Phase 1 ePerformance Lessons Learned Summary

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Phase 1 ePerformance Lessons Learned Summary

• Timely, sufficient communications for multiple
  audiences
• Phase 2 expand upon Phase 1 communications
• Phase 2 ensure timely communications
• Agency Readiness Calls were valuable
• Phase 2 will start calls earlier (October
  rather than February)
• Human Resources System Training
• Phase 1 User Acceptance Testing and HR Admin
  Guide
• Phase 2 HR Training and updated HR Admin Guide
• Manager training process training was good
• Phase 1 process and system training separate
• Phase 2- process and system training will be
  integrated
• SPA Talent Management Help Desk to support
  ePerformance
• Created a help desk
• Preparing for Phase 2 rollout and support
• Low usage of MSS and ESS by employees
• Encourage up front learning
• The agency readiness checklists were good
• HR and managers are very happy with the new
  5-point scale