Applying for Student Support online

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Applying for Student Support online

• A quick guide to the online application process
• Please Note
• The sequence of screens will differ dependent on
  the students personal circumstances. It may
  also change as Student Finance England adds
  enhancements throughout the year.
• Please use this presentation as a guide only.

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Part 1Students and Parent(s) or Partners
Supporting ApplicationsRegistration and
Accessing Your Account
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Accessing Student Finance England

• The online application form is available at
  www.direct.gov.uk/studentfinance
• The applicant (either a student or sponsor), must
  be registered with Student Finance England before
  they can log in to their account and apply
• Returning applicants will already be registered-
  they should login using their Customer Reference
  Number
• Registration can be done at www.direct.gov.uk/stud
  entfinance

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Find the register screen from Directgov
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Register and Login from Directgov
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Login screen
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My Account
The applicant accesses their account. Here they
can apply, view correspondence, view payments and
amend their details. They can also access an FAQs
section and send Student Finance England secure
emails.
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Part 2Student Online Application
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Eligibility and Fast Track
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Eligibility

• Questions about the students course and HEI
  (University or College).
• In this section, students will be advised if they
  are not eligible for student finance and will not
  be allowed to proceed any further if they are
  ineligible.

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If the student answers yes to any of these,
they get shown a sorry page and are unable to
continue unless they change their answer.
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If the students postcode cannot be found they
are shown an extra screen where they must select
their Local Authority from a list. If their
postcode is outside England, Wales or NI they
will be unable to continue online.
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The Terms and conditions are followed by a
short intro page
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The answers to these questions determine which
screens the student sees later on in the
application.
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The student can submit their passport details
online so that they dont have to send an
original through the post.
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If the student answers yes to the In the 3
years question, they are shown the Residency
details screen where they will give more
information.
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This screen is for non-UK nationals.
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This screen is for non-UK nationals or for UK
nationals who have been out of the UK for more
than 3 years.
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The student can login to UCAS track to continue
and pick one of their five course choices.
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The student can look up courses manually if they
dont use the UCAS link.
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• Provide evidence for the Special Support Grant
  links to a web page with a downloadable letter.
  The student can use this to apply for the Special
  Support Grant if they are eligible.

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Personal Entitlement
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Personal Entitlement
The student is asked about any previous courses
they have attended.
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How Much Can I Apply For?
This screen is very important - it splits
students into means-tested or non-means tested.
At this point, the student can either finish
their application or choose to apply for
means-tested support. If they choose the latter
they will need to tell us if they have parent(s)
or a partner who supports them financially. Their
parent(s) or partner will then need to give their
household income details.
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Non-Means Tested Only Confirmation
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Dependency
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Dependency

• Questions about the parents or partner of the
  student, if the student has been in employment
  over the past three years etc. The student only
  sees these screens if they are applying for
  means-tested support.

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Provide Details of Parent(s) or Partner
Explains who will need to provide household
income details to support your application.
Parent(s) or partner can give their financial
details online, or apply on a paper form if they
wish.
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Personal Financial Information
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Personal Financial Information

• Questions about the students financial
  circumstances in the year they will be studying.

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Dependants Grants
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Dependants Grant
Only if the student has children or an adult who
depends on them financially.
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Complete Application
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Complete Application

• Apply for a loan and confirm contact details. For
  all applicants

Students can consent for SLC to share their
personal information with their University or
College. This way they can automatically apply
for any scholarships or bursaries offered. Their
answer is pre-populated to yes.
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The student can apply for less than the maximum
loan amounts. They are prompted again for a
National Insurance number you can complete an
online application without this but you cannot
receive a loan.
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Contact details of two people known to the
student. This enables SFE to locate the student
if they lose track of their address.
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Students can skip this screen, or enter bank
details and change them later. They need a valid
bank account to receive finance.
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Important Review Application
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This screen gives the student a chance to check
and amend any of the sections completed so far.
Once the student clicks Next they need a Change
of Circumstances form to amend any of the
details, including the course they are to attend.
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The student can choose what evidence items to
send in. They can also provide their passport
number online rather than sending in an original.
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Alias ID Reference Number

• When the student has completed their part of the
  application, they will be presented with a
  further number, if they have indicated their
  parent(s) or partner would like to support their
  application online.
• This Alias ID is different to the Customer
  Reference Number held by the Student and the
  Customer Reference Number the parent(s) or
  partner will get when they have registered to use
  the Student Finance England Service.
• It is important that this is given to the people
  supporting the students application as they are
  likely to need it to link their income details to
  the students application.

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Part 3Parent(s) or Partners Providing
Details to Support an Application
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Supporting an application
Having Registered and logged on to use the
service in a similar way to the student (see Part
1 earlier), the sponsor sees the same My
Account screen as the student but chooses
Support An Application to continue.
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The alias ID received by the student is shown
here.
..or may need to be added here.
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Data Protection Statement
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Where both parents are supporting an application
online they will each need to log on and provide
their income details.
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This page gives the options for providing
evidence to support the income declared
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This page summarises the evidence required and
where to send it
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Back at the My Account screen, sponsors can add
another student to support if they havent
already done so.