Hawaii

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Hawaii Workforce Development Council
March 12, 2005
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What You Are Looking For

• How to support an entrepreneurial economy
• Models for mid-management skills / Career
  ladders
• Significant elements / Practices of our one-stop
• Cost-effective models for being demand driven
• Whats NOVAs budget how do we support
  economic development?

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Structure of Presentation

• What is happening in Silicon Valley
• What/Who is NOVA
• How does our one-stop system look to our
  customers
• Being demand driven what does it mean to NOVA
• Voice of the Customer NOVA response
• NBLP case study
• Some possibilities to consider for two-year plan

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What is Silicon Valley?
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Silicon Valley Culture(Entrepreneurial Culture)
Silicon Valley
NOVA/CONNECT!

• Optimistic
• Can do
• Success built on failure
• Tolerance of risk/failure
• Hyper-time
• High value-added
• Competing around the world
• Strategic alliances

• Brokers of hope
• Taking next step
• Life-long learning
• Support Services thatpick up the pieces
• Not being left behind
• Embracing value-added
• Competing around the world
• Networking

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The Changing Silicon Valley Economy50 Years of
Creative Destruction

• Agricultural society
• Industrial society
• Knowledge-based society
• Innovative society
• Where change is cyclical structural

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Change in Labor Force from Previous
YearNation/State/County 19952004
Source U.S. Bureau of Labor Statistics
California Employment Development Department
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Change in Labor Force from Previous
YearNation/State/County 19952004
Source U.S. Bureau of Labor Statistics
California Employment Development Department
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Metro Area Manufacturing Job LossPercent Change
March 2001March 2004
Source Center for Continuing Study of the
California Economy
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Local Value-Added per EmployeeDouble the Nation
Increasing
Source California Employment Development
Department
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Local Value-Added per EmployeeDouble the Nation
Increasing
Source Center for Continuing Study of the
California Economy
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Average Hourly WagesManufacturing Industry
19952004
Source California Employment Development
Department
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Average Annual SalarySanta Clara County
19922003
Source Center for Continuing Study of the
California Economy
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What/Who is NOVA?

• North ValleyJob TrainingConsortium

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What/Who is NOVA?

• North Valley Job Training Consortium
• Seven-city consortium 10 miles x 20 miles
• Population 500,000
• Jobs 700,000

500,000
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Labor Force PopulationSanta Clara County
19952004
Source U.S. Bureau of Labor Statistics
California Employment Development Department
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NOVAs One-Stop CONNECT!

• Created in mid-1990s
• Too many customers too little money
• Strategic alliances
• Venture capital approach

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NOVAs One-Stop CONNECT!
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NOVA Client Weeks in ProgramAverage 20002004
Source NOVA
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NOVA Clients with Bachelors Degrees or
Higher19992004
Source NOVA
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NOVA Clients Annual Wage prior to
Layoff20012004
Source NOVA
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NOVA Clients Average Hourly WageDislocation
Placement 20002004
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Funding by Source and Fiscal Year
Source NOVA
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Training as Percent of Total Spending
Source NOVA
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Being Demand Driven

• What does demand driven mean?
• DOL Supply Job Seekers Demand Employers
• NOVA Responding to customers demand

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NOVAs Customers

• 1983 Job Seekers Businesses

• 1984 Investors
• 2000 Stakeholders

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Customer Driven Milestones

• Additional grants to augment allocations
• Contracts / Fee for Services
• Skill Testing Assessment Reemployment (STAR)
• Customer Service action plan
• Customerization (saying yes)
• Outcomes vs. outputs
• Strategic Plan
• Voice of the Customer

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Voice of the Customer (V of C)From Voices to
Choices

• Job seekers / Businesses
• Talent development
• Job / Employee prospects
• Career advancement
• Survey pool matrix
• Conducted by Board/staff
• Requirements / Images

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Response to V of C

• Given vision/mission whats our role?
• Changed service location on campus
• Changed organizational structure
• Redefined service-delivery teams
• Added some partners
• Changing budget structure
• Changing measurements of success

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What Does This Mean in Hawaii?

• You are not Silicon Valley
• May not have the firepower of NOVA Workforce
  Board
• May not have staffing capacity of NOVA staff

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Lessons Learned to Consider

• National Business Learning Partnership
• 20 mentor relationships
• 4 case studies
• NOVA Anthropologist Chuck Darrah, Ph.D.

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Six Focus Areas for Demand Driven

• Regions matter
• Attending to learning
• Outcomes precede organization
• Time(s) management
• Managing variety
• Effective inefficiency

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1. Regions Matter

• Not just part of, but shaping the region
• Talent regional portable
• Economic development, Workforce
  development, Community development
• Different industries/different regions
• Sectorial approach

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2. Attending to Learning

• Voice of the Customer
• Good labor market intelligence job seekers /
  educators / businesses
• New entrants Career Ladders
• Experienced workers Professional Effectiveness
  Program (PEP)
• ABC for job seekers
• Organic vs. mechanical the waggle

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3. Outcomes precede Organization

• Form follows function
• Restructuring based on Voice of the Customer
• Business Service Center
• Task-based management
• Improving customer outcomes more important than
  status quo
• What do you want to accomplish?

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3. Outcomes precede Organization

• Americas high schools are obsolete.
• By obsolete, I dont just mean that our high
  schools are broken, flawed, and under-funded,
  though a case could be made for every one of
  those points.   
• By obsolete, I mean that our high schoolseven
  when theyre working exactly as designedcannot
  teach our kids what they need to know today. 
• Training the workforce of tomorrow with the high
  schools of today is like trying to teach kids
  about todays computers on a 50-year-old
  mainframe. Its the wrong tool for the
  times.     
• Our high schools were designed fifty years ago
  to meet the needs of another age. Until we design
  them to meet the needs of the 21st century, we
  will keep limitingeven ruiningthe lives of
  millions of Americans every year. Bill
  Gates Microsoft CEO

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4. Time(s) Management

• Good skills dont count if you dont show up.
• Different senses of timeliness
• Agencies
• Job seekers
• Businesses
• Silicon Valley
• Creating a sense of urgency

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5. Managing Variety

• Important for boards, one-stops, customers
• Disaggregating data
• What parts are ours? What can we
  influence? What is the next step?
• Willing to make choices, have priorities
• NOVA small business support

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6. Effective Inefficiency

• Learning what you dont know
• Networking
• Belonging to Chambers of Commerce
• Going to Hawaii Inviting me, others

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Some Thoughts

• Aggressively pursue resources to support
  innovation responsible risk-taking
• Consider multi-year venture capital approach to
  service enhancement
• 5 year
• 5 projects / 18 months
• 3 projects / 18 months
• 1 project / 24 months
• Oral presentation on progress, impact

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Some Thoughts

• Invest in and utilize good technology
• Fund projects with triple benefit good for job
  seekers, businesses community
• Fund learning from the waggle
• Cross-pollinate create strategic partnerships
  with other states

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Good Data Drives Good Decisions

• Improve State operations
• Government Performance Project
• California C / Hawaii C
• Dont let State processes be a speed bump for the
  WIBs
• Encourage State to make world-class investment
  in creating world-class workforce (KAdult)
• Better access for public education for adult
  learners

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What You Are Looking For

• How to support an entrepreneurial economy
• Models for mid-management skills / Career
  ladders
• Significant elements / Practices of our one-stop
• Cost-effective models for being demand driven
• Whats NOVAs budget how do we support
  economic development?

44
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