IT Desktop Management

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IT Desktop Management

• Computer Basics
• June 2006
• Prepared by
• Angela Mars
• IT Education and Training

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Table Of Contents

• Benefits of computer usage
  page 4
• Personal computer components
  page 5
• Inside the system unit
  page 6
• Peripherals page 7
• Input devices page
  8
• Output devices page
  9
• Input/Output (I/O) devices
  page 10
• Software page 11
• Using a mouse page 12

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Table Of Contents

• Windows XP operating system with SP2
  page 15
• Find your computer specifications
  page 16
• Recommended maintenance tips for CTC users
  page 17
• Managing your desktop
  page 18
• Windows critical updates
  page 19
• Microsoft update home page
  page 21
• Symantec antivirus software
  page 22
• Temporary Internet files
  page 24
• Temporary Internet files in IE7
  page 25

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Benefits of Computer Usage

• Reasons to use a computer
• Computers are standard in most places of
  business.
• Using a computer can enhance your productivity.
• Computers improve communication among departments
  in a company.
• Computer skills lead to employment opportunities
  and career advancement.

5
Personal Computer Components
Hardware are the mechanical and electronic
components of your computer.
CD/Disk Drives
Monitor
System Unit Processor, Memory, Storage
Keyboard
Mouse
6
Inside The System Unit
Motherboard The largest circuit board in the
computer. It holds the processor, memory (RAM)
chips, and other expansion cards.
Memory (RAM, random access memory) Temporary
storage area for data and programs. If you turn
your computer off, the contents of RAM are lost.
That is why we SAVE.
Processor (CPU, central processing unit) The
brain of your computer. It performs the
basic operations of your computer. The
processor also determines how fast your computer
operates.
Hard Drive Permanent storage device housed in
the system unit for saving data, information, and
programs.
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Peripherals

• Devices that can be connected to the CPU to
  expand a PCs capabilities.
• Printer
• Speakers
• Modem
• Digital Camera
• DVD-R/RW Drive

8
Input Devices

• Devices that allow you to enter information into
  your computer.
• Mouse
• Keyboard
• Scanner
• Joystick
• Microphone

9
Output Devices

• Devices that allow you to receive information
  from your computer.
• Monitor
• Data Projector
• Speakers
• Printer
• Headphones

10
Input/Output (I/O) Devices

• Devices that can receive data or communicate
  information.
• DVD-R/RW Drive
• Headset
• Modem
• Hard Drive

11
Software
Computer instructions or data that tell the
computer what to do.

• System Software The operating system and
  installed utilities that enable the computer to
  function.

• Application Software Programs that allow users
  to perform tasks.

Database
Spreadsheet
Word Processing
Entertainment
12
Using A Mouse

• Mouse Operations
• To single click, gently press and then release
  the left mouse button.
• To double click, quickly press the left mouse
  button twice. Do not take your finger off of the
  mouse while double clicking.
• To drag an object, press the mouse button down
  and click on the object. While holding the mouse
  button down, move the mouse to move the object.
• To drag and drop an object, press the mouse
  button down and click on the object. While
  holding down the mouse button, move the mouse to
  move the object. Release the mouse button.

13
Logging On To Your Computer

• Windows Logon Procedures
• Turn on the computer (it will automatically
  boot).
• There are two power buttons on your system, one
  for your monitor and one for the system unit.
• Always start the monitor before starting the
  system unit. Never shut the system unit down with
  the power button.
• Enter User name and Password.
• NOTE If the computer is already running
• Press Ctrl Alt Delete simultaneously.
• Enter User name and Password.

14
Your Working Environment
My Computer
Recycle Bin
The Desktop
Icons
Quick Launch Buttons
Start Button
Task Bar
System Tray
15
Windows XP Operating With SP2

• Locating the computers operating system name and
  version
• Right-click on the My Computer icon.
• Select Properties.
• Select the General tab.
• If you do not have Windows XP with Service
  Pack 2, call or email the IT Help Desk to
  upgrade your computer.

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Find Your Computer Specifications

• Checking the computers specifications
• Right-click on the My Computer icon.
• Select Properties.
• Select the General tab.
• The System Properties window will display the
  computers
• Operating System
• Processor Speed
• RAM

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IT Desktop Management

• Recommended Maintenance Tips
• For CTC Computer Users
• June 2006
• Prepared by
• Angela Mars
• IT Education and Training

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Managing Your Desktop

• Seven Tips to Successfully Manage Your Desktop
• Keep computers and peripheral devices clean.
• Insure that Windows XP is updated with Service
  Pack 2.
• Install Windows critical updates when they
  become available.
• Protect against viruses and other security risks
  by scanning storage media using antivirus
  software.
• Remove temporary Internet files.
• Reboot the computer at least once a week to allow
  it to refresh the operating system.
• Use safe computing practices
• Only open email from trusted and recognized
  sources.

