Orientation on the

1
IP Phone Training

• Orientation on the
• VoIP Telephone

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The VoIP Telephone (6 button shown)
3

• Footstand adjustment
• You can adjust the angle of your phone by
  pressing the button located on the side of your
  phone.
• Understanding the line/speed dial buttons
• The line buttons are like the buttons some of you
  may have on your phones now. These are used to
  select the phone line you want to use. If there
  are fewer phone lines than buttons, the extra
  line buttons may be configured as speed dial
  buttons.
• Using multiple lines
• If one of the multiple lines has an incoming
  call, your phone will automatically select that
  line as you answer the call. If you wish to use
  a line other than the DID (Direct Inward Dial)
  line for an outgoing call, just select the line
  with the line instance button on the side.

4

• Understanding the soft keys
• The soft keys are the four buttons under the
  screen. Their functions change depending on what
  you are doing.
• For instance, with everything hung up, the keys
  are Redial, NewCall, CfwdAll and more.
• Remember that the functions of these keys will
  change depending on what you are doing with the
  phone.
• For example, you can see one set of soft key
  options when you pick up the handset, and another
  set when the phone is not in use.

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• Placing a call
• Pick up the handset and dial the number on the
  keypad.
• Press NewCall and dial the number on the keypad.
• Press Speaker and dial the number on the keypad.
• Press Redial.
• (More options later with directories. All
  together there are 10 different ways to place a
  call.)
• Answering a call
• Pick up the handset.
• Press Answer. (Goes to headset/speaker.)
• Press Speaker.
• Putting a call on hold
• When you are connected to another party, one of
  the soft keys becomes the Hold button. Press it
  to place the call on hold. You will see the
  number begin to flash on your screen. Press
  Resume to continue the call.

6

• Answering Second Incoming Call
• When you are on a call and another call is coming
  in on that line, you will hear a beep noise.
  After you hear the beep, the Answer soft key will
  appear at the bottom of the LCD screen. To use
  this feature, do the following
• After you hear the beep, press the Answer soft
  key (Doing this places the first call on hold and
  allows you to speak to the individual calling on
  the other line).
• To end the second call
• While you are speaking to the individual on the
  second call, you can end that call by pressing
  the EndCall soft key (The first call will still
  be on hold).
• To end the first call
• While on the second call, press the Hold soft
  key. (Doing this places the second call on hold.
  Now both calls are on hold.)
• Use the scroll key to highlight the first call
  (The call that you want to disconnect from).
• Once highlighted, press the Resume soft key (Let
  the person know that you are going to disconnect
  from the call).
• Press the EndCall soft key to disconnect the
  call.
• Press the Resume soft key to continue speaking to
  the second caller.

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• Transferring a call
• As usual, transferring a call is a bit more
  complicated. When you are connected, you will
  see a Trnsfer soft key available. When you press
  that key, the call is automatically placed on
  hold and you will get a line to call the number
  you wish to transfer to. Call that number and
  either wait for an answer so you can introduce
  the call (supervised transfer) before pressing
  Trnsfer or just press Trnsfer (blind transfer) to
  complete the transfer.
• If the Line is busy that you are transferring the
  call to (for phones that are not automatically
  forwarded to Voicemail)
• Follow the above Transferring a Call
  instructions.
• When you hear a busy sound, press the EndCall
  soft key.
• Press the Resume soft key to speak with the
  caller. Tell them that the line is busy and you
  can transfer them to the individuals voice mail.
• To transfer the caller to voice mail, press
  Transfer.
• Dial 1000 (The pilot number to the voice mail
  system.)
• Press the button when the voice mail system
  asks for a password.
• When the voice mail system asks for a mailbox
  number of the person you are trying to reach,
  dial the persons 7 digit extension (ex. 2696059)
  that you want to transfer the call to. Press
  Transfer immediately so that the caller can hear
  the greeting of the person you are transferring
  the call to.

8

• Accessing voice mail messages
• If there is a new voice mail message waiting, the
  red MWI light on the phone will be on, there will
  be an envelope symbol next to the line that has
  the voice mail and there will be a text message
  on the screen that tells you that you have new
  voice mail waiting.
• You listen to the voice mail by pressing the
  messages button, entering your password (right
  now its 12345 for your facility) and following
  the directions from the system.
• From off-site, you can check your voice mail by
  dialing your direct number or the central voice
  mail number, 269-8900 (Anc). When dialing, Wait
  for the transfer to voice mail, press , and
  follow the instructions. Your ID is the 7-digit
  phone number (269-xxx).
• These are the commands for the voice mail system
• 1 save 2 create 3 delete
  4 reply
• 7 rewind 8 pause 9 fast
  forward - skip
• Size Limitations
• Approximately 30 Minutes of Message Store
• Warning at approximately 29 minutes
• Prohibit Send at 29.5 minutes
• Prohibit Send and Receive at 30 minutes

