Preferred Customer Meeting

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Preferred Customer Meeting NARSA 2001 Las Vegas,
NV April 3, 2001
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Meeting Agenda

• Welcome
• Opportunities with Aluminum Radiators
• Sales and Marketing Orientation
• 2001 Valued Customer Container Program
• Summary

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Aluminum Radiator Failures

• What causes an Aluminum radiator fail prematurely?

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Types of Failures
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1. Pitting Corrosion

• Pitting Corrosion
• Indication pinholes often found on the
  undersides of tubes at the bottom of a cross flow
  radiators.
• Process when the vehicle is parked, highly
  corrosive deposits settle on the tubes and begin
  the corrosive process causing them to leak.
• Prevention Flush and refill with properly mixed
  antifreeze distilled water when replacing a new
  radiator or servicing the cooling system.

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Pitting Corrosion (contd)
From Tech Talk June 2000 published by Victorian
Automobile Chamber of Commerce Technical
Services, Australia
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Pitting Corrosion (contd)
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Galvanic Corrosion

• Galvanic Corrosion
• Indication leak hole with unevenly corroded area
  around
• Process Highly cathodic coolant contaminants
  exchanges electrons with aluminum tubes. They are
  relatively slowly corroded away.
• Prevention Flush and refill with properly mixed
  antifreeze distilled water when replacing a new
  radiator

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Galvanic Corrosion (contd)
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2. Contaminated/Degraded Coolant

• Indication Scale, deposit, dirt, or sand plugged
  inside tubes. Tube ends at header eroded away.
• Process Scale from inside cooling system starts
  depositing inside tubes blocking coolant passage.
  OR abrasive deposit erodes tubes to leak.
• Prevention Flush and refill with properly mixed
  antifreeze distilled water when replacing a new
  radiator

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Contaminated/Degraded Coolant (contd)
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Contaminated/Degraded Coolant (contd)
Eroded Tube Ends
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Preventive method against Corrosion, Plugged
tube, and Erosion

• Flush
• Thoroughly flush the system. Power flush is
  recommended
• Chemical cleaner if used must be alkaline instead
  of acidic
• Refill
• Use antifreeze that meets or exceeds ASTM or SAE
  standards
• Tap water in some areas that contains chlorides
  and other mineral as found in hard water is not
  suitable as coolant makeup water

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3. Electrolysis

• Indication Very localized leak at tube to header
  joints near the inlet and outlet pipes. Traces of
  Aluminum hydroxide, gray or brownish residue.
• Process Loose ground from an electrical device
  causing electric current to seek ground through
  the radiator. Leak occurs in a matter of weeks.
• Prevention Detect the loose ground and ground it
  properly.

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Electrolysis (contd)
Photos from Tech Tips 5/29/00 published by Adrad
Pty. Ltd, Australia
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Electrolysis detection

• Use a voltmeter capable of reading one-tenth of
  a volt
• Start the engine, turn on all electrical
  components, and connect one test lead to battery
  ground and submerge the other into coolant
• Any reading indicates the presence of
  Electrolysis
• To pinpoint to source of electricity, turn off
  each component until the meter reads zero.
• OR connect a jumper wire to battery ground and
  the other end to each component momentarily until
  the meter reads zero
• Once electrolysis is corrected, flush and refill
  the system

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Preventive methods

• The best preventive method to corrosion and
  erosion is to do reverse power flush and to
  refill the cooling system with proper antifreeze
  and water mixture.
• If the radiator keeps failing in a matter of
  weeks, check for electrolysis.

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Conclusion

• All of these failures can be prevented just by
  taking a few simple steps when replacing a new
  radiator
• This helps reduce the number of comebacks which
  save time and money
• Also it builds your shops reputation as a
  professional installer

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Our Approach to Customers

• Sales staff
• Sales support
• Marketing
• Cactus Telegraph
• Buyers Guides
• Product Catalog
• Web site

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2001 Container Program

• Frequent Buyer Program
• Bonus Fill-In Program
• Special High Volume Parts Program

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Lower prices every time you purchase
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Frequent Buyer Program
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Sample Frequent Buyer Page
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Frequent Buyer Program

• Lower prices every time you purchase.
• Better terms with increased purchases.
• 100 fill rate.
• Easy minimums. 10 pieces per part.
• Free white or brown box.
• More parts from one factory than anywhere else in
  the world.

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Bonus Fill-in Program

• Limited to one fill per month.
• Unlimited ship to destinations with 100 piece
  orders.
• 100-piece orders fill at 8 over base price.
• 750-piece orders fill at 6 over base price.
• No per part minimum.

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Same day shipping on orders received by noon
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Special High Volume Parts Program

• 15 very popular parts.
• 40 Containers only.
• Maximum of 6 different parts per container.
• Minimum of 100 pieces per part.
• Unbeatable prices.

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Special High Volume Parts Program
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Special High Volume Parts Program

• 15 very popular parts.
• Special terms.
• Free freight-regardless of home port destination.
• Guarantees you compete at every level in the
  marketplace.
• Maximizes your bottom line.

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Performance Radiator Advantages

• Private label boxes
• 70 of market sales from one source
• Consistency of product low failures
• Multi-fits reduce inventory
• Customer satisfaction creates loyal customers
• New numbers all the time
• Container program
• Minimum stock order requirements