Larache eGov Project

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LOG-IN Africa Project Midterm Progress Review

• Larache eGov Project
• by
• Driss Kettani
• AlAkhawayn University in Ifrane,
• Morocco
• Mauritius, June 6th, 9th 2007

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Context and Motivations

• In Morocco, there is an official discourse and
  engagement to promote the use of ICT to enhance
  the governance
• There is a real progress at many levels Good
  examples and several achievements
• But there is no tangible impact on citizens
  daily life Why?
• Our project is being led to investigate potential
  solutions to this important problem
• Lessons learnt and best practices of this project
  are common and applicable to many developing
  countries

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Current Situation and Challenges..

• The majority of eGov portals developed in Morocco
  are not appropriate to their users
• target only literate people (less than 50 of the
  whole pop.).
• suppose that the user has at least a good
  knowledge in manipulating and communicating with
  computers
• are unilingual (French)
• focus on technical aspects and not on the
  portals fundamental goal which should provide
  an easy, clear and quick e-service delivery.
• Concern the diasporas and businesses
• there is no e-Government systems deployed in
  local collectivities, where almost all G2C
  interactions take place
• No proximity, no contents, no localization,

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Project vision/objectives

• Learning by doing Action research
• Technology Platte form (eGov system) Proximity
  and daily life needed information and services
  Focal point Bureau of civil register..
• A diffusion model and a Roadmap to eGovernment in
  Morocco
• Impact assessment on good governance
• We assumed that our eGov system will contribute
  to
• Simplify publicize the procedures (Who does
  what and how?)
• Speed up the processing delay
• Equal processing of requests
• Better service to the citizen
• Reorganize, Reuse the Gov HR

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Project Objectives

• Technology Platte form
• Proximity portal simple, bilingual, riche and
  maintainable Locally hosted/managed
• Complete automation suite for the BEC office
  (bureau détat civil) Back office et front
  office
• GUI charter for employees and citizens
• Free e-services to citizens thanks to kiosks
• e-Services
• Guidelines to technology enablers (architecture,
  connectivity, programming, tools, etc.)

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Projects Favorable Conditions
1. Sustain favorable conditions for the project
Plan, Method, Results Feas. Study, Resources
3. Development and Deployment of ICT/eGov system
2. Inception
4. Systematic Assessment of Project Outcomes
Situation before Development
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Project achievements

• Impacts assessment
• What is it?
• How do e-government services improve governance?
  What is the role of local e-government
  initiatives like these in the decentralization of
  governance and administration? How does this
  impact on the local administration? Does
  increased information and services lead to
  greater political empowerment? Does this
  facilitate the formation of new groups,
  associations and more generally, the betterment
  of governance?
• Formal methodology to measure this impact

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Project achievements

• Government executive training
• These trainings will help in raising the
  awareness and the interest among politicians and
  decision makers, who are key actors in the
  success of any eGovernment/ance strategy
• Will demystify ICT, enhance the skills and know
  how of Government executives and illustrate the
  business opportunity they present to them as a
  tool to enhance governance and to make a
  difference in serving citizens in their daily
  needs

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Evaluation of achievementsLOGIN Internal
Framework

• Activities accomplished in the phase related to
  creating and sustaining favourable conditions for
  Larache successful implementation (series of
  formal meetings/workshops with Larache decision
  makers and the central government) increase ICT
  related awareness among influential governance
  actors towards influencing policies. For
  instance, Larache province already allocated a
  significant portion of its annual budget to
  Larache implementation and sustainability.
• Actions completed in the inception phase (i.e.
  identification of stakeholders and pilot BEC,
  training preparation and delivery) have improved
  the readiness of/and built the local capacities
  of BEC personnel. This is very significant to the
  LOG IN Africa objective related to increasing ICT
  awareness and related capacities
• Activities accomplished in the phase related to
  development and deployment (building Larache
  portal and rebuilding the BEC application to
  better respond to BEC needs and deploying it in
  pilots BEC) retooled and modernized governance
  tools in Larache and hence increased the ICT
  capacities, which is a LOG IN Africa objective
• Activities accomplished in the phase related to
  systematic project assessment aim to gather
  empirical evidences to demonstrate ICT
  introduction does improve local good governance
  conditions and hence, influence policy makers.
• The systematic documentation of Larache project
  is facilitating roadmap elaboration, which is a
  LOG IN Africa objective. For instance, with the
  training experience, it has appeared that
  initiating processes of peer coaching was very
  useful in building local capacities.

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Evaluation of achievementsLOGIN Internal
Framework
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Evaluation of achievementsLOGIN Internal
Framework
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Project outputs and dissemination

• Larache Technological new improvements
• BEC application rebuilding
• Larache portal is a deployed e-government portal
  that provides, among other things, government and
  governance related information as well ICT tools,
  GIS maps, to promote local tourism, and hence
  local socio-economic development
• the installation and deployment of networking
  infrastructure in Larache and Ksar Kebir pilot
  BEC offices
• Larache Action Research
• series of formal meetings/workshops with
  influential actors at Larache level and at the
  central government level
• Elaboration of questionnaires to assess the
  manual service delivery. The questionnaires are
  being administered.
• BEC echampions preparing by themselves BEC
  training material, under the AUI team supervision
• around 15 Larache BEC employees/officers
  benefited from BEC training sessions
• elaboration and administering evaluation forms to
  capture trainees perception/experience with the
  training
• Larache dissemination
• Casablanca international forum on local
  collectivities
• Al Jazeera science journalist doing an in-depth
  press coverage
• 3 science journalists coming from notable
  newspapers the international newspaper of Shark
  Awsat, the Egyptian newspaper of Ahram, and the
  Lebanese newspaper of Safir
• Moroccos national TV 2M conducted press
  coverage on BEC automation that was broadcast
  many times

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Conclusion

• Interaction/interdependence between the
  technology component and the social aspect
• Assess the impact of ICT on Governance in
  Morocco How?
• Produce an ICT dissemination model and a
  corresponding roadmap.. What is it?
• Technology appropriation
• Opportunity to use ICT to positively impact the
  political decision making process
• Create a rollout effect
• Intensify the dissemination of ICT within the
  Moroccan society in an informative way

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• http//www.aui.ma/etech

Gracias
Thanks
Grazie
Brigado