Deleting Print Jobs from a Network Print Queue

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Deleting Print Jobs from a Network Print Queue
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General Information

• Remember .
• When you delete jobs from the network print
  queue, there may still be jobs in the printer
  itself which will still have to print.
• So, when the printer is reset you can expect from
  0 to 6 pages of printed material even though the
  queue is empty.
• NEVER TURN OFF THE PRINTER TO STOP PRINTING (or
  open up the cover or sides)! The best way to stop
  a massive printing is to pull all paper trays out
  about one inch and let the printer run its course
  printing the page it is on. This will avoid
  jamming the printer.
• To have access to deleting from the queue (do the
  following steps) you must be logged into the
  network as a faculty (teacher password.)
• You can delete one or all print jobs from the
  chosen queue.
• Never change any other setting for the print
  queue. Doing so may lock up the printer.

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Step 1 - Accessing the Administrator Program

• Look at the Zenworks box that appears each time
  you log into the network.
• Make sure you select ALL on the left side, you
  will see the icon NWAdmin32 on the right side.
• Double click on the icon to select this program.
• It will take 90 to 270 seconds for the program to
  open. Be patient.

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Step 2 - Entering the Program

• First close the gray Did you know box.
• Second, look at the context at the top of the
  tree. If it is SD, you are set and can skip Step
  3 and go directly to Step 4.

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Step 3 - Selecting the Correct Context

• You need to be in the SD context. Most likely
  your screen looks like the one to the right. To
  change your present context do the following
  steps
• a. Click on View (in the tool bar)
• b. Click on SET CONTEXT
• c. Highlight whatever is in the Context box and
  replace it with SD then click OK.

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Step 4 - Selecting the Print Queue

• Click on SD once, then use the slide bar or the
  down arrow key to find the printer queues.
• All printer queues end with _Q and follow the
  printers (P) and print servers (PS) down the list
  of objects.
• Double click on the print queue you wish to edit.

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Step 5 - Select the Jobs to Delete

• Upon double clicking on a printer queue a gray
  box will appear. Make sure it says the correct
  print queue at the top of the window.
• Double click on the bottom right button Job List.
  
  
• All print jobs assigned to the printer will be
  listed. Highlight those jobs you wish to Delete,
  then press Delete.

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Step 6 - Getting Things Back to Normal

• Upon selecting Delete the print jobs will
  disappear but that does not mean the printer is
  clear.
• Reinsert the paper trays. And wait up to 45
  seconds for the printer to reset. It may
  continue printing up to five pages.
• NEVER select Hold Job or change other settings
  for the print queue. Doing so may lock- up the
  printer.

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Step 7 - Exiting From Admin Correctly

• Exit from the print queue by clicking on the X in
  the upper right corner of the Print Queue page.
  (Not shown on this page.)
• To ensure the Admin program remains in the SD
  context the next time you open Admin, click on
  the top right most X - the ADMIN window, not the
  X associated with the window inside the program,
  the SD window.
• Finally, you can minimize the Zenworks window.
• NOTE If you accidentally close the inside window
  go back to Step 3 - View gt SET CONTEXT gt SD

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Deleting Jobs in the Print Queue

• Finished