The American Society for Quality

1

• The American Society for Quality

An Overview
2
Vision

• By making quality a global priority, an
  organizational imperative, and a personal ethic,
  ASQ becomes the community for everyone who seeks
  quality technology, concepts, or tools to improve
  themselves and their world.

3
Role and Long-Term Objectives

• To be stewards of the quality profession by
  providing member value
• To be stewards of the quality movement by
  providing increased society value from ASQ
  activities

4
Strategic Themes

• Priority 1 Support quality professionals and
  practitioners in their efforts to grow in value
  in the workplace and community.
• Priority 2 Prove and communicate the economic
• case for quality.

5
Strategic Themes

• Priority 3 - Assure that a vital, growing Body of
  Knowledge is accessible to everyone.
• Priority 4 - Become the community of choice for
  quality.

6
Strategic Themes

• Priority 5 Grow the use and impact of quality
  in every segment of the economy.
• Priority 6 Make sure the world knows the
  importance and value of quality.

7
Living Community Model

• Reinvention of the member experience
• Flexible options
• New member types
• New benefits

8
Living Community ModelMember Types

• Regular Member
• Associate Member
• Forum Member
• Student Member
• Group, organization and corporate memberships
• Sponsorships

9
History

• Interest in quality control spurred by U.S. entry
  to World War II and growth in manufacturing to
  supply war materials
• Following government-sponsored quality courses,
  local organizations formed to share knowledge

10
History

• Founded in 1946, ASQ merged 17 regional quality
  societies
• Regarded as the premiere resource for quality
  information for 60 years
• Virtually every significant initiative of U.S.
  quality movement can be traced to ASQ or its
  members

11
Leadership

• 17 member board of directors
• Serve in voluntary capacity
• Led by Office of the President (chairman,
  president, president-elect, two vice presidents,
  and treasurer)

12
Office of the President2005-06

• Chairman Daniel Duhan
• President Jerry Mairani
• President-elect Ron Atkinson
• Vice presidents Grace Duffy,
  
  Carol Sager
• Treasurer Connie Faylor

13
Staff Directors

• Executive Director Chief Strategic OfficerPaul
  E. Borawski
• Managing DirectorsChristopher D. Bauman
• Brian J. LeHouillierLaurel E. Nelson-Rowe
• Steve R. Wnuk

14
Membership (as of 5/31/05)

• 4,011
• 598
• 845
• 8
• 2
• 71,150
• 13,833
• 2,691
• 729

• Associate
• Fellow
• Forum/division
• Honorary
• Organizational
• Regular
• Senior
• Student
• Sustaining

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Members by Industry

• Manufacturing
• Service
• Healthcare
• Government
• Education
• Other

• 37.3
• 31.4
• 1.5
• 3.0
• 7.5
• 19.3

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Benefits of Membership

• Networking opportunities
• Customized content on www.asq.org
• Members-only enewsletters
• Quality Progress magazine

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Benefits of Membership

• Member rates on ASQ certification, educational
  products, and services
• Career services
• Free or reduced rates on ASQ Library research
• Belonging to the worlds largest network of
  quality professionals

18
Networking Groups Communities of Interest

• 252 local chapters throughout North America
  (Sections)
• International Chapter for members outside North
  America
• 24 industry- and function-related technical
  groups (Divisions)

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Industry-Related Networking Groups

• Automotive
• Aviation, Space, and Defense
• Biomedical
• Chemical and Process Industries
• Design and Construction
• Education

• Electronics and Communications
• Energy and Environmental
• Food, Drug, and Cosmetic
• Government
• Healthcare
• Software
• Textile and Needle Trades

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Function-Related Networking Groups

• Community Quality Councils Committee
• Customer-Supplier
• Human Development and Leadership
• Inspection
• Measurement Quality

• Quality Audit
• Quality Management
• Reliability
• Service Quality
• Product Safety and Liability Prevention
• Statistics

21
ASQs Global Quality Community

• 10,000 members outside USA
• Network of country councilors
• WorldPartners

22
WorldPartners

• Collaboration with non-profit quality membership
  societies
• Meeting quality needs of companies, individuals,
  and organizations worldwide
• WorldPartner agreements in 11 countries

23
WorldPartners

• Hong Kong Society for Quality
• Union of Japanese Scientists and Engineers
• Singapore Quality Institute
• Center for Excellence Finland
• Excellence Ireland
• Spanish Association for Quality

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WorldPartners (continued)

• German Society for Quality
• Israel Society for Quality
• Instituto Profesional Argentino para la Calidad y
  la Excelencia (IPACE)
• National Quality Institute (Canada)
• PGQP Regional Program of Quality and
  Productivity (Brazil)

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Areas of Focus

• Manufacturing
• Service
• Healthcare
• Education
• Global

26
Products and Services

• Quality Progress magazine
• Certification
• Publications
• Education

27
Products and Services

• Journals
• Quality Information Center
• ASQ Six Sigma Forum
• Quality Marketplace

28
Quality Progress

• Flagship publication of profession
• Covers innovative methods in knowledge
  management, process improvement, and
  organizational behavior
• Top-rated member benefit

29
Quality Press

• Quality Press is the worlds largest publisher of
  quality-related products, offering basic to
  advanced resources for quality professionals
  from quality new-comers to quality
  expertsacross a vast array of industries.
• Publish 30-35 titles a year.
• Topics include auditing, statistics, education,
  Six Sigma, Lean, healthcare, quality standards,
  or any of our 40 other topic areas.
• Each book is meticulously reviewed by subject
  matter experts, assuring that all information is
  accurate and each book meets our readers'
  professional needs and expectations.

