NHS Counter Fraud and Security Management

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NHS Counter Fraud and Security Management
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Aim

• To deliver an environment that is safe and
  secure so that the highest standards of clinical
  care can be made available to patients

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Specific areas of work

• Tackling violence against staff
• Protecting NHS property and assets
• Security of drugs, prescription forms and
  hazardous materials
• Protecting maternity and paediatric units

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Generic areas of action

• Creating a pro-security culture
• Deterrence
• Prevention
• Detection (reporting)
• Incident investigation
• Sanctions
• Redress

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Role of Local Security Management Specialist
(LSMS)

• To deliver a safe and secure environment locally
• To provide a comprehensive, inclusive and
  professional security management service for
  their health body
• To lead on work to tackle violence against NHS
  staff
• To link with the health bodies risk assessment
  processes
• To link with the health bodies health and safety
  processes

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Role of LSMS

• To ensure security breaches are reported
• To investigate security breaches so that
  preventative action can be fed into the risk
  process
• To ensure lessons are learned from security
  breaches
• To ensure security management policies and
  procedures are current, appropriate, implemented
  and reviewed

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Working with DNV and NHS Litigation Authority

• Quarterly meetings
• Consultation on standards
• Joint work on policy templates and guidance

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Common areas of work

• DNV Standard s
• Prevention and management of violence and
  aggression
• Safety of lone workers
• Staff training
• Lockdown
• Physical security
• Training needs analysis

• NHS SM initiatives
• Guidance and policy templates
• NHS SM lone worker service
• Not Alone guidance
• CRT/PSTS training programmes
• Lockdown guidance
• NHS SM Security Manual
• Tackling violence against staff
• Non physical assault guidance

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Conflict Resolution Training (CRT)

• National CRT standards
• Promoting Safer and Therapeutic Services (PSTS)
• Standards for CRT in Ambulance Services

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Lone Workers

• NHS SM Not Alone guidance
• NHS SM policy templates and guidance
• NHS SM security manual - LW chapter
• LSMS responsibilities

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NHS Lone workers service

• Framework agreement
• Call of contracts for Trusts
• Frequently asked questions
• Centrally managed by NHS SM
• Funded for first two years

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Lone workers

• The LSMS should support and assist their Trust
  in
• Policy development
• Risk assessment
• Ensuring processes are in place to mitigate
  against risks
• Ensuring incidents are reported
• Investigating incidents
• Feeding lessons learned into the risk management
  process

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Lockdown

• Operational and policy drivers
• Development of the guidance
• The focus of the lockdown guidance

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Content of the guidance

• Part 1 - aim of the document
• Part 2 - references useful sources of
  information for planning and implementing a
  lockdown
• Part 3 - defines lockdown
• Lockdown is the process of controlling the
  movement and access both entry and exit of
  people (NHS staff, patients and visitors) around
  a trust site or other specific trust
  building/area in response to an identified risk,
  threat or hazard that might impact upon the
  security of patients, staff and assets or,
  indeed, the capacity of that facility to continue
  to operate. A lockdown is achieved through a
  combination of physical security measures and the
  deployment of security personnel.

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Content of the guidance

• Part 4 - framework for developing a trust
  lockdown risk profile
• Part 5 - best practice principles in preparing to
  lockdown
• Part 6 - best practice principles for when a
  lockdown is called
• Part 7 - how an NHS trust can recover from a
  lockdown
• Part 8 - summary of the guidance - a lockdown
  toolkit

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Piloting a new NHSLA lockdown standard

• To support the development of a lockdown response
  the NHSLA is piloting a new lockdown standard.
  The standard to be rolled out over the next 3
  years includes
• Level 1 NHS trust to document how it intends a
  lockdown risk profile to be drawn up
• Level 2 development of a lockdown risk profile
• Level 3 implementation of a live lockdown and
  subsequent review of the lockdown risk profile
  

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Piloting a new NHSLA lockdown standard

• Additional support to pilot new standard
• Detailed case studies based on various lockdown
  scenarios are in the process of being drawn up
• Lockdown training package
• Project Argus- health

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Contacts

• Security management - securitymanagement_at_cfsms.gs
  i.gov.uk
• Lone worker protection - loneworkerprotection_at_cfsm
  s.gsi.gov.uk

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Thank you!