Enabling the Babson College Community via Integration of Technology and Services

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Enabling the Babson College Community via
Integration of Technology and Services

• Christine Drew
• Manager, Instructional Services
• NELINET 2003

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Heading East

• Cool technology tools we use
• Share what you use
• Libtopia

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Campus - 15 miles west of Boston
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• Management entrepreneurial focus
• Programs - BS, MBA, and Executive Education
• 1,735 undergraduate students 1,710 graduate
  students
• Faculty - 153 full-time and 50 part-time faculty

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Campus Technology

• State of the art corporate environment
• All staff students now use MS Exchange/Outlook
  calendaring

• All undergraduates IBM Thinkpads
• Most MBA students have laptops

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Instructional Services Staff

• People 4 Full Time/2 Part time 2 other
  managers participate
• Staff reference desk 72 hours/week
• Maintain web site
• Teach more than 200 instruction sessions per year
• Bucking the trend our numbers are going up!

See also See Saunders, E. Stewart. The Effect
of Bibliographic Instruction On the Demand for
Reference Services. Portal Libraries and the
Academy. Vol. 3, No. 1 (2003), 35-39.
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Engines Idling Our Technology Use

• Productivity MS Office Beyond...
• MS Exchange/Outlook calendaring shared desk
  scheduling
• Research consultation data in MS Access
• AOL Instant Messaging

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High Expectations

• Librarians required to be proficient in MS
  Office, HTML, 100 databases
• Increasingly difficult products questions each
  year
• Tech savvy students

Our portfolio of services expanding
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Hitting the Autobahn
Desired technology competencies
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Tech for Tech Sake?

• Computers are useless they can only give you
  answers.
• - Pablo Picasso

Give me a museum and I'll fill it.
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• Successful knowledge transfer involves neither
  computers nor documents but rather interactions
  between people.
• - Tom Davenport

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At the Reference Desk
Additional Resources Study Aids for Visual
Learners, Inspiration, MindManager
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Pit Stop

• How are you using technology at the reference
  desk?
• What cool tools do you use now or would like to
  use to enable your users?

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Group Instruction

• TechSmith Camtasia quick tutorials
• Course Web Pages PowerPoint
• Adobe Acrobat (for documentation on web)

Additional Resources eLearning Guild, eLearn
Magazine, Babsons CITG Talking Content Knowledge
Center
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Quick Tutorials

• Saved as Flash files
• Used for instruction sessions, packaged
  instruction for faculty do-it-yourself, and
  self-help via web site

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• Researchers concluded that visual aids can
  improve learning by up to 400 percent.
• From Visual Literacy Learn to See, See to Learn
  by Lynell Burmark
• See also Visual "literacy" Image, Mind, and
  Reality by Paul Messaris

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Human Database

• Learning search concepts
• Exploring technology use to complement multiple
  intelligences

See Howard Gardners works on MI and Active
Learning Techniques for Library Instruction
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AND
SAMPLE SLIDE from Human Database presentation
used for Rhetoric
for fewer results
Use
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Course Support

• Course Research Guides

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Blackboard links to supporting articles in
library databases and searches
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Blackboard Jacuzzi

• Blackboard group space for student employees
  Faculty Library Committee
• Calendaring
• Discussion forums
• Online problem "log/announcements
• We create eReserve Readings
• Teaching faculty/staff to set up their own links

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In the Cutler Investment Management Center

• Promoting financial market literacy
• Facilitating access to market data
• Bloomberg, SDC, Datastream, Baseline
• Financial news
• Series Role of Information in Investment

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Creative Content Solutions

• Partnerships StreetEvents, Bloomberg
• Leveraging corporate relationships to gain
  exposure to business students

Roger Babsons idea was to become a sole general
content provider for business.
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Pit Stop

• Are you exploring creative content solutions or
  leveraging relationships?

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Visiting Virtual Collections

• Enabling users through
• ezProxy for off campus access to 60 databases
• Serials Solution e-journal full text finder via
  our web site
• Metaframe for CD-ROMs
• eBooks - Netlibrary

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The Horn Facility

• Zipping past our
• Wireless network
• Tech enabled group study rooms w/plasma TVs or
  LCD Projectors
• Digital microform machine
• OneCard access to building machines

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At 80 mph

• 24 Hour lab access in building
• Remote library workstations for graduate building
  
• Scanners for staff and public use

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The land of collaborative spaces
Interaction

• See Joyce Wycoff Lynn Snead. Stimulating
  innovation with collaboration rooms. The Journal
  for Quality and Participation Mar/Apr 1999 22
  (2), p. 55.

Visual Thinking
Beauty
Abundance
Fun
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Truly Paperless?

• Clio, Illiad, Ariel, online ILL forms, Email
  notification, (soon) e-delivery of ILL materials
• SIRSI Ilink Library Catalog
• Electronic holds for consortial delivery
• Electronic overdue/bill notification
• Email notification to faculty of new books
  received

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Wheres the paper punch?

• Welcome to the looseleaf society

And we dont charge students for printing
YET
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Who Says You Cant Get there from here?

• Force field analysis
• Work with your staff to create your own
  competencies
• Patience perseverance

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Libtopia

• InfoChoice-istan
• Chosen one NOT google
• Ethicalifornia Paradiso
• Somewhere between Point Dume and Isla Vista
• Info is used wisely respectfully
• Club Robolibrarian
• Librarians technologists meet for Libtopia
  cocktails
• ConciseCity
• Brevity and clarity in content
• No digital frost heaves allowed
• New Yorkistan http//cartoonbank.com/newyorkistan
  .asp

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Christine Drew 781.239.5604 drewch_at_babson.eduhtt
p//www.babson.edu/libraryhttp//faculty.babson.e
du/library/drewch
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Dont forgot
share your ideas by posting them
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Post Conference Meanderings

• Libtopia Placenames
• Reboot-uck-it (CTRL-F optional)
• eBay of Googles (library systems that instantly
  inform users of items based on past borrowing
  habits)
• OptiCity
• EyeDeal
• Websight
• Bay of Blogs
• At the Reference Desk
• We want to implement TILT
• LiveChat
• Consultation workstations for users
• Network central site
• Used bridge ticketing software with knowledgebase
  to share answers to FAQ with staff

• Land of the Cool Tools
• PC tablet ethIR infared connection for PDAs etc
  to get on the network
• ColdFusion and MS access for On the Fly web pages
• Library Lookup bookmarklet Jon Udells
• Linkfinder Plus
• Encompass federated searching (coming soon)
• RFID, sort of fall collection not yet chipped
• Viewlets to explain databases catalog using
  viewlet builder
• Live chat reference
• Laptops with wireless access point create a
  classroom anywhere (we have some wireless but not
  throughout building so access point is on cart)

Thanks to attendees for great comments feedback
Christine 9/18/2003