NCVEI Benchmarking: Pilot Project Update

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NCVEI BenchmarkingPilot Project Update
James W. Lloyd, DVM, PhD Associate Dean College
of Veterinary Medicine Michigan State University
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Why Benchmark?

• Internal comparisons
• Identify performance trends over time
• External comparisons
• Compare performance to similar operations

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VTH Benchmarking Task Force

• John Haven
• David Lee
• Dennis McCurnin
• Cecil Moore
• Ralph Richardson

• Mimi Arighi
• Jim Brawley
• Roger Fingland
• Gary Foltz
• Ron Haffey

• Renee Knosby

Coordinated by NCVEI Howard Rubin, Jim Lloyd
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Benchmarking Challenges

• Deciding what to measure
• Establishing standard definitions
• Who compiles the data?
• AAVMC comparative data report?
• Does everyone participate?
• Reporting frequency?

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Task Force Wish List

• How productive is the VTH faculty?
• How productive is the VTH by service areas (cost
  centers)?
• Level of client satisfaction/complaints
• Level of satisfaction among referring
  veterinarians
• Ratio of students, interns and residents to
  caseload
• Number of cases per service (impact on teaching
  level)

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Task Force Wish List (cont.)

• Number of cases per FTE
• Service lag time
• Accounts receivable (pro-bono impact and
  programs)
• Variable compensation for faculty and staff
• Staff turnover
• State support and other revenue generators

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Suggested Starting Data Points

• Gross revenue
• Case load
• State support
• FTE faculty
• House officers
• FTE staff
• Staff expense
• Direct costs (drugs, medical supplies)
• Accounts receivable
• Staff turnover

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Data Entry and Reporting

• NCVEI website demonstration
• http//ncvei.org

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Next Steps

• Conference call(s) next week
• Revisions as appropriate
• Enter more data
• More schools
• Service-level
• Using the data suggestions?

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Questions?
Comments?