Baldrige National Quality Program Program Overview Baldrige

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Baldrige National Quality Program
Program Overview
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Baldrige National Quality Program

• Who We Are
• History
• Baldrige Community
• Performance Excellence
• Baldrige Criteria
• Applying for the Award
• Program Achievements
• How to Learn More
• Self-Assessment Tools

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What is the Baldrige Program?

• Operates as a unique public-private partnership
• Educates organizations on performance excellence
  management
• Manages the Malcolm Baldrige National Quality
  Award
• Baldrige is Performance Excellence Organizations
  Achieve and the U.S. Succeeds

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Program History

• The Malcolm Baldrige National Quality Improvement
  Act of 1987, Public Law 100-107
• Created Award Program to
• identify/recognize role-model businesses
• establish criteria for evaluating improvement
  efforts
• disseminate/share best practices
• Expanded to health care and education (1998)
• Expanded to nonprofit sector (2005)

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Baldrige Community
Department of Commerce
Foundation for the Malcolm Baldrige National
Quality Award
Board of Overseers
National Institute of Standards and Technology
Baldrige Award Recipients

• Board of Examiners
• Judges
• Senior Examiners
• Examiners

Contractor ASQ

• Cooperating Organizations
• Alliance for Performance Excellence
• Professional Societies
• Trade Associations
• State and Local Programs

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Performance Excellence

• An integrated approach to organizational
  performance management that results in
• delivery of ever-improving value to customers and
  stakeholders, contributing to organizational
  sustainability
• improvement of overall organizational
  effectiveness and capabilities
• organizational and personal learning

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The Baldrige Criteria

• Are considered a validated organizational
  performance assessment tool
• Define performance excellence
• Are used to identify Award recipients
• Are used by diverse organizations in all sectors
  of the U.S. economy
• Comprise an Organizational Profile and seven
  Categoriesan integrated management framework
• Are updated regularly

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Applying for the Baldrige Award

• Manufacturing
• Service
• Small business (manufacturing or service)
• Education (for-profit and nonprofit)
• Health care (for-profit and nonprofit)
• Nonprofit, including charities and government
  agencies

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2008 Baldrige Award Recipients

• Cargill Corn Milling North America, Wayzata,
  Minnesota (manufacturing)
• Iredell-Statesville Schools, Statesville, North
  Carolina (education)
• Poudre Valley Health System, Fort Collins,
  Colorado (health care)

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Program Achievements

• Created a national and international standard for
  performance excellence
• Produced role models
• Shared best management practices
• Generated award programs
• Raised U.S. competitiveness
• Established outreach and education systems

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How to Learn More

• Visit the Baldrige Program at www.nist.gov/baldrig
  e
• Contact your state or local Baldrige-based
  program
• Attend a Baldrige regional or national conference
• Participate in an Award recipient sharing
  day/workshop
• Become a state/local or national Examiner

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Self-Assessment Tools

• Easy Insight
• Your Guide to Performance Excellence
• Are We Making Progress? questionnaire
• Are We Making Progress as Leaders? questionnaire
• Criteria for Performance Excellence

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Contact the Baldrige Program

• E-mail baldrige_at_nist.gov
• Phone [phone]
• Fax [phone]
• Web site www.nist.gov/baldrige