Applicant Name CPEx Peak Site Visit Opening Meeting

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Applicant NameCPEx Peak Site VisitOpening
Meeting

• Team Leader -
• Team Members

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CPEx Peak Site Visit

• Assesses the Organization Using the CPEx Baldrige
  Based Criteria
• Focuses on Whats Most Important to the
  Organization
• Provides Focused Strengths and Opportunities for
  Improvement (OFIs)
• Evaluates but Does Not Prescribe

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CPEx Core Values

• Visionary Leadership
• Customer-Driven Excellence
• Organizational and Personal Learning
• Valuing Employees and Partners
• Agility
• Focus on the Future

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CPEx Core Values

• Managing for Innovation
• Management by Fact
• Social Responsibility
• Focus on Results and Creating Value
• Systems Perspective

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Criteria Framework
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CPEx Peak Criteria

• 1.0 Leadership
• Senior Leadership
• How do your Senior Leaders lead?
• Describe HOW SENIOR LEADERS guide and sustain
  your organization. Describe HOW SENIOR LEADERS
  communicate with your WORKFORCE and encourage
  HIGH PERFORMANCE.
• Governance and Societal Responsibilities
• How do you govern and fulfill your societal
  responsibilities?
• Describe your organizations GOVERNANCE system.
  Describe HOW your organization assures LEGAL and
  ETHICAL BEHAVIOR and supports its key communities
  and contributes to community health.

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CPEx Peak Criteria

• 2.0 Strategic Planning
• Strategy Development
• How do you develop your strategy?
• Describe HOW your organization establishes its
  strategy to address its STRATEGIC CHALLENGES and
  leverage its STRATEGIC ADVANTAGES. Summarize your
  organizations KEY STRATEGIC OBJECTIVES and their
  related GOALS.
• Strategy Deployment
• How do you deploy your strategy?
• Describe HOW your organization converts its
  STRATEGIC OBJECTIVES into ACTION PLANS. Summarize
  your organizations ACTION PLANS and related KEY
  PERFORMANCE MEASURES or INDICATORS. Project your
  organizations future PERFORMANCE relative to KEY
  comparisons on these PERFORMANCE MEASURES or
  INDICATORS.

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CPEx Peak Criteria

• 3.0 Customer Focus
• Customer Engagement
• How do you engage patients and stakeholders to
  serve their needs and build relationships?
• Describe HOW your organization determines HEALTH
  CARE SERVICE offerings and mechanisms to support
  PATIENTS AND STAKEHOLDERS use of your health
  care services. Describe HOW your organization
  builds a patient- and stakeholder-focused
  culture.
• Voice of the Customer
• How do you obtain and use information from your
  patients and stakeholders?
• Describe HOW your organization listens to your
  PATIENTS and STAKEHOLDERS and acquires
  satisfaction and dissatisfaction information.
  Describe also HOW PATIENT and STAKEHOLDER
  information is use to improve your marketplace
  success.

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CPEx Peak Criteria

• 4.0 Measurement, Analysis Knowledge Management
• Measurement, Analysis and Improvement of
  Organizational Performance
• How do you measure, analyze, and then improve
  organizational performance?
• Describe HOW your organization measures,
  analyzes, reviews, and improves its PERFORMANCE
  as a health care provider through the use of data
  and information at all levels and in all parts of
  your organization.
• Management of Information, Knowledge, and IT
• How do you manage your information, information
  technology, and organizational knowledge?
• Describe HOW your organization ensures the
  quality and availability of needed data,
  information, software, and hardware for your
  WORKFORCE, suppliers, PARTNERS, COLLABORATORS,
  and CUSTOMERS. Describe HOW your organization
  builds and manages its KNOWLEDGE ASSETS.

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CPEx Peak Criteria

• 5.0 Workforce Focus
• Workforce Engagement
• How do you engage your workforce to achieve
  organizational and personal success?
• Describe HOW your organization engages,
  compensates, and rewards your WORKFORCE to
  achieve HIGH PERFORMANCE. Describe HOW members of
  your WORKFORCE, including leaders, are developed
  to achieve HIGH PERFORMANCE. Describe HOW you
  assess WORKFORCE ENGAGEMENT and use the results
  to achieve higher PERFORMANCE.
• Workforce Environment
• How do you build an effective and supportive
  workforce environment?
• Describe HOW your organization manages WORKFORCE
  CAPABILITY and CAPACITY to accomplish the work of
  the organization. Describe HOW your organization
  maintains a safe, secure, and supportive work
  climate.

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CPEx Peak Criteria

• 6.0 Process Management
• Work Systems
• How do you design your work systems?
• Describe HOW your organization designs its WORK
  SYSTEMS and determines its KEY PROCESSES to
  deliver PATIENT and STAKEHOLDER VALUE, prepare
  for potential emergencies, and achieve
  organizational success and SUSTAINABILITY.
• Work Processes
• How do you design, manage, and improve your key
  organizational work processes?
• Describe HOW your organization designs,
  implements, manages, and improves its KEY WORK
  PROCESSES to deliver PATIENT and STAKEHOLDER
  VALUE and achieve organizational success and
  SUSTAINABILITY.

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CPEx Peak Criteria

• 7.0 Results
• Health Care Outcomes
• Customer-Focused Outcomes
• Financial and Market Outcomes
• Workforce-Focused Outcomes
• Process Effectiveness Outcomes
• Leadership Outcomes

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The Peak Process

• You developed a detailed application using both
  process and results criteria.
• Your CPEx examiners have reviewed and evaluated
  your application, spending between 50 and 60
  hours per examiner. Examiners are volunteers.
• Examiners have identified Specific Site Visit
  Issues that may result in final Feedback Report
  themes, strengths, and opportunities for
  improvement.
• During this site visit examiners will
  Verify/Clarify these Issues by
• Review approximately 100 requested documents
• Conduct interviews with key executives, leaders,
  and staff and
• Collaborate to write your Feedback Report before
  leaving on Friday.
• CPEx Judges determine award recipients after
  evaluating the feedback report.
• Quest Award recipients will be recognized at
  the November Quest celebration.
• The Feedback Report It is all about IMPROVING
  PERFORMANCE !

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Colorado Performance Excellence

• Thank You for Inviting Us!