Overcoming the barriers to joinedup government

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Overcoming the barriers to joined-up government

• Mon 20 October 2003
• Martin Greenwood,
• Programme manager
• for Socitm Insight

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How might we help you work together in Northern
Ireland?
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Funded by over 450 organisations

• Identifies good ICT management practice
• Publishes advice in printed reports, on website
  and CD-Rom
• Is a unique service for ICT managers,
• e-champions and senior management

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and in the past 12 months ..
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and in the past 12 months ..

• State of local e-government in 2003
• Benchmarking the ICT service
• Improving customer service
• Expanding broadband
• Implementing ECDL
• Developing websites
• Achieving Best Value
• etc etc

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Our best known publication.

• All local authorities
• 34 shire counties
• 238 shire districts
• 33 London boroughs
• 36 metropolitan districts
• 46 unitaries (England)
• 22 unitaries (Wales)
• 32 unitaries (Scotland)
• 26 districts (N.Ireland)
• 467 in total
• (plus another 30/40 sites)

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Our best known publication.

• This years results
• Top 20 sites
• Most improved sites
• Best sites by type of authority
• Detailed results
• Next years plans
• Case for improvement
• Issues of content mgmt
• Issues of usability

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This years results

• Four scenarios Person leaving school
• Person planning visit to area
• Relative caring for elderly person
• Person in social housing
• Five themes Access to council
• Joined up government
• Usability
• Currency
• Interactive applications
• Innovations and howlers
• ..and the e-mail test

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Coming very soon in next two months

• Casting the net wider local e-democracy 2003
• Better connected Building for future
• Better connected Advice for clients
• Information management
• Knowledge sharing
• Legal implications
• Skills for managing e-government
• IDTV (National project)

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Benchmarking

• ICT service (all KPIs)
• 139 participants (approx 90-100 each year)
• User satisfaction (KPI 1)
• 165 participants (plus 70 repeats ), over 40,000
  responses

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Three case studies of success

• Budget ICT staff
• Staffordshire
• Moorlands DC 15m 6
• Stroud DC 20m 17
• North Cornwall DC 22m 15

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Staffordshire Moorlands DC Improving fast with
ECDL
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Stroud DC First district to transactional site
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North Cornwall DCThe first 3/3 star service (out
of 90)

• Excellent service
• ICT supports direct service improvements
• Responsive to current need
• Close partnership working
• Increasing satisfaction levels with users

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North Cornwall DCThe first 3/3 star service

• and excellent prospects for improvement
• Solutions to BV issues raised
• Consultation shapes improvements
• Value for money in projects
• Proper improvement plan for five years
• Strong track record of making improvements
• Enthusiastic and skilled staff
• Learning for other organisations
• E-government owned by the council

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North Cornwall DCThe first 3/3 star service

• Other points from meeting with Chief Executive
• New mgmt team gtgt new open culture
• ICT is integral part of all council developments
• Partnership working critical (eg LSPs)
• ICT is a train you get on.. Cant miss the
  upgrades
• Importance of training and staff development
• For more insights Open Day on 18 Nov

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Criteria for success in applying ICT

• Planning
• Core strategic role
• Culture and style
• Governance
• Partnerships
• Investment
• Prioritisation

• Delivery
• Process re-design
• Information mgmt
• Project / programme mgmt
• Operational ICT service
• User satisfaction
• User training

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Criteria for success in developing e-government

• Planning Councils should
• be committed to core strategic role of ICT as an
  enabler for improved services
• have open culture and style and be receptive to
  the change that effective deployment of ICT will
  inevitably bring
• have effective decision-making, reflecting
  legitimate needs of different stakeholders
• be working with partners to join up services and
  maximising use of resources on their e-govt
  programme
• have comprehensive investment programme in ICT at
  level higher than the rate of inflation
• see prioritisation of ICT investment as integral
  part of planning and implementation of corporate
  and service plans

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Criteria for success in developing e-government
(cont)

• Delivery Councils should
• see further deployment of ICT as opportunity for
  re-thinking and re-designing all supporting
  business processes
• view Information management as foundation for
  e-government
• be using both programme and project management
  skills allied to consistently-used methodologies
  to implement ICT-enabled change
• be able to demonstrate the quality of the
  operational ICT service
• have an ICT service that is credible in the eyes
  of those who use it, helping them to deliver
  better front-line services to the general public
• seek to develop ICT skills at all levels across
  the organisation

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How might we help you work together in
Northern Ireland ?
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Overcoming the barriers to joined-up government

• Mon 20 October 2003
• Martin Greenwood,
• Programme manager
• for Socitm Insight
• Thank you