Communicating Direction in the Cedar Rapids Community School District

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Communicating Direction in the Cedar Rapids
Community School District

• Report to the Board of Education
• Baldrige Category 1 Leadership

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Its About Alignment!

• Getting everyone rowing in the same direction
• August 12th Executive Council
• September 2nd District-wide professional
  development day

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Category 1Leadership

• Requires leaders to set and communicate direction
  consistent with stakeholder
  requirements
• How do leaders set and communicate direction?
• How do leaders monitor progress?
• How do leaders model the use of the principles of
  quality management?

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Leaders Set and Communicate Direction

• Played CRCSD Strategic Direction video
• Provided overview of the District Strategic Plan
  on a Page
• Vision
• Mission
• Core Values
• Goals
• Guiding Philosophy

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Strategic Outcomes
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Connecting Stakeholdersto District and School
Strategic Plans
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Modeling Continuous Improvement Processes and
Tools

• Brainstorming
• Affinity Diagram
• Force Field Analysis
• Nominal Group Technique
• T-Chart

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Customer Satisfaction
IS
IS NOT

• Positive Attitude
• Respect
• Knowledgeable
• Prompt/Timely
• Follow Through
• Good Listener
• Patient
• Quality Work
• Responsible

• Negative Attitude
• Passing the Buck
• Rude
• Unprofessional
• Inflexibility
• Confrontational
• False Promises
• Judgmental
• Blaming Others

Highest Agreement Items
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Monitoring Progress

• What do our stakeholders think about the
  direction we are heading?

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Administrators Feedback

• I support the Districts continuous improvement
  efforts
• YES (99)
• NEED CLARIFICATION (1)
• NO (0)

• The pace of our continuous improvement effort is
  
• Just Right (94)
• Too Fast (5)
• Too Slow (1)

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Staff Feedback
98
98
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Staff Feedback
100
99
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Staff Feedback
96
95
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Staff Feedback
94
96
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Communicating Direction in the Cedar Rapids
Community School District

• Report to the Board of Education
• Baldrige Category 1 Leadership