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Journals

• Quality Progress
• Six Sigma Forum Magazine
• Journal of Quality and Participation
• Journal of Quality Technology
• Software Quality Professional
• Quality Management Journal
• Quality Engineering
• Technometrics

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Certification

• More than 85,000 individuals have attained
  certification through ASQ
• Programs used in more than 40 countries

32
Certification

• Currently 14 different ASQ certifications with
  additional ones under development.
• More than 85,000 individuals have attained
  certification through ASQ.
• Programs used in more than 40 countries.

33
Certification

• Calibration technician
• Quality engineer
• Quality auditor
• Quality auditor, biomedical
• Quality auditor, HACCP
• Quality technician

• Reliability engineer
• Mechanical inspector
• Software quality engineer
• Quality manager
• Quality improvement associate
• Six Sigma black belt

34
Training and Education

• Conferences
• Public courses
• E-learning
• Self-directed training
• In-house training
• Six Sigma training

35
Q-BoK

• One of the key tasks of ASQs knowledge
  management is to represent the full range of the
  quality body of knowledge and make it accessible,
  including the implicit knowledge of our subject
  matter experts and membership volunteers.
• To meet the knowledge and professional
  development needs of the quality community, ASQ
  created the Q-BoK (Quality Body of Knowledge).

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What is the Q-BoK?

• The Q-BoK is a compendium of all information
  relating to or concerning quality (ASQ
  intellectual property as well as non-intellectual
  property), including
• Quality definitions
• Technologies and tools
• Process management systems
• Forms of teamwork and training.

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Why do we need a Q-BoK?

• Applying quality concepts and principles requires
  more than one journal, handbook, or website.
• Present knowledge on quality is fragmented and
  often unrecorded.
• Knowledge is continually increasing.

38
How is it being done?

• Q-BoK activities completed so far include
• Content inventories
• Taxonomy
• Expanded Web access to content
• Accessible PDFs for new books and journal
  articles
• E-mail notifications of new journal issues
• Bundled content by topic offered monthly for
  members
• Basic quality information organized by topic and
  offered to all site visitors
• Prioritized content recruitment
• Content management processes

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Whats next?

• More unified and systematized proactive content
  recruitment strategies.
• Creation of a comprehensive list of literature
  and information.
• Content partnerships with other quality
  information providers.
• Development of content packages for corporate
  memberships.
• Development of more content offered exclusively
  on the Web.

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Publications

• Quality Press books
• Standards
• Audiotapes
• Videotapes
• Software

41
Education

• Conferences
• Public courses
• E-learning
• Self-directed training
• In-house training
• Six Sigma training

42
Journals

• Journal of Quality and Participation
• Journal of Quality Technology
• Software Quality Professional
• Quality Management Journal
• Quality Engineering
• Technometrics
• Informed Outlook

43
Quality Information Center

• Library staffed with information specialists
• Access to quality-related resources, Quality
  InfoSearch database, subject-matter experts,
  customized research, and document delivery
  services

44
ASQ Six Sigma Forum

• Web-based membership launched May 2001
• Supports Six Sigma practices internationally
• Current membership 17,187
• Companion online and in-print journal, ASQs Six
  Sigma Forum Magazine, launched August 2001

45
Quality Marketplace

• Worldwide resource directory of organizations
  providing quality-related programs and services
• Search thousands of entries
• Formerly known as the Virtual Quality Network

46
Activities and Alliances

• Advocacy/public information
• Standards development
• American Customer Satisfaction Index
• Baldrige Award administrator
• Alliance for Quality Learning

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Advocacy and Public Information

• Disseminating the quality body of knowledge
• An impartial resource
• Member-experts available to government, others to
  inform and advise on quality-related topics
• Provide media with information and referrals to
  experts

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Standards Development

• Administrator for
• ANSI ASC Z-1 (quality, environment,
  dependability, and statistics)
• U.S. Technical Advisory Groups for ISO Technical
  Committees 69 (application of statistical
  methods) and 176 (quality management and quality
  assurance)

49
Standards Development

• Administrator for
• IEC Technical Committee 56 (dependability) and
  U.S. SubTAGs to Technical Committee 207
  Subcommittees 1 (environmental management
  systems) and 2 (environmental auditing)

50
Standards Development

• ASQ is charged with administering
• 5 United States Technical Advisory Groups
• 4 US Accredited Standards Subcommittees
• 3 International Organization for Standardization
  Subcommittees
• 1 ASQ Standards Committee