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• Voice Mail Self Enrollment
• Recorded Name
• Personal Greeting - Standard
• Listed in directory assistance
• Change the initial password
• Voice Mail Greetings
• Press the Messages button
• Select Setup options - 4
• Select Greetings transfer 1
• Standard Greeting plays during normal business
  hours
• Closed Greeting plays after normal business
  hours
• Busy Greeting plays when you are busy on the
  phone
• Internal Greeting plays when caller is an
  internal caller
• Alternate Greeting used instead of all other
  greetings when enabled (e.g. vacation, extended
  absence, etc)
• Help press 0

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• Change your voice mail password
• Press the Messages button
• Select Setup options - 4
• Select Personal settings - 3
• Select Password 1
• Change the password
• Change Recorded Name
• Press the Messages button
• Select Setup options - 4
• Select Personal settings - 3
• Change Recorded Name 2
• Change your recorded name
• Help
• Press 0
• Hotkeys
• - Login to Unity from VM Pilot

11

• Accessing the directories
• Press the directories button to access the list
  of directories.
• Using the scroll rocker switch
• Use the scroll rocker switch to move up and down
  through the lists. Select with the Select soft
  key.
• The API directory
• The Corporate Directory has the listing of State
  personnel who are on the new VoIP telephone
  system.
• The Missed Calls directory
• The Missed Calls directory shows the incoming
  calls not picked up at this phone.
• The Placed Calls directory
• The Placed Calls directory shows the calls made
  at this phone.
• The Received Calls directory
• The Received Calls directory shows the incoming
  calls picked up at this phone.
• NOTE pressing the Clear soft key will delete
  all entries from your call history (missed,
  placed, and received calls).

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• Setting up a forwarding number
• The soft key CFwdAll can be used to forward all
  calls to another number. Press CfwdAll and key
  in the number to use for forwarding. There will
  be a little animated icon at the upper right of
  the screen showing a little telephone with the
  handset jumping off the set and a text message
  above the soft keys saying that the calls have
  been forwarded to another number.
• Press CFwdAll and then press messages to forward
  all calls directly to your voice mail.
• To cancel call forwarding, press CfwdAll again.

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• To set up a conference call
• Get the first person on the phone
• Press the Confrn soft key.
• Use the more soft key. Confrn is a few layers
  down the menu.
• Call the next person.
• If they answer, press Confrn to add to the
  conference or Endcall to not add them. If you
  use Endcall, you will use Resume to get back to
  the conference.
• Continue adding participants (up to 6 parties
  including the host) to complete the conference

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The Information Button?

• The most important new button on this phone is
  the information button. The one with the ? on
  it. This button will get you information on
  functions you may wish to use but cant remember
  just how to do it.
• To get information, press ? and then select the
  feature. (For soft key features after more do
  the more first.) Dont forget to scroll down to
  get the full text of the help.
• An on-line tutorial for the 7960 phones is
  available at http//www.cisco.com/warp/public/779/
  largeent/avvid/products/7960a/index_1020.htm
• For the 7940 phones the site is basically the
  same, just substitute 7940 in place of 7960a in
  the URL.

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User Web PagesFollow these links to your call
manager logon web pageIn Juneau follow this link
Juneau Call Manager or type in the URL
http//10.5.27.52/ccmuser.In Anchorage follow
this link Anchorage Call Manager or type in
this URL http//10.1.27.52/ccmuser In Fairbanks
follow this link Fairbanks Call Manager or
type this URL http//10.9.27.52/ccmuser

• Provides web-based access to speed dial settings,
  call forwarding, etc.
• UserID CCM username
• Initial password 12345

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User Web Pageshttp// 10.0.30.4/ccmuser/logon.asp

• Each user has one device defined
• Forward calls (same as CFwdALL softkey)
• Configure unused buttons on phone as speed dials.
• Change Password PIN from default.
• Get help from the user guide.
• Configure IP phone services (future use).

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User Web Pageshttp// 10.0.30.4/ccmuser/callforwa
rd.asp

• Forward lines (same as CFwdALL softkey).
• Off-net forwarding not permitted by default.

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User Web Pageshttp// 10.0.30.4/ccmuser/special.a
sp

• Speed Dial Configuration.
• Sole method for users to configure.
• Available buttons depend on number of lines used.

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• Questions Concerns
• or
• Who to call when it doesnt work right
• Same procedure
• Open a trouble ticket like you did at the old API
  facility with phone issues