IM Reference at the State Library of Kansas

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IM Reference at the State Library of Kansas

• Eric Gustafson

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Whats up at SLK?
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What happened first.
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Aggregator 1

• http//www.ceruleanstudios.com/

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Trillian Supports

• Windows Live Messenger
• Yahoo! Messenger
• ICQ
• AIM
• IRC
• Other IM services are supported with the pro
  version (you have to purchase it)

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Aggregator take 2
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Pidgin Supports

• AIM
• Bonjour
• Gadu-Gadu
• Google Talk
• Groupwise
• ICQ
• IRC
• MSN

• MySpaceIM
• QQ
• SILC
• SIMPLE
• Sametime
• XMPP
• Yahoo!
• Zephyr

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The big reasons why I switched
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Legislative Reference -- Meebo
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Set up

• Register for an account
• Create your widget
• Copy the code and paste it on your web pageits
  that easy!

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The widget in action

• http//www.kslib.info/ask.html
• http//www.kansas.gov/index.php

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The good ?

• Easy to use
• Customers dont have to download software or have
  an account
• Beginning IM
• Most of the patrons who use this have never used
  IM before!

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The Bad

• No way to transfer patrons
• Cant prioritize
• Reference questions are sometimes difficult to
  answer in a short time
• Government widget requires scrolling

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Future of IM at SLK