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An Overview of ASQ Involvement
52
Social Responsibility Standard

• ASQ recently became the administrator for the
  Social Responsibility Standard which is due in
  2008. 
• The experts of the working group are appointed by
  the ISO members, and will include experts from 6
  main stakeholder categories. International and
  broadly based regional organizations are also
  able to appoint a maximum of two experts each.
• The 6 stakeholder categories are
• Industry
• Government
• Consumer
• Labor
• Non Governmental Organizations
• Others

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Standards Websites
54
American Customer Satisfaction Index

• Quarterly economic indicator measuring customer
  satisfaction with quality of goods and services
• Statistically significant predictor of consumer
  spending and corporate performance
• Established 1994
• Co-sponsored with University of Michigan Business
  School and CFI Group

55
Baldrige Award

• Americas highest award for quality
• Established 1987
• Framework for excellence in manufacturing,
  service, small business, education and healthcare
• 58 recipients to date
• ASQ administers under contract to National
  Institute of Standards and Technology
• ASQ and members helped bring about expansion to
  include awards for education and healthcare

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The Future

• ASQ is diligent about quality and its future
• Periodic futuring studies give ASQ insight into
  future of quality

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How to Enter the Team Excellence Award Process

• Or How to Make My Boss Really Happy and Have
  Some Fun at the Same Time

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Self-Assessment Improvement

• Feedback reports in both preliminary and final
  round competition
• Scoresheet
• How you performed in each of the 37 criteria
  areas
• Identify strengths
• Identify opportunities for improvement

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OVERVIEW OF THE TEAM EXCELLENCE AWARD PROCESS
Prepare/submit 30-minute video/DVD and
application form ( by early December), pay fee
(600/700)
Form Team
Understand criteria
Work the problem/issue
Judges training
Announce award winners (at World Conference)
Preliminary round judging (January/ February)
Select finalists (Early March)
Prepare/issue feedback reports
Live presentation (at World Conference)
Teams prepare live presentation
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How to Enter Step 1Read Guidelines Booklet

• Download the 2005-06 Guidelines and Criteria
  Booklet http//www.hq.asq.org/perl/index.pl?gteam
  work
• Entry fee (2005-2006)
• ASQ member Non-ASQ member
• 600 700
• Include check with Entry Form or call ASQ
  Customer Care Phone[phone] (credit card)

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How to Enter Step 3Complete Entry Form/Other

• Simple form (team name, company, type of
  business, type of team, contact info)
• Information release authorization
• 50-word summary of teams project, including
  purpose and results
• E-mail 5 x 7 horizontal color photo showing team
  members
• E-mail color logo of your company
• Two copies of 30-minute videotape/DVD
• One set of supporting documentation (hard copy of
  slides used in the teams video)

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TEAM TIPS

• Develop a good understanding of the evaluation
  criteria
• Team members and/or internal team facilitators
  attend World Conference and watch presentations
  by finalists
• Alternatively, watch presentations of past
  winners
• Qualify an internal facilitator, team leader, or
  team member as an ITEA judge
• Use evaluation criteria from the beginning (dont
  back in)

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TEAM TIPS (Contd.)

• Focus video/DVD application on content, not
  high-tech/fancy production
• Limit background/company-related info to only
  what is relevant to this project
• Beware of jargon judges may not know
• Consider deleting interesting, but not critical
  data/analysis/ information/steps
• Think exceeds
• Heed advice in Preliminary Round feedback report
• Understand time commitment (team members and
  managers)

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Current Evaluation Criteria

• Project Selection Purpose (9 items- 27 points)
• Current Situation Analysis (6 items -27 points)
• Solution Development (9 items 27 points)
• Project Implementation Results (9 items 27
  points)
• Team Management Project Presentation (4 items
  -18 points)

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2005-06 Timeline (subject to change)

• Criteria/guidelines/ judges application available
  by September 2005
• Preliminary Judges selection completed by
  November 2005
• Team video/DVD entries due - December 19, 2005
• Preliminary round judging Jan/Feb 2006
• Teams notified of results March 3, 2006
• Final round Judges selected March 2006
• Final round competition at ASQs World Conference
  on Quality Improvement, Milwaukee, WI, May 1-3,
  2006. Gold, Silver and Bronze winners selected.

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Recent Winners

• 2005, Baxter Healthcare (NC)
• 2004, Fidelity Investments (KY)
• 2003, Fidelity Investments (KY)
• 2002, Merrill Lynch (NJ)
• 2001, Blue Cross Blue Shield (FL)
• 2000, Emerson Electric (TN)
• 1999, Solectron Technology, Inc.(NC)

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2005 Winners

• Gold Baxter Healthcare (NC)
• Silver Reliance Industries Limited India
• -Hazira Manufacturing Division
• Bronze United Space Alliance (TX)

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More Information

• Geetha Balagopal, Team Excellence Process
  Administrator
• Phone [phone] x7303, or
• 919-844-2971
• E-mail gbalagopal_at_asq.org