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QuickPOP
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What is QuickPOP?

• QuickPOP Seamlessly links your internal CRM
  database with your Alcatel-Lucent OXO/OXE

• Presents caller information onto the screen of
  the phone so that it is instantly available
  during a call.

• POPS for both incoming outgoing calls.

• In addition to the standard Name, Number
  Company details, QuickPOP enables the user to
  retrieve and display additional information such
  as account no. or an unpaid billing indicator.

• Works Out of the Box with the most common CRM
  packages such as MS CRM, Outlook and Goldmine.

• Provides a third party interface that can be used
  to integrate with proprietary database solutions.

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A customer calls you to place an order!
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So how does it work?
A customer calls you to place an order!
Your phone, at best, may display the callers
number but among hundreds of customer numbers
this is useless and the caller is rendered
Unknown
First of all QuickPOP takes the callers number
and uses it to search your CRM for a match. The
search can be configured to target more than one
field
QuickPOP resolves this by linking your OXO/OXE to
your in house CRM.
The search uses several pre-defined formats to
ensure a match is found. Once the contact record
is identified QuickPOP retrieves the appropriate
contact information from your CRM.
The contact information to be retrieved can vary
but the most commonly retrieved fields include
Name, Company, Title and maybe an associated
account no.
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So how does it work?
A customer calls you to place an order!
Your phone, at best, may display the callers
number but among hundreds of customer numbers
this is useless and the caller is rendered
Unknown
First of all QuickPOP takes the callers number
and uses it to search your CRM for a match. The
search can be configured to target more than one
field
QuickPOP resolves this by linking your OXO/OXE to
your in house CRM.
Once the appropriate information has been
retrieved QuickPOP presents it onto the screen of
the phone before or once the call is answered.
The search uses several pre-defined formats to
ensure a match is found. Once the contact record
is identified QuickPOP retrieves the appropriate
contact information from your CRM.
The contact information to be retrieved can vary
but the most commonly retrieved fields include
Name, Company, Title and maybe an associated
account no.
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So how does it work?
A customer calls you to place an order!
Your phone, at best, may display the callers
number but among hundreds of customer numbers
this is useless and the caller is rendered
Unknown
First of all QuickPOP takes the callers number
and uses it to search your CRM for a match. The
search can be configured to target more than one
field
QuickPOP resolves this by linking your OXO/OXE to
your in house CRM.
Once the appropriate information has been
retrieved QuickPOP presents it onto the screen of
the phone before or once the call is answered.
The search uses several pre-defined formats to
ensure a match is found. Once the contact record
is identified QuickPOP retrieves the appropriate
contact information from your CRM.
The contact information to be retrieved can vary
but the most commonly retrieved fields include
Name, Company, Title and maybe an associated
account no.
With the contact details present the user can
answer the phone in a professional manner , but
more importantly has access to all of the
information that may be required during the call
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QuickPOP can also be integrated with the users
desktop?

• Works simultaneously with popping to the screen
  of the phone.

• Provides users with the ability to POP contact
  information onto their PC screen.

• POPS for both incoming outgoing calls.

• Can locate and POP standard CRM contact forms
  automatically, instantly providing the user with
  the ability to update/amend contact information,
  orders and alike.

• Can POP an MSN style mini-task window that
  displays caller information without interrupting
  the use of other desktop applications. The
  mini-task window also enables the user to pop the
  contacts form on demand.

• Enables the user to make outbound calls from
  ANY application on the desktop with just 2 key
  strokes.

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• When a call arrives the user is discreetly
  notified by a mini-task bar window that appears
  at the bottom of their PC screen

• The user is able to continue working because
  focus remains on the application that they are
  working with when the call arrives.

• The user can POP the contact form by clicking
  on the mini-task window.

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• When a call arrives the user is discreetly
  notified by a mini-task bar window that appears
  at the bottom of their PC screen

• The user is able to continue working because
  focus remains on the application that they are
  working with when the call arrives.

• The user can POP the contact form by clicking
  on the mini-task window.

• The user can also make outbound calls from ANY
  desktop application by simply highlighting the
  number to be dialled and pressing CTRLF12

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What databases does QuickPOP work with?

• Microsoft CRM
• Goldmine
• Act!
• Microsoft Outlook
• Lotus Notes
• Microsoft Access
• And more.
• Given that a development interface is available
  and we can get a copy of the database, we can
  integrate into any new database in approximately
  2 weeks.

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What new features can be expected in the near
future?

• Standard Call Control

• Call History (Including emails for missed calls)

• Remote Database Popping

• User definable popping formats

• Call Forwarding

• Presence Aware

• Last 10 Calls Redial

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P
ms
Contact
Networks L i m i t e d
Enquiry sales_at_pmsnetworks.co.uk Telephone
44 (0)844 6691119 Facsimile 44 (0)844 6691118
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