Integration: The Future will build on the past

1
IntegrationThe Future will build on the past

• Jason Ehrhart
• Senior Technology Evangelist
• October 30, 2009

2
Agenda

• Integration Issues
• iPlanet Integration Server Overview
• Business Problems Solved - iIS Successes
• Integration Server in the iPlanet Architecture
• Your States Potential Environment

3
The Last 24 Hours...
2 million new Web pages were created.
17 million of venture capital was invested in
the silicon valley.
200,000 new devices accessed the Internet.
Every 2 seconds, 1 new wireless subscriber is
added in the U.S.
150,000 new users logged on.
4,500 new unique web sites were born.
4
What Do You Bet On?

• Networking performance increases faster than
  processor performance
• Devices are growing in number,becoming the
  majority of network access points within 3 years
• Digital marketplaces will set the standard for
  transaction costs, removing old economy
  barriers to new economy solutions

5
What Do You Do?
Invent an organization that can win again and
again in a permanently disruptive world.
6
The Net EconomyFoundation
Grow
11 marketing
Grow
mass-customization
Build, buy, lease
Meets Expectations
The Net EconomyFoundation
7
Application Integration

• Organizations Integrate Applications to
• Do Something Better
• Automate Existing Processes
• Do Something New
• Provide New Services
• Typically Fall in Three Areas
• Business-to-business eCommerce (Save Money)
• Constituent Care/CRM (Make Constituents Happy)
• New Services (Make Constituents even more Happy)
• Requires Exposure of (Formerly) Internally Facing
  Systems
• With Flexible, Easily Modified Processes
• New Services and Products (new Processes) are
  Free once the Right Infrastructure is in Place

8
Web Services Architecture
Service Creation and Assembly
Web Services
Service Integration Access to resources and
other services
Service Delivery Connection, location, discovery,
communication
Service Container Runtime environment, persistenc
e, state management
Process Management Workflow, event processing
Policy Management and Security
Service Platform Access to databases,
directories, messaging services, virtual
machines, operating systems, hardware, storage
9
Smart Services Architecture
Service Creation and Assembly
Web Services
Smart Delivery Aggregation, Presentation,
Personalization, Content Delivery, Contextual
Sensitivity
Smart Process Automated Workflow Management
Process Management
Service Integration
Service Delivery
Service Container
Smart Policy Identity, Context, Roles
Smart Management Privacy, Security, Rights,
Administration, User Mgmt
Policy
Service Platform
10
A States Integration Nightmare
Internal Users
Constituents
Suppliers
Partners
11
CSAA IT Environment
12
EAI Nirvana
Internal Users
Constituents
Suppliers
Partners
Enterprise Application Integration Environment
13
iPlanet Integration Server (iIS)

• iPlanets Flagship Enterprise Application
  Integration (EAI) Product
• Extremely Successful - Many Significant Installed
  Systems and More in Development
• Central Core for Integrating All of iPlanets
  eCommerce Platform
• The Integration Solution for the SunONE
  Architecture - the Hub that Brings Together a New
  Generation of Smart Web Services

14
EAI - Solving 5 Problems
Financials
1. Message Transport (Middleware)
CRM Systems
Unemployment
Business Partner
Provisioning
15
EAI - Solving 5 Problems
Financials
2. Interface Messaging to Existing Applications
(Adapters or Connectors)
CRM Systems
Unemployment
Business Partners
Provisioning
16
EAI - Solving 5 Problems
Financials
3. Convert Data into a Common Language
CRM Systems
Billing
Business Partner
Provisioning
17
EAI - Solving 5 Problems
Financials
4. Transform Data so Each System Understands It
CRM Systems
Billing
Business Partner
Provisioning
18
EAI - Solving 5 Problems
Financials
5. Manage the Processes Between Systems (What,
When, etc.)
CRM Systems
Billing
Business Partner
Provisioning
19
EAI - Solving 5 Problems Summary

• Basic Infrastructure
• 1. Message Transport (Middleware)
• 2. Interface Messaging to Existing Applications
  (Adapters or Connectors)
• 3. Convert Data into a Common Language
• 4. Transform Data so Each System Understands It

• Real Business Value Occurs Once the Processes are
  Automated
• 5. Manage the Processes Between Systems (What,
  When, etc.)

