Title: 8th National Conference on eGovernance at Bhubaneswar
1- 8th National Conference on eGovernance at
Bhubaneswar - 3rd - 5th February, 2005
Project ManagementFrom Conceptualization to
Implementation
Inter-Agency Collaboration for Effective
E-Governance
Dr. J.C. Mohanty, IAS Principal Secretary, IT
Communications Dept. Govt. of AP
2What Citizens Want ?
- All Govt. Services under single roof just like
shopping in a Mall - To see single face of Govt.
- To get timely services and response
3How Citizens need be met ?
- Impossible by manual method even if possible,
expensive time consuming - eGov with multiple delivery channels can render
services at a single point / door step - eSeva ATM, Bank, Website, Kiosks, Door Service
(APOnline)
4Single face of Government can only be achieved
through collaboration, co-operation and
integration among Govt. Departments / Private
agencies
5Why Collaboration ?
- Story from Panchatantra single stick can be
broken easily a bundle of sticks is unbreakable - United we stand Divided we fall
- 11 gt 2 value addition
- 1-1 lt 0 outcome of conflicts
- Road management LAY, DIG, COVER, RE-LAY, DIG, -
classic case of wasting tax payers money.
6Advantages of Collaboration
- Better service to the public eSeva
- Reduction in overheads eSeva, Parishkaram
- Lower taxes in the long run
- Better and timely decision making eProcurement
- Greater public participation in Govt. processes
7Facets of Collaboration
- Human
- Organizational
- Technology
8Facets of Collaboration Human Aspects
- Employee
- Citizen
- Service Delivery Operator
9Facets of Collaboration Human Aspects - Employee
- Fear of losing power / resources / Know-how to be
allayed APTRANSCO Vs eSeva - Inevitability to be stressed Water Works Vs
eSeva - Change Management to sensitize them on the gains
and how to handle technology effectively CARD,
eProcurement, CaringGov. - Bring in Citizen Centric thinking CFST, CARD,
eSeva, APOnline
10Facets of Collaboration Human Aspects - Citizen
- Effective Communication (for
consensus building) - Sharing Vision
- Sharing roadmap
- Sharing current status
- Coaxing them to take advantage of initiatives
(rural eSeva) - Request to participate in policy making, feed
back mechanism, sharing data/information (food
for work, Drought Relief Program)
11Facets of Collaboration Human Aspects
Service Delivery Operator
- Important linkage between Govt. Citizens
- Empathy with citizen SHG in West Godavari more
successful as they are one among them - Resourceful
- Credibility Citizen confidence
12Facets of Collaboration Organizational Aspect
- Leadership Political Administrative
- Documentation
- Process simplification Re-engineering
- Communication
- Co-ordination committees
- Interaction at top level
13Give First and Take Later for a win-win situation
Expect to Take First and Give Later Disaster
14Facets of Collaboration Technology Aspects
- Collaboration
- Interoperability Standards
- Communication
- Speed Group Facilities
- Cost effectiveness
- Connectivity
- Security
- Avoidance of Lock-ups
- Vendor
- Product
- Platform
- Technology
15Critical Success Factors in AP
- Leadership
- Political
- Department Level HOD/Secy
- Project Level Manager, DPO
- Trust of citizens in reliability and legitimacy
of G2C services - Risk Management
- Technological PPP model
- Socio-economic competition, expectations,
affordability - Effective Communication
- Timely sharing of information
- Excellent Co-ordination
16Individual champion ? institutionalization
- Individual Championship (Eg. Gyan Doot)
- Single Department
- Limited Scope
- Motivated Individuals
- Flexibility Adaptability
- Limited Systematization
- More of Informal Communication
- Proof of concept and not so much on
sustainability - Limited attempt to systematize the total
operation to make the initiator redundant
17Individual champion ? institutionalization (2)
- Institutionalization
- Multi-departmental, System driven
- Clearly defined objectives
- Change Management framework
- System in place making it operable inspite of
absence initiator (Eg. eSeva,
CARD, CFST) - Well defined connectivity
- Trained Stakeholders
18Individual champion ? institutionalization (3)
- How to move from Individual Champion to
Institutionalized Solutions. - Boot strapping of services
- Addition of Stakeholders
- Tightening quality assurance
- Integrated Information system for all
stakeholders to document evolution process - Tighter feedback (CM Petition Monitoring System -
Rajiv Pallebata) - E-Readiness Index and its use
19How to achieve the citizens requirement of Govt.
with a Single Face ?
- Separation of delivery channels from backend
departmental services(eSeva, APOnline,
Cell-based Services) - Providing Linkage between Delivery Channels
Departmental Services using Unifie-X Gateway - Realizing Call-Center as an integrating
mechanism Defining services based on Citizen
Request
20How to achieve the citizens requirement of
Govt. with a Single Face ?
- Defining Government Data Elements Standards
- Data Elements
- Meta Data
- Processes
- Defining Web-services around Data Elements
- Defining Departmental Services using the
Data-Standards and Linking them up to Gateway
21How to achieve the citizens requirement of
Govt. with a Single Face ?
- Defining Single-Window / Choreographic service
and making it available in the Gateway Choreo - Transformation of citizen requests into
integrated services of Departments or
Inter-departmental services
22Where is AP ?
- Moving towards institutionalization of eGov
initiatives - Co-ordination committees Apex level (CM CS)
- CIO cadre managing to take it further
- Working on standards, interoperability issues
(HRMS SBMS) - Sound framework in place with gateway in the
middle - Steady progress in defining standards and
achieving interoperability - Quick State wide Roll out after Pilot Project
eSeva, Hyd, Municipal eSeva, RAJiv, CARD, CFST,
Commercial Taxes, Treasuries, LRMIS reaching a
wider population
23Where is AP ?
- 24 x 7 Call Centre Toll Free
- Rajiv Palle bata Petition Monitoring System
Online (CMIS) - 18,000 recd. - eProcurement extended to all Departments (Tenders
worth Rs. 3000 Crores decided
tenders worth more than Rs.5000 crores in
progress) - eSeva eProcurement institutionalized
- AP broad band project finalised. Work to start
from February 2005. 40,000 Govt. Offices and
22,000 Grama Panchayats will be connected with
100 Mbps with in 2 years.
24Miles to go ..
- We made a small beginning, so also many other
states - Many more areas to be covered
- Single minded determination to make eGov
initiatives work - Expect our Broadband project to revolutionize the
use of Technology in Governance
25From Cacophony to Symphony
Together let us make it happen
Thank you