Litchfield Workforce Center Demand Driven Presentation

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Litchfield Workforce Center Demand Driven
Presentation
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How will we change as we shift to a demand
driven system
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How will we change

• Create more of a universal service and dissolve
  the focus on individual programs.
• EXAMPLE If we create a relationship with the
  employers the employer can contact an ES to
  inform them of openings and not have to go
  through other avenues. Dissolve the current
  structure that ES are unable to talk to employers
  and the stigma that only BSS/BRR are allowed to
  have that contact.

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How will we change

• Change Nicholes position from Receptionist to
  Career Facilitator.
• She would focus more on the individual that walks
  through the door and assist the individual to
  find their skills and direct them to the Hot
  Jobs.
• Steps to take to get her to the point
• Attend Creative Job Search
• Attend the GCDF training

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How will we change

• Things she will do once in that position
• Give customers assessments when they come in to
  determine how to better serve them
• EXAMPLE Such as giving them a survey they can
  complete Education / job history / etc.
• Provide LMI information (contact Cameron)
• Update Hot Jobs board/computer/handouts
• Use Publisher and create newsletter

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Outcomes

• Create More of a Universal Service and dissolve
  the focus on individual programs
• Outcome This is something that will be
  addressed and looked at closer by
  managers/BRR/BSS. Need to establish who contacts
  employers and communication needs to improve.
• Change Nicholes Position from Receptionist to
  Career Facilitator.
• Outcome In the slides it did not touch on
  additional tasks that could be done by a Career
  Facilitator. Items that where listed in the
  PowerPoint Nichole can already do and will just
  need direction on how to provide these services.
  A plan can be put in place to accomplish this.
  If the Career Facilitator idea is still of
  interest staff would need to list task that are
  specific and show how the customers would receive
  different services or how our services could be
  more streamline.

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Identify Resources/Information (what services we
add or do differently)
WHAT

• Weekly short staff meetings (sharing of
  information) This is scheduled now for every
  Thursday.

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The Litchfield staff will plan to meet every
Thursday at 400 PM to discuss office
happenings/job opportunities/ customer needs/
program updates.
WHY

• Increase communication of local employment issues.

How
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Assess after three months to determine the
usefulness. The meeting purpose would promote
communication/awareness of local information and
program information. As well as eliminate
problems before they become an issue.
MEASURE
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Outcomes

• Weekly Short Staff Meetings.
• Outcome This is something that the office felt
  could be adapted immediately and currently takes
  place every Thursday and has proven to be of use
  to all staff.

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• WHAT
• Adopt a Business of the month/Business Tours/
  Focus on employment at the specified employer by
  using a board.

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WHY

• To improve communication with the business and
  bring the business to the job seekers.

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HOW

• hiring we could use this opportunity to get
  the info. out about our programs.
• Melissa Nichole will work on the job board.
• If employers are working with the Litchfield
  office, staff would drop off applications
  directly to the employer.
• Invite the employer of the Hot Job to use the
  WFC for interviews and to assist with the
  interview process.

• Focus on a Business
• Determine what jobs they have
• List those jobs on a board
• Set up a business tour
• Melissa would set up the Business Tours
• Melissa will attend the tours and other ES can
  attend if they are able (this would give staff
  the opportunity to discover what the business
  looks like etc in order to provide info. To the
  customers
• Even if employers are not

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MEASURE
Number of Attendees Employers participating
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Outcomes

• Adopt a Business of the Month/Business
  Tours/Focus on employment at the specified
  employer by using a board.
• Outcome This is already in place and was at
  the time of the presentation. Melissa is in
  charge of working with the local business to set
  up the tours. Melissa communicates this
  information with Nichole, who is in charge of
  updating the board. Nichole places employment
  information along with job leads for that
  employer and a sign notifying the public of the
  upcoming tour. A sign-up sheet is at the front
  desk for interested customers.

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• WHAT
• Create an AD for the local papers

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• WHY
• To help the public become aware of specific
  services.

• HOW
• Seek out funding to place the ads
• Develop the ad (could use a clause that if they
  bring in the ad or mention it they would receive
  a free gift like a pen, pencil, mug, t-shirt,
  calendar, mouse pad )

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MEASURE
Increase the number of customers using the
Workforce Center and its services.
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Outcomes

• Create an Ad for the Local Papers.
• Outcome We have received permission to do this.
  The staff will work together to create an ad for
  upcoming job clubs/business tours. Once the
  information is gathered they will submit this to
  Cathy B for proofing. Cathy will then proof and
  get the information into the local papers.

