Title: Bridging the Digital Divide in Urban Area Case study of Vijayawada Municipal Corporation
1Bridging the Digital Divide in Urban Area
Case study of Vijayawada Municipal Corporation
2Situation before the initiative
- The Corporation was providing the web based
Municipal services but the number of hits were 2
to 3 per day. - The general impression was that all e-governance
initiatives are helping rich people.
3Challenges before VMC
- Providing services to the citizens in real time.
- Reaching the maximum number of families in the
town.
4Bridging the digital divide-(Interactive T.V.
mode )
- The citizen has to dial number to get connected
to server which is located in local cable office. - After getting connected to server the Television
monitor works like a computer monitor and dial
pad works like a key board. - Like IVRS system back ground audio helps citizen
to browse effectively.
5Basic Architecture of the system in process
6Advantages
- There are 1.6 lakhs Telephone/Television
connections in the city against 5 thousand web
connections.
7How does it work
- One can dial up to the following numbers and can
get connected to the VMC server which has all the
information - 1. 2496655
- 2. 2496767
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10Payment of different type of taxes fees
11Situation before the initiative
- Taxpayer does not know how much he has to pay
- Taxpayer is not sure when bill collector will
come and collect - And most importantly, the taxpayer is not sure
that payment will be posted in his ledger and he
will not get demand notice for the same
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16Your Transaction is AcceptedYour Bill No.
1672WZ
17Other modes of online payment
1821 Andhra Bank branches
19100 tax payment counters
20Situation after the initiative
- Taxpayer not only can know his dues but also can
see how his tax has been calculated - Taxpayer can check his ledger and ensure that it
is updated in real time. - If he is not satisfied, he can file complaint
- He can pay taxes either through interactive mode
or by visiting civic centres or Andhra bank
21Result
22Issuing of Birth and Death Certificates
23Situation before the initiative
- People have to visit Corporation for 4 to 5
times. - If a birth certificate is issued there are lot of
spelling mistakes. - In most of the birth certificates name of the
child is absent. - It takes almost a week to find out whether the
name is registered or not.
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28Situation after the initiative
- People have access to records (since 1965)
through cable network. - Certificates are being delivered to the applicant
at the door step as Corporation entered into
agreement with Department of Posts, for
delivering the services.
29Results (No. of Birth certificates issued)
30Complaint Redressal System
31Situation Before The Initiative
- The citizen was not sure whether his complaint
has been acknowledged or not. - The citizen was not sure that what action has
been initiated after the receipt of the
complaint. - The citizen did not know what to do if he is not
satisfied with the quality of the redressal or
the speed with which complaint is being
redressed.
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35Situation After The Initiative
- For each complaint ID number is generated.
- At any point of time the complainant can find out
the reason why the complaint is still pending by
browsing the particular record. - The complainant can file his remarks if he is not
satisfied with redressal.
36Complaints received from October 2002 to till date
- Received 13, 407
- Disposed 10,553
- Pending 2,692
- Rejected 162
37Approval Of Building Plan
38Situation before the initiative
- The applicant never used to know why his
application is pending and used to meet the town
planning officers many times. - In 90 of cases the pendency used to be for
trivial issues like applicant has to pay Rs.
10,200/- as a building fee. But he has paid Rs.
10,150/-.
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42Situation after the initiative
- Now in real time applicant can know why his
building plan application is pending and with
whom it is pending. - The applicant can put his remarks if he differs
what has been put on file by town planning
officer. - This transparency has increased lot of confidence
of people in the sytem
43Results
44Transparency in Tendering Process
45Situation before the initiative
- For all the works less than Rs. 5 Lakhs
Corporation is not supposed to publish the
tenders in the paper as it is a costly affair and
used to put only on the notice board. - There used to be lot of allegation that because
notices are not seen by everybody, contractor
forms a ring and because of allegation the number
of approvals used to be less.
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49Situation after the initiative
- Information regarding all the tender notice
irrespective of amount is available to everybody. - The information regarding who has got the tender
and what rate is known to everybody. - This has increased the confidence of Executive
authority and number of approvals for works have
gone up.
50Results
51Benefits of the e-governance now is
obtained by the 80 of the people in the town
against 2 to 3.
52Transferability
- Today almost all the towns in India including
few villages have a local cable net work and
telephone network. Each city can use the above 2
networks and implement the Vijayawada model to
reach out to the maximum people and their area
and can deliver the benefits of e-governance as
to all in the City.
53THANK YOU