GLOBAL COMPETITIVENESS

1

• GLOBAL COMPETITIVENESS

2
TQM Organizations

• Recognize the Technology Paradox
• Create A Climate for Innovation
• Create High Quality Goals Services

3
Technology Paradox

• The quality/cost dilemma
• Wrong
• As quality increases, the cost of production also
  increases
• Right
• quality and costs are
• inversely related

4
Creating a Climate for Innovation

• create corporate databases to link experts in
  diverse technologies
• take advantage of Experts from outside the
  company
• encourage Scientists to present innovations to
  peers
• create visions by looking to the future
• Benchmark competitors
• create a wide array of products that cannot
  quickly be copied by the competition

5
Quality Pays Off

• Auto manufacturing
• U.S. automakers have continued to increase their
  quality
• Asian services
• Asian airliners and hotels are top ranking
  internationally
• Aircraft manufacturing
• Major manufacturers are delivering
• high quality and cost effective products
  worldwide

6
New Paradigm Organizations
World Class (continuous improvement to become
and sustain being the best)
Learning (keeping ahead of change)
Organizational Development
Total Quality (Adaptive)
1985 1990 1995 2000
7
Learning Organizations

• learn how to learn
• anticipate change and discover new ways of
  creating products and services
• Openness
• encourage and anticipate, rather than accept
  change
• Creativity
• promote risk taking
• encourage personal flexibility
• Self-Efficacy
• Enhance confidence that employees have the
  personal resources needed to accomplish
• specific tasks within the organization

8
Examples of learning organizations

• anticipate change
• General Electric
• Sony
• Kodak
• openness
• whirlpool
• creativity
• Sony
• Chrysler
• efficacy
• IBM

9
World Class Organizations

• Customer Based
• Continuous
• Improvement
• Flexible or Virtual Organizations

• Creative Human Resource Management
• Egalitarian Climate
• Technological Support

10
World Class Organizations

• Hewlett-Packard
• Honda
• Xerox
• Ritz Carlton
• Wal-mart
• Southwest airlines
• Ford