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What
Set up a kiosk in the Litchfield office work
with employers to set up their applications on
this kiosk.
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W H Y

• Better customer service
• One stop shopping
• Many applications in one spot

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• HOW

• We would need a Kiosk system/scanner/printer etc.
• Work with local employers to get their
  application on the Kiosk. Have an option that
  once an application is completed the customer can
  click on and send the application will be sent
  via internet to that employer. If the employer
  does not have internet access the customer would
  be able to click print and give it to the
  receptionist.
• Get staff trained

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• Employers requesting for their applications to be
  on the system
• Large volume of customers using the Kiosk

Measure
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Outcomes

• Set up a Kiosk in the Litchfield Office.
• Outcome This obviously will cost money. At
  this time the Litchfield office will wait for
  feedback from the managers on this.

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Miscellaneous

• Offer Welding Classes
• Work with Nursing homes to meet the demand of
  training and provide on-site training .(Assisting
  with career laddering/latticing example NA
  receiving TMA training)
• Classes to assist customers with on-line skills
• Create Hot Job Streamers/bulletin boards/ flyers/
  Icon on computer
• Create a current job openings board
• Networking Board
• Attend Commissioner Meetings to assess Meeker
  County needs and inform commissioners of program
  information.
• Litchfield staff teach Creative Job Search classes

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Outcomes

• Offer Welding Classes.
• Outcome This is something that has happened in
  the past staff would like to see another class
  as the need is in the area. No movement on this
  at this point.
• Working with Nursing Homes
• Outcome No Movement on this waiting for
  management input.
• Classes to Assist on-line Training.
• Outcome This will be a job club offered in the
  Litchfield office. A staff person will be taking
  this on. Discussed using Proxima and Internet to
  show visual/actual process
• Create a Current Job Opening Board.
• Outcome This has been done Nichole updates
  this board weekly. The Litchfield also took this
  another step further and has designated an area
  next to the board that holds 6 folders that focus
  on 6 local businesses. Nichole has complete
  research on each of these employers and has put
  together a research packet for individuals to
  review if they are interested in that employer.
• Networking Board.
• Outcome This would be a board that is used by
  the public to communicate needs such as ride
  share. There has been no movement on this.

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Outcomes

• Attend Monthly Commissioner Meetings
• Outcome Would need permission on this and would
  need Lead to assist in organizing this with Vic
  etc. No movement however interest.
• Litchfield Staff Teach Creative Job Search Class.
• Outcome Waiting on approval from managers and
  then would need training.

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Miscellaneous

• Establish a relationship with ABE/GED hold
  classes on site.
• Have a computer lab (use to conduct
  GED/ABE/On-line training)
• Work with Public Health to provide on-site
  services for customers (example on-site flu
  clinic etc)
• Provide courses that have an outcome of a
  certificate/portfolio
• Focus on local schools and offer a staff person
  to come in and teach interviewing/resume/cover
  letter writing/ skills identifying/ job searching
• Change titles of job clubs
• Chamber Bucks for support or incentive funds to
  build community relationships

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Outcomes

• Establish a relationship with ABE/GED.
• Outcome No movement on this. Staff would need
  to take a proactive approach also need
  permission on combination sites and direction
  from managers.
• Have a computer lab.
• Outcome Again something that would take space
  and funding. No movement would need approval.
• Work with Public Health to Provide on-site
  services for customers.
• Outcome Need direction and approval to move
  forward on this.
• Change Titles of Job Clubs.
• Outcome In process of doing. The Litchfield
  office has moved to one job club a month.

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Outcomes

• Provide courses that have an outcome of a
  certificate/portfolio.
• Outcome Research needs to be done.
  Approval/direction of management needed.
• Focus on local schools
• Outcome Waiting on approval from managers.
  Staff willing to do this and coordinate this.
• Chamber Bucks for Support or Incentive Funds to
  build Community Relationships.
• Outcome Waiting on approval and direction.
• Additional Information Nichole updated and
  revamped the layout of resource materials in the
  office to make the office more user friendly to
  the customers and employers.