Leveraging Partner Dashboards to Manage Partner Performance

1
Leveraging Partner Dashboards to Manage Partner
Performance

• Sebastian Rovira
• Sr. Manager, Partner Business Operations
• Hyperion Solutions
• November 2006

2
Agenda

• Hyperion Overview
• Importance of a Solid Foundation
• Key Organizational Metrics
• Dashboard Demo

3
Hyperion Solutions, Inc.

• Global Leader in Business Performance Management
  (BPM) Software
• 12,000 Customers
• 2,700 Employees
• 793M Revenue
• 45 Countries
• 600 Partners

4
Building a Dashboard

• A dashboard will only be as good as the data
  beneath it
• A solid foundation is key

5
Infrastructure 2003
The Global Partner Programs team is currently in
spreadsheet hell. We estimate that they use at
least 30 different spreadsheets to manage their
partner relationships.
The Global Channels Data Mart Project Team,
6/24/2003
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Infrastructure 2005

• Number of spreadsheets had increased to 75!
• Forget Metrics!
• What simply is the of partners in the program?

Master Partner Lists
EMEA
APAC
Americas
7
Infrastructure 2006

• 1 centralized database with partner info
• Can now implement dashboards to report/analyze

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of Partners?
9
Key Organizational Metrics

• Most important dimension is TIME!

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Dashboard Demo - Hyperion Interactive Reporting

• Ad-hoc query and analysis for relational data
  sources
• Broad range of data visualization
• Graphs and charts
• Pivots
• Traffic lighting
• Dashboards with template based wizard

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Dashboard Demo - Scorecard
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Campaigns
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Key Takeaways

• Start with a solid foundation
• Dashboards are only as good as your data
• Keep it iterative
• Dashboards expose process/data flaws fix the
  flaws then redraw
• Think long-term
• Measuring a consistent metric over a long period
  of time takes planning
• For more information
• Sebastian Rovira, Sr. Manager, Partner Business
  Operations, Hyperion, Sebastian_Rovira_at_hyperion.co
  m