Local Service Ordering and Provisioning Fallout Reduction Prepared for the ATISNeuStar Webinar Febru

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Local Service Ordering and Provisioning -
Fallout Reduction Prepared for the
ATIS/NeuStar WebinarFebruary 2006

• Joe Scolaro - ATIS
• Local Service Ordering and Provisioning SME
• Local Service Migration Subcommittee Chair

• Geoff Nokes NeuStar
• LSR Product Manager

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Objective

• The objective of this Webinar is to
• Demonstrate the benefits of using the end-to-end
  Local Service Request (LSR) process as the
  vehicle for porting a customer from one Local
  Service Provider (LSP) to another while the
  customer retains their number. This process is
  called Local Number Portability (LNP).
• The end-to-end process should be used when
  porting from one wireline service provider to
  another or when porting from a wireline service
  provider to a wireless service provider.

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Overview of ATIS

• Technical planning and standards development
  organization of over 275 communications
  companies.
• ATIS members and committee participants
  represent a wide cross section of the
  communications industry.
• Participants from more than 350 communications
  companies are active in ATIS 23
  committees/forums on a wide range of issues,
  including
• Packet Technologies
• Wireless Systems
• Network Reliability
• IPTV
• Next Generation Networks
• Ordering and Billing Issues

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Overview of ATIS (contd.)

• ATIS is committed to rapidly developing and
  promoting technical and operations standards for
  the communications industry and related
  information technologies industry worldwide.
• ATIS Standard defines frameworks for service
  and performance requirements, interfaces and
  physical characteristics for technologies,
  systems, and business processes, and ensures
  interoperability.

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Overview of OBF

• The ATIS Order and Billing Forum (OBF) provides a
  forum for representatives from the
  telecommunications industry to identify, discuss
  and resolve national issues which affect
  ordering, billing, provisioning, and exchange of
  information about access service, other
  connectivity and related matters.
• The OBF develops end-to-end implementable
  standards, guidelines and business processes
  flows that are reached by a consensus of its
  members.

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Local Service Migration

• Local Service Migration (LSM) The process in
  which an end-user (consumer) retains their
  telephone number when changing service providers.
• Successful local service migrations should appear
  seamless to the end-user. It requires an
  integrated process to order and provision service
  with the new LSP, while disconnecting service
  provided by the old LSP.
• The sequence of the provider interactions and
  provisioning steps is critical for migrations to
  be successful.

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Local Service Migration (contd.)

• End-user (the consumer) experiences
• End-users attempting to migrate local service(s)
  to a new LSP frequently encounter one or more
  problems including
• Service migration delays or denial
• Loss of voice service
• Continued billing by the old local and/or long
  distance service provider(s)
• Directory listing errors and omissions
• Additional cost associated with unnecessary
  building of new loop facilities

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Local Service Migration (contd.)

• Contributing Factors include
• The telecommunication industry has complex
  service ordering and provisioning processes,
  which may not be fully understood for all
  migration scenarios, making it difficult for the
  New Service Provider to interact and migrate
  end-users successfully.
• In order to accomplish a local service migration
  successfully, it is crucial that consistent
  processes be adhered to by all service providers
  involved in that migration.

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End-to-End Local Service Request Process

• Service migration requires the integration of
  several processes between multiple Service
  Providers. Coordination of the following
  activities as appropriate must be accommodated
  based on the specific migration scenario.
• Exchange of end user Transition Information (TI)
  and Customer Service Information (CSI)
• Disconnect service from the Old Local Service
  Provider (Old LSP)
• Ordering and provisioning of new service
• Directory listing management
• Long distance service carrier notification
• E9-1-1 management
• NPAC notification

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End-to-End Provisioning Process
ILEC
CLEC
NPAC
LIDB
E911
Preorder
Preorder Inquiry
Preorder Response
Start
Order
LSR NP/LSNP
FOC Accept
SOA
NP Request (Svc Create)
Port-in
Port Notification
Svc Release
Release Notification
SOA
NP Activate (Svc Activate)
activate
NP Complete (Svc Activate Response)
NP Activate Notification
SOC
Unlock E911
Migrate E911
E911
E911 Confirmation
LIDB
LIDB Request
Order
LSR DA/DL
FOC Accept
SOC
End
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PRE-ORDER END USER INFORMATION EXCHANGE

• Customer Service Information (CSI)
• The Exchange of CSR/CSI and/or the end user
  network configuration information is recommended
  for a New Local Service Provider (New LSP) to
  have sufficient information to migrate local
  exchange service in a seamless and timely manner.
  
