Computing Procedures

1
Computing Procedures

• Reba Kay-Purdessy
• Computer Consultant
• College of Business and Behavioral Science
• February, 2006

http//business.clemson.edu/csupport
2
Whats needed to view the presentation

• Computer with Web browser
• Speakers

http//business.clemson.edu/csupport
3
Introduction

• Purchasing
• Computers, computer hardware and software
  licenses
• Trickle-downs
• Request, receive and setup of trickle-down
  computers
• Surplus Equipment
• computers and computer peripherals
• Data Backup
• Backing up computer data
• Requesting Computer Support

http//business.clemson.edu/csupport
4
Objectives

• Know the college requirements related to computer
  purchasing, trickle-downs, surplusing, and
  backing up of data
• Identify steps needed to perform listed
  procedures
• Learn how to complete forms when needed
• Identify websites related to computing procedures

http//business.clemson.edu/csupport
5
Purchasing Hardware

• Computers
• Contact consultants before ordering
• Make every effort to purchase a DCIT Big Buy
  computer - http//virtual.clemson.edu/client/buygu
  ide/
• If not a Big-Buy, will make other recommendation
• Contact consultant when order arrives. DO NOT
  GIVE DIRECTLY TO USER!

• Printers
• Contact consultant before purchasing
• Network or local
• Network printers will need a network queue
  setup
• Network printers take about two three days
  after receiving before queue becomes available
• Local printers user can install or contact
  consultant

http//business.clemson.edu/csupport
6
Purchasing Software

• All computers within the college are subject to
  manufacturers software license
• For the most part, this basically means one
  software license per computer
• License for software can be obtained in the
  following variety

http//business.clemson.edu/csupport
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Purchasing Software

• Work at Home
• License are available for the following software
  Microsoft, Adobe and McAfee
• Consult the linked webpage for exact information
  on requirements for license agreement, obtaining
  and installing media http//www.compusult.com/WAH/
  clemson/

• Individual Purchase
• Consult computer support staff to insure hardware
  meets software specifications
• Most software can be purchased from
  Http//www.compusult.com/
• If the software is not available from Compusult,
  check with the computer support staff

• Site License
• Clemson makes available several software site
  license that are available for all university
  owned computers.
• Consult the linked webpage for exact information
  on the site licensed software
  http//virtual.clemson.edu/client/license/microso
  ft

http//business.clemson.edu/csupport
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Trickle-down Computers

• DCIT provides computers from various campus
  computing labs to university departments at no
  charge.
• These computers are available on a three-year
  rotation with the next rotation being summer of
  2007
• Based on the three-year rotation cycle, the
  trickle down computers will no longer come with a
  manufacturer warranty

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Trickle-down Computers (cont)

• Request
• Directly to department head
• Department will compile a list
• Pass list on to Dr. McKnew
• Dr. McKnew views request, makes a priority list
• Pass list on to computer support

• Setup
• Will deliver computer to user
• User sends Email (cbb_cs-l_at_clemson.edu) to
  computer support with a setup date
• Will make an image of the replacement computer to
  contain all user data
• Setup and transfer data to new computer

10
Surplus Computers

• Departments are responsible for the surplus of
  their computers
• If applicable, have user backup data to a CD or
  USB Key (contact computer support if users
  needs help with backup)
• Contact consultants to have hard drive erased
• Consultant will return equipment when all
  information has been removed
• Fill out Declaration of Surplus
  Property/Transfer form http//virtual.clemson.ed
  u/groups/procurement/pdf/Surplus_Property_Form.pdf
  
• Need help filling out form click here for on-line
  demonstration
• Contact Procurement 656-2053 to arrange for
  equipment pickup

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Surplus Monitors, Printers, etc.

• Departments are responsible for the surplus of
  their monitors, printers, etc.
• However, before the surplus please contact
  computer support to see if there is a need within
  the college for any monitors, printers, printer
  parts, toner cartridges, etc.
• If there is a need, we will check out the
  equipment for functionality and provide you with
  the transfer information needed on the surplus
  form. http//virtual.clemson.edu/groups/procureme
  nt/pdf/Surplus_Property_Form.pdf
• Need help filling out form click here for on-line
  demonstration

12
Data Backup

• Each individual is responsible for backing up all
  critical/essential data on a regular basis
• Equipment failure, every attempt is made to
  recover data
• In all situations, when a support person is
  needed to work on a computer, a data backup up
  should be/should have been performed
• Computer support is not responsible for any loss
  data

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Requesting Computer Support

• E-mail
• Preferred form of contact
• Send to CBBS_CS-L (not case sensitive)
• If your email is down or computer not working
  have Admin Assist send request

• Request Form
• Accessible via the web
• Use when email is down
• http//business.clemson.edu/csupport/html/request.
  php

• Phone in
• Use as last resort
• Reba 656-1635
• Don 656-0582
• Jon 656-0682
• Theo 656-1312

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Summary

• Hardware Purchases
• Consult computer support staff on all system
  purchases
• When system is received please contact CS, DO NOT
  GIVE TO USER
• Computer support must be contacted before
  purchasing a network printer

• Software Purchases
• All computer software must be license either
  through a site, purchase or work at home license
  agreement. See Purchasing Software slide
• One license per computer
• Most license available at Http//www.compusult.co
  m/

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Summary (cont)

• Trickle-downs
• Request directly to department head
• On a Three year rotation, no warranty
• Surplus Equipment
• Contact computer support to see if there is a
  need in the college
• All data must be removed from computer system
• Data Backup
• Individual is responsible for all data backups
• Request Computer Support
• E-mail Cbbs_CS-L_at_clemson.edu
• Web Request http//business.clemson.edu/csupport/
  html/request.php