Milestone Technologies

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Our Portfolio Addresses the Growing Managed IT
Service Needs of Your Digital Enterprise
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About Milestone

• Milestone is a globally managed services company
  headquartered in Fremont California which
  provides comprehensive IT services in 35
  countries
• Milestone Technologies has been in business for
  23 years helping companies scale their technology
  infrastructures and drive digital transformation
• Milestone is trusted by 7/10 of the largest
  Silicon Valley companies due to their ability to
  keep up with fast growing and extremely demanding
  companies
• Milestone helps businesses reap the benefits of
  revolutionary technologies through its keen focus
  on AI and strategic technology partnerships
• Milestone has acquired Covestic, LLC. A
  ServiceNow elite partner and IT managed services
  firm

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IT Managed Services

• Service Desk
• Cognitive Automation
• Asset Management
• Application Services
• Cloud Services
• Audio-Visual Services

• Infrastructure Services
• IT Relocation
• Workforce Solutions
• Return To Workplace
• Covestic / Service Now

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Service desk

• Milestone architects its people, process, and
  technology components to deliver enterprise-class
  service desk capabilities for companies of any
  size
• Being a managed service provider, we have
  mastered making AI work for service desks
• By combining our experience scaling service desks
  with virtual agents that augment our
  highly-skilled, customer-focused human workers,
  our service desk managed services deliver best
  practices functionality and breakthrough results
• With Milestone, you will pay a fraction of what
  it would cost if you were to try to do all this
  yourself with the services scaling seamlessly as
  you grow

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Cognitive automation

• Milestone uses the latest Artificial Intelligence
  (AI), Machine Learning (ML), Natural Language
  Processing and Robotic Process Automation (RPA)
  tools from vendors like Ayehu, Edgeverse,
  Expressive, Haptik and IPSoft to build cognitive
  automation systems
• We develop AI strategies and roadmaps by focusing
  on outcomes and ROIs
• We provide intelligent assistants which are
  cognitive platforms that augment human workers to
  improve productivity
• We provide virtual agents which are cognitive
  platforms that augment existing staff to deliver
  best-in-class service, fully automating what were
  previously human-to-human interactions and
  process execution with empathy

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Asset Management

• Since traditional IT asset management is complex,
  expensive and obsolete, we provide Near Zero
  Touch IT Asset Management system which supports
  100 remote workforces
• Milestone partners with key technology providers
  to deliver Near Zero Touch IT Asset Management in
  an area where no technology vendor does it all
• Our virtual assistants play key roles in Near
  Zero Touch IT Asset Management
• We deploy an end-to-end Near Zero Touch IT Asset
  Management managed service that combines your
  systems with our partner applications using our
  shared services infrastructure

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Application Services

• With years of enterprise IT managed services
  experience, Milestone has seen applications and
  architectures that work and those that dont.
  We leverage this knowledge in all our Application
  Services engagements to ensure your IT
  architecture always operates efficiently to
  deliver real business results
• Milestone has extensive experience driving
  architectural integration resulting from
  acquisitions, divestitures, and scaleups
• Milestone Leverages Mulesofts Integration
  Platform to Automate Critical Business Processes
• Unlike many developers, our Application
  Development team builds for operability, not just
  functionality
• We successfully deliver Custom developed projects

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Cloud Services

• Milestone Cloud Advisory Services provide
  operating flexibility, have experience, and
  enable Cloud adoption using Structural
  alignment, process governance, knowledge
  curation. They also help develop a holistic multi
  distributed hybrid cloud strategy that is
  flexible and agile to rapidly adapt
• Milestone Cloud Service offerings have 3
  components Cloud Enablement, Cloud Utilization
  and Cloud Operations
• Milestone is also an AWS Consulting Partner
• With deep expertise of Cloud Enablement, Adoption
  Utilization, Milestone Cloud Services can help
  your organization address technology challenges
  and reach your digital transformation goals
  successfully