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Windows Critical Updates

• Installing Windows Critical Updates
• Windows critical updates are used to repair
  known problems with an operating system. Patches
  are used to protect Windows operating systems
  from viruses, worms, or some other problem.
• In order to be effective, updates must be
  installed when they become available, not when it
  is convenient for the user.
• In order to receive Windows Updates, computers
  must be left on each night.

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Windows Critical Updates

• Instructions for installing Windows Critical
  Updates
• Click on the Start button.
• Click on All Programs and select Windows Update
  from the menu.
• Click on the Express button after the web page
  opens.
• When complete, the scan will indicate which
  critical updates that are available.
• If no updates are found, stop here.
• Click on Install. If needed, reboot the computer
  for the updates to take effect.

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Microsoft Update Home Page
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Symantec Antivirus Software

• Why you should use antivirus software?
• Antivirus software protects computers from
  security risks, such as viruses, worms, spyware,
  and hacking tools. It runs continuously in the
  background and also checks incoming email for
  threats.
• The IT Help Desk currently runs a scheduled scan
  through the network on all computers each night.
• Scan any storage media such as zip disks or flash
  drives before using them. This identifies any
  threats that may have been picked up from another
  computer. Always run a quick scan on portable
  storage media. Run a full scan if any security
  risks are identified by the quick scan.

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Symantec Antivirus Software

• To run the Symantec antivirus software to check
  storage media
• Click on the Start button.
• Select All Programs.
• Select Symantec Client Security.
• Click on Symantec Antivirus.

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Temporary Internet Files

• How to delete temporary Internet files
• Temporary Internet files (cache) are stored on
  your hard disk to speed up loading frequently
  visited web pages. Eventually these files
  accumulate, slowing the computers response
  time, and should be deleted periodically.
• Open Internet Explorer.
• Click on the Tools menu.
• Click on Internet Options.
• Select the General tab when the Internet Options
  dialog box opens.
• Click on the Delete Cookies button.
• Click OK in the Delete Cookies dialog box.
• Click on the Delete Files button.

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Temporary Internet Files in IE7

• How to delete temporary Internet files in IE7
• Temporary Internet files (cache) are stored on
  your hard disk to speed up loading frequently
  visited web pages. Eventually these files
  accumulate, slowing the computers response
  time, and should be deleted periodically.
• Open Internet Explorer.
• Click on the Tools menu.
• Click on Internet Options.

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Temporary Internet Files in IE7, cont.

• How to delete temporary Internet files in IE7
• Select the General tab when the Internet Options
  dialog box opens.
• Click on the Delete button under Browsing History.

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Temporary Internet Files in IE7, cont.

• How to delete temporary Internet files in IE7
• Click on the Delete All button.
• Put a check in the checkbox "Also delete files
  and settings stored by add-ons.
• Click the Yes button.
• Click OK when it is finished.

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Test Your Knowledge
ACROSS 2 Devices that allow you to receive
information from your computer. 5 Instructions
that tell the hardware what to do. 7 Mechanical
and electronic components of your
computer. 10 Basic familiarity with a computer to
perform a task. 14 Computers and peripherals
connected to share data and information. 15 Anothe
r name for memory. Random access
memory. DOWN 1 Devices that allow you to enter
data into your computer 3 Temporary storage area
for data and programs while you are
working. 4 Controls the operation of the
computer and its devices. Allows users to
communicate with the computer. 5 Plastic or metal
box that contains the motherboard, RAM, hard
drive, and CPU. 6 The largest circuit board in
the computer that holds the CPU, RAM chips, and
other expansion cards. 8 Software that allows
users to perform a task. 9 Devices that can be
connected to the CPU to expand a PCs
capabilities. 11 Another name for the processor.
Central processing unit. 12 The Windows display
on your computer monitors screen. 13 An input
device that controls the movement of a pointer on
screen and can be used to click, double click,
and drag objects.
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Test Your Knowledge - Answer Key
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QA?

• Educational Requests
• Contact Angela Mars
• angela.mars_at_ctcd.edu
• 254-526-1876
• Technical Questions
• Contact the IT Help Desk
• help.desk_at_ctcd.edu
• 254-501-3103