eGovernment on CIOs shoulders

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e-Government on CIOs shoulders

• J Satyanarayana

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Agenda

• Transformation
• - the essence of e-Government
• Critical Success Factors
• Implementation Dynamics
• Role of CIOs

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What is e-government ?

• It is the
• transformation of government
• to provide
• Efficient
• Convenient
• Transparent
• Services
• to
• the Citizens Businesses
• through
• Information Communication Technologies

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What is NOT e-Government ?
e-Government is not about e
but about government !
e-Government is not about computers Websites
but about citizens businesses!
e-Government is not about translating processes
but about transforming processes !
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Essence of e-Government
Enhanced Value for Customer
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Ingredients of Transformation
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e-Government is a management game !
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The Challenges
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e-Government imperatives
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Proportion of PPT in a computerization project
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Proportion of PPT(L!) in an e-government project
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The Dynamics of Implementation
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6C Model of Implementation
6C Model
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7 Steps in Implementation
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1. Conceptualization

• Develop a Vision
• Bordering on the impossible !
• Define a Mission
• A Slogan that motivates
• Spell-out Objectives
• Benefits to ALL Stakeholders
• Stakeholder consultation
• Define Services
• Transformation
• Lay down Specific Outcomes
• Measurable Parameters

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2. Architecture

• Process Architecture
• Government Process Reengineering
• Technology Architecture
• Information, Application, Database, Data Access,
  Network, Middleware, Security, Platform,
  Componentware, Directory Services, System
  Management
• Consultative Approach
• People Architecture
• Policy Level, e-Gov Champions, CIOs, Operational
  Level
• Resource Architecture
• Business Model, Viability, Sustainability, PPP,
  User Charges, SLA

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3. Development
Spend Quality Time here

• Functional Requirement Specification
• System Requirement Specification
• Coding
• Testing
• Deployment
• Documentation, Version Management, ALM

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4. Pilot

• Why Pilot?
• A More thorough debugging
• A more innovative product
• Early course correction OR Go-No-GO decision
• A more reliable Business Model
• Scope of the Pilot
• Functionality
• Geographical Coverage

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5. Rollout

• Phasing
• Functionality
• Geography
• Resource Planning
• Financial
• Managerial
• People
• PPP
• Stakeholder Consultation
• Project Management

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6. Evaluation
Evaluation Framework
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Critical Success Factors

• Holistic Approach
• Transformation as Goal
• Architectures
• Capacity Building
• Partnership
• Leadership

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Critical Failure Factors

• Lack of Stakeholder Involvement, Customer-focus
• Department-Centric approach
• Not devoting quality time of Sr Managers
• Delay in decision-making
• An Empowered Committee would help
• Overruns
• Cost
• Time
• Organizational buy-in/ ownership
• Too much of GPR
• Too little GPR
• Lack of Sustainable Business Model
• Lack of proper Architecture

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Role of CIO

• Developing a Vision
• Conceptualizing the e-Gov project
• Adopting a holistic approach
• Ensure domain experts spend quality time with
  consultants/ designers
• Developing an effective SLA
• Developing the right business model
• Infusion of standards
• Project Management
• Mitigating risk (Failure factors)
• Being accountable for outcomes, outputs

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Value of Zero !!
1
Leadership vision
Resources
Management
HRD
Infrastructure
0
0
0
,0
,0
0
0
Technology
BPR
Partnership
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Thank You
ceo_at_nisg.org
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Government Process Re-Engineering

• AS IS study
• Survey of International Best Practices
• Elimination of NVAs
• Inject
• Integration
• Customer-centricity
• Stakeholder consultation
• TO BE situation
• Legal Changes

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SLA Metrics of Bangalore One