20
Agenda

• Integration Issues
• iPlanet Integration Server Overview
• Business Problems Solved - iIS Successes
• Integration Server in the iPlanet Architecture
• (Customer Name) Environment

21
iPlanet Integration Server (iIS) Product Overview

• A Suite of Integrated EAI Tools
• Allows Multiple, Disparate Applications to be
  Connected via an XML-based Messaging Backbone.
• Includes services that run across the XML
  Backbone
• Process Automation
• Data Transformation
• Runtime Management
• Integration with Application Tier
• No Technology Compromise - Uses Some of the Best
  Technology in the Industry to Accomplish
• Award Winning
• Highly Rated
• Strongly Backed
• Flexible - Can Accomplish Message-based,
  Transformational, Process-based Integration, or
  any combination

22
Integration Server Solutions

• 1. Message Transport (Middleware) - HTTP, JMS,
  iMQ, plus ability to accommodate others (MQueue,
  etc.)
• 2. Interface Messaging to Existing Applications
  (Adapters or Connectors) - Lightweight
  Architecture, Adapter Generation Technology
• 3. Convert Data into a Common Language - XML
• 4. Transform Data so Each System Understands It -
  XSLT
• 5. Manage the Processes Between Systems (What,
  When, etc.) - Industrys Leading Process Engine
• 6. Plus Many, Many Success Stories

23
iIS Messaging

• Standards Based
• Choice of HTTP, JMS, or iPlanet Message Queue
  (iMQ) for Java
• XML/HTTP for B2B, loose-coupling
• XML/JMS(iMQ) for store-and-forward pub/sub
• Reliable messaging within the iIS architecture
• State persistence in the business process engine
• Reliable queuing and store/forward via iMQ
• Sophisticated adapters can provide message
  persistence over HTTP
• Guaranteed delivery
• Can Also Substitute other Middleware if Desired,
  such as IBM MQueue

24
iMQ - iPlanet Message Queue

• iPlanets Emerging Middleware Powerhouse
• Extremely High Performance - Challenge to the
  Industry
• Supports Industry Standard JMS Interface
• Publish and Subscribe Architecture
• Federated Router Model for High Scalability
• Rapidly Becoming Messaging System of Choice in
  Java Development Community
• World Class Support from Sun/iPlanet
• Competitively priced

25
XML The Universal Language
0S/390
Business Objects Externalized for Re-Use
26
iIS XML Adapters

• Lightweight
• Easier to Develop and Maintain
• Process, Integration Logic in Other Components of
  iIS
• Simple two-part task - Convert to/From XML
• Most Important - Non-Proprietary, Reusable
  Interface
• Useful Life outside of iPlanet
• If XML Interface exists, No Need for Adapter

27
iPlanet Integration Server Adapters

• Prebuilt package adapters
• SAP (VENDOR CERTIFIED)
• Siebel (VENDOR CERTIFIED)
• Clarify
• Oracle Applications
• Vantive
• iPlanet Messaging Server
• iPlanet Directory Server
• iPlanet Application Server
• Additional Adapters available from iPlanet PS,
  including Peoplesoft, Portal Infranet, Solect
• Prebuilt technology adapters
• IBM MQSeries
• IBM DB2 adapter
• IBM CICS/IMS transaction adapter

28
Extremely Robust Solutions for Integrating
OS/390 Environments

• Adapters for DB2, MQSeries
• Database and Files - DB2, IMS DB, VSAM, IDMS DB
• Transactional Access - CICS / TX Series, IMS/ESA
  TM, JES (Batch), ADABAS (Via API)
• iPlanet Transaction Adapter for OS/390
• High-level interface to transaction integration
• Use to accomplish
• Non-invasive re-use of IMS or CICS programs
• Concurrent access to multiple transactions
• and/or data sources
• Direct interface to APPC facilities, utilizes
  APPC APIs
• High Level Scripting Language that allows
  development of Data Manipulation routines that
  run on the OS/390 Mainframe.
• No Need to process Large Loads on Interim Server
• Dont need to resort to COBOL

