• Why determine real motivation
• Example list of questions (email)
• Usability of current Web2.0 applications
• Better profiling to determine who participants
  are, and their profile
• Use online and offline methods together

6
Use of rich media

• Usability of current Web2.0 applications
• Privacy 1/3rd share nothing online
• Use private blogs (personal)
• Provide anonimity, keep identity private
• Let users create personas

7
More empirical studies needed

• Which methods work for which purpose
• How do these work exactly
• What is the best procedure in each case