• Transition Information
• TI is the technical data, which identifies how
  the current LSP is providing service to their end
  user. This data includes, but is not limited to
• LPs Circuit ID(s) for leased loop(s) which are
  no longer required by the current LSP, thus
  eligible for reuse by the New LSP.

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PRE-ORDER END USER INFORMATION EXCHANGE (contd)

• There are a couple of ways to determine the old
  service providers identification (SPID), they
  include
• Query the Local Exchange Routing Guide (LERG)
• Send a CSR request to the old service provider or
  go through their Graphical User Interface (GUI)
• Query NPAC

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Local Service Ordering Forms

• Local Service ordered from a wireline provider
  uses a set of uniform order request forms,
  collectively known as a Local Service Request
  (LSR). The following briefly describes the
  various ordering forms and the LSOG document
  where additional information is located.
• As business rules may vary by provider, it is
  crucial for providers to make their ordering
  business rules available to other providers.

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Local Service Ordering Forms (contd)

• Each LSR order must contain the following forms
• Local Service Request (LSR) - Provides
  information required for administrative, provider
  billing and requestor contact details
• ATIS-0405071-00XX
• End User (EU) - Provides the end user service
  location, access information and other
  provisioning details necessary to provide the
  requested service
• ATIS-0405072-00XX

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Local Service Ordering Forms (contd)

• When ordering or migrating local service, the
  above forms must be accompanied by one of the
  following service specific forms
• Loop Service (LS) - information necessary to
  order loop services
• ATIS-0405073-00XX
• Number Portability (NP) - information necessary
  to order the migration of the same end user
  telephone number
• ATIS-0405074-00XX
• Loop Service with Number Portability (LSNP) -
  information necessary to order loop service with
  number portability
• ATIS-0405075-00XX

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Local Service Ordering Forms (contd)

• Resale Service (RS) - Provides information
  necessary to order resale services
• ATIS-0405076-00XX
• Port Service (PS) - Provides information
  necessary to order switch port services, may also
  be used to order UNE-P
• ATIS-0405077-00XX
• Resale Private Line (RPL) - Provides information
  necessary to order resale private line services
• ATIS-0405078-00XX
• Resale Frame Relay (RFR) - Provides information
  necessary to order resale frame relay services
• ATIS-0405079-00XX

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Local Service Ordering Forms (contd)

• Centrex Resale Services (CRS) - Provides
  information necessary to order CENTREX Resale
  Services
• ATIS-0405080-00XX
• DID/DOD/PBX Service (DDPS) - Provides information
  necessary to order DID, DOD or PBX Services
• ATIS-0405081-00XX
• ISDN BRI/PRI Service - Provides information
  necessary to order ISDN BRI and PRI service
• ATIS-0405083-00XX

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Local Service Ordering Forms (contd)

• Additional forms which may be included as part of
  the LSR
• Directory Listing (DL) - Provides information
  necessary to order and maintain directory
  services
• ATIS-0405102-00XX
• Hunt Group Information (HGI) - Provides
  information necessary to request and specify
  hunting arrangements
• ATIS-0405082-00XX

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Number Portability Administration Center (NPAC)

• Service Order Administration
• The new service provider is required to interface
  with the NPAC to ensure that their ID or SPID is
  identifies as the current SPID for the
  subscribers telephone number.

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Resources

• ATIS Local Service Ordering Guidelines
• http//www.atis.org/obf/download.asp
• ATIS Local Service Migration Guidelines (LSMG)
• http//www.atis.org/obf/docs/lsop/lsmg2.zip
• NPAC
• www.npac.com

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Contact Information

• Joe Scolaro
• ATIS LSOP Subject Matter Expert
• 440-572-9690
• jscolaro_at_atis.org
• ATIS Web Site www.atis.org