29
Speaking of Mainframe Support

• Integration Server Runs on
• Sun/Solaris (Of Course)
• Microsoft NT and Windows 2000
• HP-UX
• IBM/AIX
• Tru64 UNIX
• Open VMS
• And.Entirely on OS/390 Mainframes, as well

30
Adapter Designer

• Automated generation of XML Adapter along with
  sample XML files
• Support for multiple XML dialects including
  Simple Object Access Protocol (SOAP), XML-RPC
• Support for deployment in multiple programming
  languages including C, (Java) and iPlanet 4GL
• Messaging support for HTTP and (JMS)
• Generates XSLT rules for data transformation
• Browser based test client
• Browser based run-time system management
  interface
• Support for User customisation

VALIDATING PARSER DIALECT SUPPORT
VALIDATING PARSER DIALECT SUPPORT
SOAP XML-RPC CUSTOM FORMATS INDUSTRY SCHEMA
SOAP XML-RPC CUSTOM FORMATS INDUSTRY SCHEMA
31
Variety of Options with iIS Adapters

• If Application is XML-Enabled
• No Add-On Adapter is required
• Integrating a Standard Package (SAP, Siebel,
  etc.)
• Adapter May be Available by either iPlanet or an
  iPlanet SI / VAR
• If not, need to XML-ize the Application Using
  the Adapter SDK
• Integrating unique applications (custom legacy
  applications)
• If not, need to XML-ize the Application Using
  the Adapter SDK
• Expect iIS Adapters to be Interim Technology
• Applications Will Provide XML Interfaces in
  Future
• No iIS Adapter Needed
• Virtually Every Other EAI Product Will Still
  Require an Adapter

32
iIS Data Transformation Illustrated
ltIBCndActionItem Action
StartProcessgt ltIBProcessNamegt
OrderEntry lt/IBProcessNamegt
ltIBAttributeListgt ltIBAttributegt
ltIBAttNamegt Shipto
lt/IBAttNamegt ltIBAttValuegt
Fred lt/IBAttValuegt
lt/IBAttributegt lt/IBAttributeListgt lt/IBCndActi
onItemgt
iIS Process Engine
Business Object(stored as XML)

ApplicationMessage Broker
XSLT Processor
ltNewOrdergt... ltSendTogt Fred
lt/SendTogt lt/NewOrdergt
ltOrdergt... ltConfgt 1234
lt/Confgt lt/Ordergt
33
iIS Process Engine

• The Top Process Engine Today - Nothing Else Comes
  Close
• Award Winning Technology - Crossroads A List
  Award Winner 1999 and 2000
• Extremely High Scale - Over 1 Million Concurrent
  Processes in a Single Engine

34
Integration Server Process Engine
Client Class Libraries
Workflow Design
Forté
C
Java
ActiveX
CORBA
Workshop
Workflow 1
Multiple
Workflow 2
Workflow
Engines
System Administration
and Monitoring
History Analysis
35
Workflow Design Workshop

• Flow Design
• Recursion
• Routing Rules (Expression builder and complex)
• Triggers Timers
• User-defined attributes with concurrency control
• Multiple Versions
• Sub-processes even across engines

36
High Performance Scalability

• Multiple, interoperable engines via high speed
  communications
• Process definitions run as code, not database
  queries
• Intelligent Caching Architecture
• iPlanet has Run over 1 Million Concurrent
  Processes in a Single iIS Process Engine

37
Mission Critical Support Reliability

• Automatic Failover
• No Single Point of Failure
• Transparent to Developers and Users

Client
Primary
Backup Engine
Engine
38
Distributed Management Tracking

• On-line Control Monitoring
• Centrally define and distribute workflow
  definitions
• Start Stop workflow engines
• Who is logged on and what can they do
• Amount of work assigned to each session
• Capture of History
• Who Did What and When
• Stored in all popular databases Access via SQL
  queries

