Title: organizational decision support
1 Using IDEF and QFD to develop an
organizational decision support methodology for
the strategic justification of computer-integrated
technologies international Journal of Project
Management 1995 Printed in Great Britain , by
Joseph Sarkis Donald H Liles , USA ???????
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2Outline
- Abstract
- Introduction
- CIE background
- SMSE requirement
- QFD review
- IDEF0 review
- Methodology
- conclusiions
3Abstract
- A research and development approach that
integrates Quality Function Deployment (QFD) and
IDEF0 functional modeling to determine the
requirements and processes for the justification
methodology is presented.
4Introduction(?)
- Further global competitive pressures on
manufacturing enterprises of all sizes. - There need to be national,industrial,
enterprise-level visions. - Firms are able to form and function in a
relatively short period of time? - Agile enough
5Introduction(?)
- A comprehensive definition for an integrated
enterprise - Colloect internal and external activities
- Linkage and coordination
- Focus on the development efforts and approach for
a methodology to help in justifying or making a
business case. - Use two organizational tools to develop this
methoology .
6CIE technology justification background(?)
- CIEcomputer-integrated enterprise
- The benefits of CIE technology
- Increase customer responsiveness
- Flexibility of organizations
- Higher-quality products and services
- Shorter leadtimes
- Improve process controls
7CIE technology justification background(?)
- Issues in the adoption of CIE technology
- High capital costs and risks
- Myopic approaches to justification
- Inappropriate capital budgeting procedures
- Quantification delimma
- Prediction of benefits over extended period of
time - Technological uncertainties
- there is little emphasis on the specific
requirements of SMSEs when it comes to justifying
the acquisition of CIE technology. SMSEssmall
and medium-sized enterprises
8SMSE requirements
- Low-cost
- Easy to use
- Some of the unique financial constrains
- Learning and training devices
- The strategic and financial factors that are most
dominant in SMSE
9Quality Function Deployment (QFD) review(?)
10Quality Function Deployment (QFD) review(?)
- A tool that is used to ensure in a systematic way
- Driven by the demands of customer
- Concurrent engineering and design for manufacture
- Figure1 shows the central element of a QFD
analysis.(House of quality) - Associated with each requirement is an importance
value that has to be elicited from the customer.
11Quality Function Deployment (QFD) review(?)
12IDEF0 review(?)
- A functional modeling technique was developed for
systems design and analysis for the US Air Force
ICAM program. - An acronym for ICAM definition
- There are a number of tools within the IDEF
family . (http//www.idef.com) - Functions are presented by boxes and
arrows(figure 2)
13IDEF0 review(?)
14IDEF0 review(?)
15Methodology(?)
- Project team
- Customer team defined the requirements for QFD
matrices - Expert team members provided input to the QFD
- First QFD matrics (figure 4)
- Customer team defined the requirements for QFD
matrices - Second QFD matrices and IDEF0 definition
16Methodology(?)
17Relationship matrix
18Conclusions
- The competitive-evaluation parts of the quality
houses (see Figure 1) can be used to evaluate
as-is and to-be models of business processes
without having to develop detailed models. - Benchmark data can also be used as target values
of the product-planning matrix for each of the
activities. - The IDEF0 models are not only composed of
activities.