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Audio-visual services

• Milestone enterprise audio visual managed
  services ensure end users have a positive user
  experience whether they are using
  videoconferencing in a corporate facility,
  collaborating via video while working from home,
  or attending a company-sponsored event
• Milestones Conference Room offering maximizes
  conference room service levels and employee
  productivity while reducing IT costs
• Collaborative Solutions supports video
  collaboration services including Cisco Webex,
  Microsoft Teams, Zoom Rooms, and Google Meets,
  and the integration of these services with your
  enterprise systems
• We provide all the event and production support
  you need to ensure your virtual meetings come off
  without a hitch

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Infrastructure services

• Milestones IT Data Center Infrastructure
  Services team supports hybrid IT infrastructures
  with in-house and colocated data centers, public
  private cloud service providers, SaaS platforms
  and all necessary integration capabilities
• Our Infrastructure Architects can build a
  strategic roadmap to get you on the path to
  Hybrid IT architecture success
• Milestones Logistics service handles your supply
  chain, inventory and asset management challenges
• Milestone Smart Hands Keep Your IT Equipment
  Running Smoothly
• Milestone provides comprehensive visibility into
  IT infrastructure performance
• Our Network Operations Center (NOC) service
  proactively identifies, troubleshoots, and
  remediates issues in your environment

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IT Relocation

• Milestone Technologies has been the leader in IT
  Relocation services for Silicon Valley businesses
  for over 20 years
• From deployment to decommissioning, our IT
  Relocation team delivers exceptional support from
  highly-skilled experts who work with you to
  understand your data center and office space
  needs, then develop and execute an optimized
  project plan for your IT relocation
• Milestone provides a highly detailed IT
  relocation assessment a blueprint of the costs,
  time and risk associated with your IT relocation
  customized to your organizations specific needs
• With our roots in IT Office Relocation Services,
  Milestone technicians are well-versed in
  migration projects and the components that make
  them successful

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Workforce Solutions

• Based in Silicon Valley, Milestone Technologies
  is a preferred partner for a global clientele,
  including many of the worlds fastest-growing
  companies
• We provide customized services to address a wide
  variety of workforce needs, including long-term
  contract, short-term contract, contract-to-permane
  nt, direct placement, and enhanced staffing
  services
• Our focus is on providing the appropriate talent
  and managing all hiring tasks on behalf of our
  clients with an efficient and seamless process,
  including staff-augmentation and managed service
  projects
• Within our effective workforce solutions, we work
  closely with our clients to understand their
  specific requirements, beyond just technical
  skills

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Return to workplace

• The unprecedented global pandemic has disrupted
  the traditional work environment, necessitating
  the creation of safety measures at work centers
• Milestone brings a Return to Workplace solution
  framework that will aid employees to ease back to
  the workplace
• By leveraging our blended approach of people,
  process and technology, we provide a hybrid,
  comprehensive solution to address the challenges
  of the pandemic
• Our solutions range from pre-screening to office
  reconfiguration, manual screening by trained
  associates to automated processes that include
  monitoring actions via infrared camera, medical
  trackers and Bluetooth-enabled contact tracers

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Covestic / service now

• Covestic is a Milestone acquired company that
  specialises in ServiceNow
• Using ServiceNow we provides a complete service
  management package for IT, Customer Service,
  Security Operations, Facilities, HR and Field
  Services at a competitive edge to  maximize your
  bottom line for traditional integrated solutions
• We provides a single platform to automate
  business process across the enterprise
• We also provide Staffing (IT professionals) and
  IT Operations Management services

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Corporate office and social media

• Milestone Technologies, Inc.3101 Skyway
  CourtFremont, CA 94539Phone [phone]
• Milestone Phoenix Office4710 East Elwood
  StPhoenix, AZ 85040
• Milestone India OfficeWestern Aqua,
  5th FloorWhitefields, HITEC CityHyderabad,
  Telangana 500081
• Milestone Singapore Office66 Bayshore Road
  03-07Bayshore Park 469985Singapore

• Facebook
• https//www.facebook.com/MilestoneTechnologiesInc
  
• LinkedIn
• https//www.linkedin.com/company/milestone-technol
  ogies
• Twitter
• https//twitter.com/MilestoneTech
• YouTube
• https//www.youtube.com/user/MilestoneTech
• Instagram
• https//www.instagram.com/milestone_technologies/

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Thank you