SYSTEMS APPROACH TO CHANGE

1
SYSTEMS APPROACH TO CHANGE

• Session 5
• Diagnosis and Treatment

Paton McCalman Ch 1 and Ch 4
2
THE CHANGE SPRECTRUM
100
Soft / complex
Flexi / grey
People / system Interface increasing
Hard / mechanistic
Complexity and variability of the change
environment increasing
0
100
3
THE TROPICS TEST

• Time scales
• Resources
• Objectives
• Perceptions
• Interest
• Control
• Source

4
FORCE FIELD ANALYSIS
Restraining Forces
Change Event

• Driving Forces

5
MANAGING THE TRIGGERS

• Task

People
Technology
Structure
Leavitt
6
THE INTERVENTION STRATEGY

• Objective clarification
• Data capture performance indicators
• Systems diagnostics
• Systems analysis
• Determination of solution options
• Solution evaluation
• Solution implementation
• Appraisal and monitoring

7
THREE PHASES OF INTERVENTION
FIG 1
8
THE STAGES OF ISM

• Stage 1 Problem/system specification
  description
• Stage 2 Formulation of success criteria
• Stage 3Identification of performance measures
• Stage 4 Generation of options or solutions
• Stage 5 Selection of appropriate evaluation
  techniques
• Stage 6 Option evaluation
• Stage 7 Development of implementation strategies
• Stage 8 Consolidation

9
THE INTERVENTION STRATEGY MODEL (ISM)
FIG 2
10
PRIORITISED OBJECTIVES TREE
FIG 3
11
Stage 4 generation of options
TABLE 1
12
Stage 6 option evaluation
TABLE 2