Connect Forums PBS Technology Conference 4152005

1
Connect Forums gt PBS Technology Conference gt
4/15/2005
André V. Mendes VP Chief Technology Integration
Officer Cate Twohill Pederson Senior
Director PBS Enterprise Technology
2
Connect Forums gt TC2005 gt André Mendes

• We appreciate your willingness to accept and
  adopt the new PBS Connect Forums
• 7,600 active users
• 9,200,000 page views
• 12,000 e-mails per day

3
Connect Forums gt TC2005 gt André Mendes

• We had our challenges
• Initial slowness of the site
• Time-out issues with posts
• Red flag functionality
• We addressed them
• Site speed is much improved
• Users will no longer be timed out ever
• With archiving, red flags are now accurate

4
Connect Forums gt TC2005 gt André Mendes

• Still hear Why did we have to change?
• Majority of stations have migrated from FC
• Very fragmented Express environment
• Platforms, Operating Systems, FC versions
• Virus, worm and large file related crashes
• Migration into a standard environment
• Obviates a large number of servers and their
  associated maintenance and upgrade costs
• Eliminates need for FC client maintenance
• Consistency of information

5
Connect Forums gt TC2005 gt André Mendes

• Looking forward
• By May 1st, all Conferences will be email-enabled
• Go to Options gt My Mailing Lists while in a
  Conference to subscribe
• Researching new functionality
• Chat rooms
• Instant Messaging

6
Connect Forums gt TC2005 gt Cate Twohill Pederson

• Kudos to the Collaborative Technology team
• Hassib Amiryar
• Yevgeny Tseytlin
• Rachelle Sargent
• Georgia Nasios
• The team supports PBS Connect, PBS Connect
  Forums, PBS Orion and the pending BroadView
  conversion as well as at least a dozen other
  projects.
• If you appreciate their efforts, please let
  them know via connect_at_pbs.org

7
Connect Forums gt TC2005 gt Cate Twohill Pederson
Lets review the Forums functionality
8
Connect Forums gt FAQs
Q Is there a training manual for the Forums? A
No. Please click Help in the header bar once
youve accessed the Forums. You can also read
FAQs, access interactive training videos and
read/post questions about the Connect Forums in
the Welcome forum.
9
Connect Forums gt FAQs
Q How can I see the most recent messages at the
top of the list? A Options gt My Preferences gt
Reverse Topic Order Yes
10
Connect Forums gt FAQs
Q How can I subscribe to receive messages to my
email inbox? A Options gt My Mailing Lists gt
Check Box gt Click Save
11
Connect Forums gt FAQs
Q How can I forward a message? A You have a
few options 1. Highlight the message/web
pages URL and copy paste it into an email
message. 2. Highlight text and copy paste it
into an email message. 3. Using Internet
Explorer, go to File gt Send gt Page by
Email. The Forums are not built on an email
application therefore you must use your default
business email program to communicate with
colleagues.
12
Connect Forums gt FAQs
Q Can you show me how to search in Connect AND
the Forums? A Sure.
13
Connect Forums gt Whats Next?

• Whats Next?
• Interactive Chat Rooms are being evaluated
• Potential NNTP / NewsGroup functionality

14
Connect Forums gt Questions?
Thank you! Questions? Email
connect_at_pbs.org Cate Twohill Pederson cpederson_at_
pbs.org André Mendes amendes_at_pbs.org