39
iPlanet Integration Server Summary

• Integration Solution Comprised of Some of the
  Best Technology in the Industry
• Integration Server Process Engine
• Award Winning - Cross Roads A List
• Standards-Based - XML and XSLT
• iPlanet Message Queue - iPlanets Emerging
  Middleware Powerhouse
• Phenomenal Integration with OS/390 Mainframes
• Extreme Scalability - Over 1 Million Concurrent
  Processes in a Single Engine
• Lightweight Adapter Architecture
• Adapter Generation Technology

40
Agenda

• Integration Issues
• iPlanet Integration Server Overview
• Business Problems Solved - iIS Successes
• Integration Server in the iPlanet Architecture
• Your States Potential Environment

41
MCI Worldcom

• Order Entry, CSR
• 40 different Entry Points
• Siebel (Future)

• Integrated Order Manager
• Records Status
• Decomposes Order
• Sends Components to COMs
• On-going Order Management, Status and Tracking

• Component Order Managers
• COM for every line of Business
• Separate Process for each Product

Others...
Local COM
LD COM
Wireless COM

• Provisioning
• Service Initiation
• Exception Handling

42
MCI Worldcom - IOM

• Integrated Order Manager system - Extreme
  Process Management
• Takes in Complex Multi-part, Multi-step Orders
  from multiple Order Entry systems
• Records, Splits up Order into Component Parts,
  sends to Various Provisioning Systems
• Tracks Order, Continual Status
• Validated 500,000 orders in a single Process
  Engine, single Machine
• Full Phase One Targeted at 1 Million Orders/Day

43
MCI Worldcom - COMs

• Component Order Manager systems - One for each
  Line of Business
• Needs span
• Significantly High Throughput (Long Distance COM)
• Highly Complex Orders (Local COM)
• Everything in between
• Individual Process for each Product
• Reusable Processes to Accommodate Changing
  Products and Services
• Underlying Process Management Framework in Place
  for All COM Development
• Expect to be Applicable to Provisioning
  Architecture in the Future

44
MCI Worldcom - Business Benefits

• Reusable Process Framework for All Automation
  Projects
• Lower Development Costs
• Higher Levels of Automation in Process
• Fewer Rejects
• Reduced Exception Handling
• Shorter Provisioning Times
• Systematized Adding New Products and Bundles to
  Mix
• New Products, Bundles Delivered in Less Time
• Lower Training Costs
• Less Ramp-up Time for New CSRs

45
Cargolux Airlines SA

• Business
• All Cargo Airline
• Luxembourg based
• 30 Years
• 10 Boeing 747-400
• Long Haul
• All continents
• IT
• Proprietary developments for 15 years
• ERP SAP/R3
• Airline Software
• Frame relay Network Worldwide
• 125 Staff
• Factors Supporting the Growth of the Aircargo
  Market
• Worldwide Economic Growth
• Global Production Will Increase
• Consumers Become More Demanding
• Role of Forwarders is Changing

46
Cargolux Business Goals

• Service level commitment
• Increase efficiency
• Increase level of services
• Improve communication
• Customer focused services
• (Sales, Acceptance, Tracking, Alerting, )
• Lower costs
• Higher profitability

• Increased definition of processes and activities
• Standardization streamlining of processes
• Automation of processes
• Process measurement, analysis and control
• Adaptable IT systems for evolving business needs
• Integration with external systems

47
Cargolux Sample Workflow
48
Cargolux Enterprise Application Integration
(EAI)
49
Cargolux Business Benefits

• Automatic measuring/tracking
• Ability to QA their Shipping Processes
• Process measurement and analysis
• Easy access and simplified system usage
• Control of process definitions
• Enforced information consistency due to process
  enforcement
• Task automation and standardization

