The Baldrige Model of Performance Excellence

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The Baldrige Model of Performance Excellence

• A framework for continuous improvement

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A trilogy

• Part I Introduction
• (7/12/04)
• Part II Baldrige in the Classroom (7/26/04)
• Part III Baldrige and the Board
• (8/16/04)

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Part I - IntroductionThe Baldrige Model of
Performance Excellence

• Prepared for
• The Cedar Rapids Community Schools Board of
  Education
• July 12, 2004

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So What is Baldrige Anyway?

• A measure of system parts and connections
• How good are the parts?
• How good are the connections between the parts?
• A blueprint for building good, well-connected
  parts
• A process for determining
  which parts and which
  connections add value and
  which do not

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Performance Excellence

• Is the result of continual improvement driven by
  customer needs, expectations, and requirements
• Is the result of getting better and knowing that
  you have

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Aim of the Organization
Goals and Measures
Random Acts of Improvement
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Aligned Acts of Improvement
School
Improvement
Plan
Programs and processes
GOALS
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Examples of aligned arrows...

• Requisitions
• Employee Evaluation
• Hiring
• Curriculum (e.g. grade 3 math hs American
  History)
• Effective Instruction Strategies
• School Improvement Plans

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Alignment between Systems
Student
Classroom
School
District
State
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Performance Excellence Based upon the following
assumptions

• People want to do the right thing and want to be
  successful
• 95 of the problems workers face are the result
  of the system- and leadership has a
  responsibility to fix the system
• Fixing one part of the system is necessary but
  not sufficient for performance excellence

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Putting Together The PiecesThe 7 Baldrige
Categories

• Leadership
• Strategic Planning
• Student/Stakeholder Focus
• Information and Analysis
• Human Resource Focus
• Process Management
• Performance Results

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Leadership
BALDRIGE CRITERIA
Strategic Above the Line
Strategic Planning
Student, Stakeholder Market Focus
Strategic Performance Results Process Performan
ce Results
Human Resource Focus
Process Management
Information Analysis
Operational Below the Line
CORE VALUES
Adapted from BiE IN Baldrige Model
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Category 1Leadership

• Requires leaders to set and communicate direction
  consistent with stakeholder
  requirements
• How do leaders set and communicate direction?
• How do leaders monitor progress?
• How do leaders model the use of the principles of
  quality management?

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Category 2Strategic Planning

• Translates stakeholder needs into goals, measures
  and action plans
• How do we develop goals and measures?
• How do we implement the plan?
• How does each individuals personal goals and
  actions support the plan?

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Category 3Student Stakeholder Focus

• Defines the aim of the district, school or
  classroom
• How do we determine student and stakeholder
  requirements?
• How do we measure student and stakeholder
  satisfaction?
• How do we build positive relationships with
  students and stakeholders?

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Category 4Information Analysis

• Provides the foundation for aligned decision
  making in all areas of the system
• How do we select and manage information?
• How do we select and use comparative data?
• How do we evaluate and improve information
  systems?

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Category 5Human Resource Focus

• Examines how the district, school or classroom
  enables workers to develop and utilize their full
  potential
• How do we ensure collaboration and teamwork?
• How are workers trained, educated and evaluated?
• How do we measure and improve employee morale and
  well-being?

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Category 6Process Management

• Addresses how educational products and services
  are designed, implemented and improved
• How do we design instructional and support
  processes?
• How do we continually improve important processes
  using Plan, Do, Study, Act?

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Category 7Performance Results

• Examines the district, school or classroom
  performance in key areas
• What is the level of baseline performance?
• What is our performance over time?
• How do our results compare to similar districts,
  departments, schools or classrooms

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The Core Values

• Learning - Centered Education
• Visionary Leadership
• Organizational and Personal Learning
• Valuing Faculty, Staff and Partners
• Managing For Innovation

• Systems Perspective
• Management By Fact
• Focus on the Future
• Public Responsibility Citizenship
• Agility
• Focus on Results and Creating Value