Applicant Name CPEx Peak Site Visit Outbrief Meeting

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Applicant NameCPEx Peak Site Visit Outbrief
Meeting
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Peak Assessment Process

• You developed a detailed application for process
  and results, using CPEx Baldrige Based Criteria.
• Your CPEx examiners evaluated your application
  thoroughly.
• Your examiners identified Specific Site Visit
  Issues for review.
• Examiners have Verified / Clarified these key
  evaluation Issues.
• Document review (Sunday)
• Interviews (Monday Thursday) with key leaders
  but also with staff on day, evening, and night
  shifts (?)
• Wrote the Feedback Report (Thursday)
• Summation Report
• Feedback Report when they will receive it?

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Criteria Framework
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CPEx Peak Criteria

• 1.0 Leadership
• Senior Leadership
• Governance and Societal Responsibilities

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CPEx Peak Criteria

• 1.0 Leadership
• Strengths
• Opportunities for Improvement

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CPEx Peak Criteria

• 2.0 Strategic Planning
• Strategy Development
• Strategy Deployment

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CPEx Peak Criteria

• 2.0 Strategic Planning
• Strengths
• Opportunities for Improvement

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CPEx Peak Criteria

• 3.0 Customer Focus
• Customer Engagement
• Voice of the Customer

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CPEx Peak Criteria

• 3.0 Customer Focus
• Strengths
• Opportunities for Improvement

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CPEx Peak Criteria

• 4.0 Measurement, Analysis and Knowledge
  Management
• Measurement, Analysis and Improvement of
  Organizational Performance
• Management of Information, Knowledge, and
  Information Technology

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CPEx Peak Criteria

• 4.0 Measurement, Analysis and Knowledge
  Management
• Strengths
• Opportunities for Improvement

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CPEx Peak Criteria

• 5.0 Workforce Focus
• Workforce Engagement
• Workforce Environment

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CPEx Peak Criteria

• 5.0 Workforce Focus
• Strengths
• Opportunities for Improvement

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CPEx Peak Criteria

• 6.0 Process Management
• Work Systems
• Work Process

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CPEx Peak Criteria

• 6.0 Process Management
• Strengths
• Opportunities for Improvement

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CPEx Peak Criteria

• 7.0 Results
• Health Care Outcomes
• Customer-Focused Outcomes
• Financial and Market Outcomes
• Workforce-Focused Outcomes
• Process Effectiveness Outcomes
• Leadership Outcomes

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CPEx Peak Criteria

• 7.0 Results
• Strengths
• Opportunities for Improvement

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The Peak Process

• Good Stuff We Saw!

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Wrap Up

• Thank You, Thank You, Thank You!
• Feedback Report when they will receive it
• Quest when the Quest will be held!