Leadership and Management

1
Leadership and Management

• Pedro Sanchez
• Beahrs ELP Course
• June 27, 2002

2
Leadership is about change

• Entrepreneurial vision
• Sensing the environment
• Motivating
• Gaining commitment
• Drive
• Reinforcing change

3
Management is about complexity

• Making goals clear and important
• Planning and problem solving
• Facilitating the work of others
• Providing feedback
• Exercising control
• Delegation and follow-up
• Reinforcing good performance

4
Few people are both excellent leaders and managers

• Management is the most difficult
• Management is instant high prioritylike a baby
  crying
• The two most important skills listening and
  follow-up

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Crucial Management Skills

• Listening verbalizing understanding
• Probing elicit relevant information
• Feedback help others improve
• Negotiate on principles (not on situations)
• Followup (do what you said you will do, or if
  you cant---say so)
• Evaluation your performance, not the person

6
Coveys 7 habits of highly effective people

• Be proactive
• Begin with an end in mind
• Put first things first
• Think win/win (not zero-sum game)
• Seek first to understand, then to be understood
• Synergize
• Sharpen the saw

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Organizational Values

• Professionalism
• Commitment
• Partnerships
• Responsiveness
• Creativity
• Teamwork
• Interdependence
• Attention to details

• Diversity
• Transparency
• Informal working environment
• Families and life outside of work
• Sense of humour