Call recording for small

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• Call recording for small
• medium businesses
• using IP PBXs

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About Voice Recorders Ltd

• Voice Recorders Ltd UK Established in 1999 are
  value
• added resellers of CallRex IP call recording
  solutions.
• Provide a turnkey solution with CallRex IP
  software pre configured on recording servers.
• We install train and support. Our technicians are
  highly trained and motivated and we also have the
  added back up support from a large US
  Corporation.

We are an ISO9001 Quality Assured Company
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About Telrex

• Telrex is the leading provider of workplace
  recording and monitoring solutions for small and
  medium businesses
• Call Recording/Monitoring for IP and IP-enabled
  PBXs
• Computer Monitoring for Inside-Out Security
• Telrex was founded in 2000, and developed the
  first packet-based call recording monitoring
  technology

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Telrex ProductSuite

• CallRex Professional
• IP PBX call recording monitoring
• CallRex Multi-Media Add-On
• Call center computer recording monitoring for
  CallRex Professional
• CallRex Express
• IP PBX call recording monitoring for up to 15
  phones
• IntelRex
• Computer/internet recording monitoring for
  security and productivity

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VoIP Call Recording

• Affordable for the SMB market significantly
  less expensive
• Voice traffic is packetized so the call can be
  captured at the data switch It is entirely
  software-based
• Requires no physical integration with the IP
  phone system
• Small storage foot print 60k per minute, 1 GB
  293 hrs
• Windows based application XP Pro, 2000 Server,
  2003 Server

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Supported Telephone Systems
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CallRex Professional

• The leading packet-based call recording/
  monitoring solution for SMBs using IP PBXs
• Companies use CallRex Professional to
• Improve customer service
• Resolve customer disputes
• Enhance employee productivity
• Meet legal and contractual obligations
• Increase security

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Key Features

• Real-Time Call Recording and Monitoring
• Listen to phone calls in real-time even from
  remote locations
• On-Demand Licenses
• Extend call recording to every employee
• Look-Back Call Recording
• Begin recording at any time during the call and
  youll still capture the entire call (TiVo for
  call recording). Perfect for On-Demand licenses!

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Tell Me More On-Demand Licenses

• Record a call anytime by pressing Record or
  
• Ideal for managers to spot-monitor employee phone
  calls or record their calls on an as-needed basis

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Key Features continued

• Multi-Media Add-On
• Allows call center managers to hear what is said
  on the telephone and see what is occurring on the
  computer - all in real-time!
• Gets you into SMB call centers and opens up more
  structured call center opportunities
• Multi-Site Recording
• Record/monitor telephone calls at remote
  locations, all from one user interface
• Advanced Search
• Find specific recordings quickly and easily using
  date/time, user name, inbound number, caller ID
  name, phone number, flagged name or value, and
  recording group

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Tell Me More Multi-Media Add-On

• Monitor computer activity and phones in
  real-time. Ideal for Call Center Managers!
• Screenshots are used for training agents on use
  of internal applications
• Track call center agents internet and intranet
  activity make sure that they are accessing the
  appropriate resources for problem resolution

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Whats New with CallRex Professional?
New Version 3.1!

• Increased performance
• Faster call processing
• Improved CRAC performance
• Automated process monitoring (with Platinum Plan)
• Automated nightly routine server maintenance
• On-Demand licenses
• for Look-Back Recording Cisco TAPI
• Richer multi-site support
• Grab any recording, anytime
• Auto-Restart if connection is lost
• Increased scalability with Load Balancing Agent
  (LBA)
• G.729(a) and G.729(simple) codec support
• G.711 required for monitoring
• Mixed G.711-G.729 codecs supported for recording

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Lets take a look
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User Status

• The CallRex Professional interface was designed
  with the manager in mind.
• View agent status in real-time, silently monitor
  phone calls, record calls on-demand and monitor
  desktop computers in real-time.

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Recorded Calls

• Managers can easily search and retrieve calls for
  playback
• Double-click to play calls through your PC
  speakers

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Computer Monitoring with Multi-Media Add-On

• Call Center managers monitor an employees
  computer activity in real-time and ensure agents
  are using the correct resources for problem
  resolution.

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Key Markets Using CallRex Professional

• Financial Services
• Healthcare/Medical Offices
• Insurance
• Call Centers/Telemarketing/Collections
• Legal
• Do you have a legal obligation to record calls?

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Beyond the Key Markets

• Call recording is a Standard Business Practice
• CallRex Professional is used by a wide variety of
  organizations

• Concrete/Gravel Supply
• Auto Dealerships
• Telephone Betting
• Energy Traders
• Schools

• Government
• Collections Agencies
• Travel Agencies
• Museums
• Police

You name it were probably there.
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Why CEOs Like CallRex Professional

• Meets legal obligations
• Improves customer service
• Increases employee productivity
• Affordable Quick ROI!
• Addresses security concerns
• Get the organizations pulse

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Why IT Managers Like CallRex Professional

• Easy installation maintenance
• Unobtrusive packet-sniffing technology
• Supports centralized deployments and remote site
  recording

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Contact Voice Recorders Ltd UK

• 0207 232 0253 for Sales
• 0207 7417 7781 (fax)
• sales_at_voicerecorders.co.uk
• Unit 20 City Business Centre
• Lower Road, London. SE16 2XB