50
CSAA

• 3.8 million members in Northern California,
  Nevada, and Utah (2nd largest AAA Club)
• Emergency road services
• Insurance services
• Travel services
• Financial services
• Automotive services
• Education
• Goal - Build technology to facilitate the next
  generation of web-based customer interaction
• Customer drives navigation
• Same level of service through all screens
• Hide complexity of underlying systems

http//www.csaa.com
51
CSAA IT Environment
52
CSAA Solution

• Initial Claims Processing Application
• Claim entered (goes to Oracle Claims database)
• Conditional Routing based on membership number
  and/or claim number
• Queries various databases (membership, customer
  care, etc.)
• Inserts claim into processing database
• Very Successful Now developing Follow-on
  Automation Applications

53
CSAA The Process
54
Other Integration Server Customers of Note

• Capital Bank (Scotland) - Integrated Third Party
  Commissions and Loan Processing, Includes
  Mainframe
• Lufthansa Airlines - 250 Million Overhaul of all
  IT Systems Integration Server is the Heart of
  all Future Integration efforts
• Successful Systems will be Deployed to All
  Members of Star Alliance
• Transcanada Pipelines - Replacing SAP by
  Integrating Best-of-Breed Administrative and
  Financials Applications Full Article at
  http//www.softwaremag.com/archive/2000aug/TransCa
  nada.html
• Telco Convergent Communications, USWest/Qwest,
  Telecom Italia, Sasktel, others
• And Many Many More
• Our Experience is our Greatest Strength

55
Agenda

• Integration Issues
• iPlanet Integration Server Overview
• Business Problems Solved - iIS Successes
• Integration Server in the iPlanet Architecture
• Your States Potential Environment

56
The iPlanet Internet Service Deployment Platform
57
Combined iPlanet Solutions
OS/390 Legacy
58
Combined iPlanet Solutions - Portal Server
Integrated with Existing Infrastructure
Custom Generated Adapters
Pre-Built Adapters
MQueue Adapter (Pre-Built)
Pre-Built Adapters
OS/390 Legacy
59
Combined iPlanet Solutions - New Applications
Forte 4GL Applications
iPlanet Wireless Server
iPlanet Web Server
Custom Generated Adapters
Pre-Built Adapters
MQueue Adapter (Pre-Built)
Pre-Built Adapters
OS/390 Legacy
60
Combined iPlanet Solutions - B2B with Customers,
Suppliers, and Partners
iPlanet EcXpert
OS/390 Legacy
61
Combined iPlanet Solutions - Directory Enabled
Integration
iPlanet Directory Server
XML Integration Architecture vs. LDAP API
OS/390 Legacy
62
Agenda

• Integration Issues
• iPlanet Integration Server Overview
• Business Problems Solved - iIS Successes
• Integration Server in the iPlanet Architecture
• Your States potential Environment

63
Your States Environment?
OS/390 Provisioning, other Legacy
Financials
Siebel CRM
Billing
iPlanet Application Server

• Portals for
• Business Partners
• Constituents
• Internal

Business Partner, Redistribute their Services
64
Summary - iPlanet Solution for State Governments

• iPlanet Integration Server - Excellent Fit
• Highly Scalable to meet your States Growth Needs
• Takes Advantage of Existing Forte Knowledge
• Most Adapters Off-the-Shelf
• Siebel, SAP, iPlanet Portal, App, Directory
  Server, MQueue Series, CICSmany others
• Adapter Generation Technology for Legacy, Other
  Packages
• Non-Proprietary Adapter Architecture
• Integrations with other iPlanet Products extend
  iIS Benefits into a Broader eCommerce Solution
  Set
• Most Important iPlanets Significant Experience
  - Weve Done This Many Times - Limits
  (Customers) Risk and Increases Opportunity for
  Success

65
Call to action...

• Visit www.iplanet.com
• For Datasheets, Whitepapers, Customer Profiles,
  more informationClick on Solutions or Products
• To arrange a visit with your local iPlanet
  resources
• Visit www.w3.org/XML
• Learn more about XML and other open standards
  used in the internet today
• Consider the processes in your organization
• Can you make them more efficient?
• Can you improve your organizations services by
  streamlining your processes, both internal and
  external?

66
iPlanet Integration ServerThe Hub of Internet
Integration SuccessYou Can Contact Jason
Ehrhart801-947-5854jason.ehrhart_at_sun.com