Analysis of dimensions of humanwork domain interaction: Implications for the design of a corporate d

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Analysis of dimensions of human-work domain
interaction Implications for the design of a
corporate digital library

• Iris Xie

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Introduction

• The traditional corporate library model doesnt
  work effectively in business anymore.
• End users of corporate libraries have their own
  unique characteristics, and they are in a typical
  information rich environment
• The complexity of the corporate setting requires
  the design of corporate digital libraries to
  support and enhance employees work productivity.
  
• There is a need to understand peoples
  information seeking behavior within a large
  context

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Research Question

• How to characterize the actors, the work domains
  and the dimensions of interactions between the
  actors and the work domain?

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Theoretical Framework
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Methodology

• Web Survey (263)
• Diary /Notes (20)
• Telephone Interview (20)

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Results

• Dimensions of work domain
• Actors knowledge structure
• Types of interactions
• Dimensions of task activities
• Dimensions of decision activities
• Dimensions of collaborative activities
• Dimensions of information seeking strategies

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Dimensions of work domain

• Goals
• Priority
• General function
• Work process
• Physical resources

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Actors knowledge structure

• Domain knowledge
• System knowledge
• Information seeking knowledge

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Dimensions of task activities

• Nature of task
• Routine/typical/new
• Types of tasks
• Update information/look for specific info./look
  for known item/look for items with common
  characteristics/
• Time frame
• Extreme urgent/Urgent/non-urgent

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Dimensions of decision activities

• what to do?
• Need support for domain knowledge/system
  knowledge/information seeking knowledge
• how to do?
• Plan oriented/situation oriented/pan-situation
  oriented
• when to stop?
• Obtain complete information/enough
  information/partial information

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Dimensions of collaborative activities

• types of sources
• clients, people within the project
  team/department, experts within the company,
  experts outside company, vendors/consultants
• types of interactions
• Gain background knowledge, acquire guidance,
  verify information, obtain direct answer
• types of channel
• face to face, phone, email, fax

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Dimensions of information seeking strategies

• information resources
• electronic, human, printed
• information seeking behaviors
• scan, search, acquire, compare, consult, select,
  link, learn, read
• Types of shifts
• Shift resources, reformulate queries (narrow
  down/broaden up/try synonymous/change format),
  shift behaviors

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The Enhanced Model
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The implication for digital library design

• Support task activities
• support routine tasks by creating a personal
  portfolio
• recommend templates for different types of new
  tasks
• Support decision activities
• helping to convert users visceral information
  needs offer help in domain knowledge,
  multi-dimensional help mechanisms, and
  information seeking knowledge, such as
  suggestions for different information seeking
  strategies.
• be flexible in supporting peoples plan
• support the evaluation activities
• Support collaboration activities
• some of the collaborative activities can be
  avoided or improved
• providing guidance in locating the right
  information by incorporating most frequently
  asked guidance/questions into the help mechanism
• identify the contact information of experts
  within and outside the company (use Tacit)
• Support information seeking activities
• Support of the behaviors, e.g. scanning to
  evaluate the relevancy of the results.
• support shifts of information seeking strategies

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Conclusion

• Three types of dimensions for task, decision,
  collaboration and strategy analysis emerged from
  the investigation of human-work domain analysis
• High level of activities affect the dimensions of
  low level of activities
• Further questions
• How to design a digital library to adapt to the
  users and at the same time makes it easily for
  users to adapt to the system?
• How to support the dynamics of information
  retrieval process by taking account of the
  dynamics of human-work domain interaction?