INFORMATION

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INFORMATION TECHNOLOGY SERVICES
ITS Client Services Date 02/05/2007
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WELCOMETODAYSTOPICSARE

• Services ITS Provides
• ITS Helpdesk
• On-site Help Desk
• Different Student Accounts - Default details
• Wireless
• Student User Guide
• Anti-virus Software
• Print Kiosk
• Scanner
• File and Account Management
• Microsoft Office
• Questions

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SERVICESITS PROVIDES

• ITS - Information Technology Services
• Information Technology Services partners with the
  University community to excel in the delivery of
  Information Technology and Information Systems
  services
• Support entire IT infrastructure at Victoria
  University
• Wireless network access in library
• Printing facilities
• Manage and maintain
• PC MAC Labs
• Lecture Theatres
• Library

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HELPDESK

• What is the help desk?
• How do I contact the help desk?
• Phone [phone]
• Email Helpdesk_at_vu.edu.au
• Location St. Albans, Bld. 5
• What Information do I need before ringing?

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On-site Help Desk

• On-site IT help available from Footscray Park
  Library located on Level 3, room P330b
• IT Staff are available
• Monday Thursday 9 am9 pm Friday
  9 am5 pm
• Please note that Library opening hours will vary
  throughout the year, to get the latest
  information for each campus, check
  http//w2.vu.edu.au/library/info/openhrs or
  Phone [phone]

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NOVELL

• Novell login screen will appear once a PC has
  been switched on.
• Students will be prompted to enter a new username
  and password after first login.
• Username sltstudent numbergt s1234567
• Password Date Of Birth (with 8 digits) 23011989

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STUDENTEMAIL

• Web address http//mail.students.vu.edu.au/
• Students will be prompted for a Username and
  Password
• Username sltstudent idgt eg s1234567
• Password date of birth eg 23011989

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STUDENTEMAIL

• Student Email is to be used for all university
  related business, such as assignments, contacting
  lecturers, etc.
• Support only offered for Victoria University
  Email account not others such as Hotmail, Yahoo,
  etc.
• Email Quota 10Mb
• Messages from the folders listed below will be
  deleted after the retention period has expired
• Inbox 93 days
• Sent 28 days
• Trash 1 day

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STUDENTEMAIL

• Student Email Address Format
• Firstname.Surname_at_students.vu.edu.au
• or
• sltstudentIDgt_at_students.vu.edu.au
• Examples
• John.Smith_at_students.vu.edu.au
• s1234567_at_students.vu.edu.au

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WebCT MyVU

• WebCT Account
• WebCT site can be foundhttp//webct.vu.edu.au/
• Username and Password are the same as Email
  Account
• My VU Account
• MyVU website can be foundhttp//myvu.vu.edu.au
• Username Student ID ( No s)
• Password DOB (DDMMYY)

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WirelessAccess

• Wireless network access at Victoria University
  will allow you to connect to the University's
  network from designated wireless hotspots within
  the University using a laptop. The service is
  available to all staff and students of Victoria
  University.
• Can be accessed in the Footscray Park library on
  all levels.
• Additional Information can be accessed on the
  following website http//w2.vu.edu.au/library/weba
  ccess/wireless/

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CommonWirelessProblems

• Wireless Card is not turned on
• Laptop has not been registered
• Student has not registered as a wireless network
  user
• Incorrect Novell Password being used
• Firewall is turned on and disabling wireless
• VPN not correctly installed
• WHEN IN DOUBT FEEL FREE TO SPEAK TO AN ITS STAFF
  MEMBER

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WirelessHotspots
Sign indicates Wireless Access available in
that area
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Register for the VU Wireless https//wenroll.vu.ed
u.au/index.cgi
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Student UserGuide-LibraryInformationAvailable

• VU Logins
• Student Account details Eg Novell, Email, etc.
• Student Information
• Information regarding viruss, spyware, browsing,
  plagiarism, etc.
• Library
• General Information
• Forms Guides
• Offshore Staff Students
• Ebrary

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SYMANTECANTI-VIRUS

• Victoria University is licensed to use Symantec
  Anti-virus
• Anti-virus software download and update location
• http//intranet.vu.edu.au/antivirus/
• Antivirus Software is also available on the
  Student User Guide CD which can be found in the
  library or at your campus Help Desk.
• Students can install the anti-virus software at
  home legally while studying at VU

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Print Kiosk

• 1 printer on Level 4 in room P407
• 4 printer kiosks on Level 3
• 1 printer on Level 2
• 1 colour printer in Photocopy Centre on Level 3
• Printer List
• Attention Printing more than 20 pages

To Print on Black White Simply select File,
Print and select the default Printer
\\VU-Tree\fpkiosk
To Print in Colour Simply select File, Print
and select the printer \\VU-Tree\fpkiosk\FPLibrary
\L3-ColourXeroxDCC240
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Scanner

• 4 PC Scanners on Level 3
• Place original copy face down on the scanner
• Select the button according to your document
  type
• Scan Document button
• Scan Picture button
• Edit Text (OCR) button
• A dialog box appears, choose a destination to
  save your file.

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File and AccountManagement

• When saving files, ensure you do not save them on
  Desktop
• We recommend saving your work on My Documents,
  however ensure you have a copy of it before you
  log off.
• Save files on floppy disk, USB flash disk or
  email them to yourself using your student email
• Remember to log off as your internet quota usage
  is 80MB

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Microsoft Office

• Difference between Microsoft Office 2003 and 2007
  file extension
• Word 2003 sample.doc
• Word 2007 sample.docx
• Microsoft Word 2003 2007, remember to Save As
  as .doc instead of Save

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Microsoft OfficeHelp

• Assistant with using Microsoft Office
• Use the self help function under Help menu
• Or press F1 button to open up the assistant
  dialog box
• State your query in the Assistance dialog box

State your query
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QUESTIONS
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