Maximizing Student Options: Integrating Online

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Maximizing Student Options Integrating Online
On-Ground Student Services for All Students

• Pat Shea, WCET
• David Cassiday, KC REACHE
• FIPSE 2002 Project Directors Meeting
  November 22-24, 2002

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Todays Agenda

• What are student services?
• Collaboration within campuses
• Collaboration among campuses
• Q A

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What are Student Services?

• All learners need access to a full range of
  student services.

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Driving Forces

• Economy
• Student expectations
• Competition
• Merging populations
• Lifelong learning
• Technology advances

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New Vision

• Blended
• Personalized
• Customized
• Customizable
• Convenient
• Just-in-time
• Push pull
• Multiple formats

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Challenges

• Vision
• Philosophy
• Institutional structure
• Turf
• Policy
• Costs

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Collaboration
Vision TeamPolicymakers practitioners Design
TeamSMEs IT Development TeamIT
SMEs Implementation TeamSMEs IT trainers

• Appoint a series of teams to work through project
  phases.

WHAT
HOW
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Collaboration

• Use scenarios to think together.
• Excepts from The Art of the Long View
• Memories of the Future David Ingvar
• Tell Me a Story the Power of Narrative Mary
  Catherine Bateson

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Collaboration

• Create a mock version of the new services to
  illustrate the scenarios.

Hello John, your advising appointment is today at
noon.
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Collaboration

• Remember that the devil is in the details!

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Collaboration

• Communicate with your IT staff using the
  Buy/Build/Partner Matrix.

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Project Partners

• Kansas State University
• Manhattan, KS
• Mel Chastain
• Regis University
• Denver, CO
• Ellen Waterman
• Kapiolani Community College
• Honolulu, HI
• Mike Tagawa
• SCT
• Malvern, PA
• Peggi Munkittrick

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Project Deliverables

• A commercially developed software package
• Homegrown solutions by partner campuses
• A set of guidelines for other institutions
• Detailed case studies of the institutional change
  processes

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Collaboration

• Recognize the role of legacy and vendor Student
  Information Systems in designing personalized
  services.

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O
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SCT Connection for WebCT CE
Dynamic creation of course environment and single
sign-on
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SCT Connection for WebCT CE
Dynamic drop/add and course list generation
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Academic Advising Transcript Request
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Academic Advising Degree Evaluation What-If
Scenarios
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Academic Advising Degree Evaluation What-If
Scenarios
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Dynamic Communities
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Collaboration

• Realize that these new services will change
  existing institutional structures.

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Collaboration

• Secure adequate staff time and money.
• It may take more initially, but it may save more
  in the end.

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WCET Project EduTools
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Thank you!
Pat Shea pshea_at_wcet.info