Fair trade products

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Fair trade products
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(No Transcript)
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Model dialogue
A Look, if we organize this years conference in
Berlin, if it goes well, well have the next one
in Hong Kong. B Im afraid I cant agree to
that. A OK, what about this then? Why dont we
run the conference in Berlin but have satellite
video links to Hong Kong so people can attend
there? What do you think? B Id be happy to go
along with that, if we are sure the technology
wont let us down. Can we check that out? A OK,
Ill hire a communications technology expert to
advise us and well do a proper risk analysis.
Agreed? B Agreed. A Good.
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Complaining assertively
Dear Sir or Madam, I am writing to protest about
some problems we have experienced in relation to
your products and customer service. We purchased
a printer from your online store two months ago.
The invoice is attached. This product was
immediately discovered to be complete rubbish.
Due to an electrical problem, the printer makes a
loud buzzing noise.
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Complaining assertively
Dear Sir or Madam, I am writing to complain
about some problems we have experienced in
relation to your products and customer
service. We purchased a printer from your online
store two months ago. The invoice is attached.
This product was immediately discovered to be
faulty. Due to an electrical problem, the printer
makes a loud buzzing noise.
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Complaining assertively continued
Despite seemingly endless emails and phone calls,
we have been unable to obtain any assistance.
What is utterly intolerable is the total
ignorance displayed by your staff. Never in a
million years would this excuse for after-care
service be acceptable from a high-street
store. We want you to resolve this situation to
our satisfaction within seven days of receipt of
this letter. Failure to reply by this deadline
will result in the matter being referred to our
legal department. Your faithfully, E Lonamar
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Complaining assertively continued
Despite numerous emails and phone calls, we have
been unable to obtain any assistance. What is
especially frustrating is the total ignorance
displayed by your staff. Under no circumstances
would this level of after-care service be
acceptable from a high-street store. We expect
you to resolve this situation to our satisfaction
within seven days of receipt of this letter.
Failure to reply by this date will result in the
matter being referred to our legal
department. Your faithfully, E Lonamar
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The letter from Ganges Fashion to AQX Logistics
Dear I have been asked to write to you about
the quality and cost of your delivery
service. You promised next day delivery for
small packages but they often arrive three days
late. In addition, you have raised your
prices. Im afraid that unless you can offer us
a better service and higher discount, we will be
forced to look for another supplier. I look
forward to hearing you feel we can resolve this
situation. Your sincerely Tariq
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The reply from AQX Logistics to Ganges Fashion
Dear Tariq Thank you very much for your email.
Im very sorry to hear that our delivery service
is not meeting your expectations. I will look
into the situation and report back to you when I
have a clearer idea of what has happened. On the
question of the price and the level of discount I
will pass this on to Clyde Lang in Finance.
Coincidentally, I know he wants to review the
financial terms with Ganges. I will contact you
soon on the delivery times problem. Your
sincerely
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The letter from AQX Logistics to Ganges Fashion
Dear Thank you very much for your payment of
last quarters invoices. Unfortunately you have
again deducted tax. As we have pointed out
before, this tax has to be paid first and then
claimed back. Im afraid that unless this tax is
paid, we will have to consider suspending our
services to your company. Please can I also draw
your attention to the fact that the credit terms
are 30 days not 90. I look forward to hearing
from you. Your sincerely Annette
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The reply from Ganges Fashion AQX to Logistics
Dear Thank you very much for your email about
payment of last quarters invoices. Unfortunately
we seem to have different ideas of how tax
should be paid. Our understanding is that we can
deduct it here in Bangladesh. Regarding the
issue of the number of days credit, I will look
into this. Can I suggest that we arrange to have
a telephone conference call to resolve these
issues? Your sincerely
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Fabio Magda
Opinion of Gordon Hills
good and generous man
a clever businessman
Opinion of Fiona Hills
very fair, a good manager
only interested in the bottom line, a good
negotiator
Reasons for Granos Cabreras problems
problems are due to world market prices
Green Hills pays less every year
Solutions to Granos Cabreras problems
fair trade, going organic
Green Hills should pay for fair trade
certification, lend some money