Organizational Conflict Management

1
Organizational Conflict Management

• Winter 2006

2
Conflict System Design Model
Assessment Analysis
Design Development
Feedback Evaluation

• Implementation

3
Conflict Good and Bad

• Affective or personality conflict
• Cognitive or idea conflict

4
Conflict at TSA

• the inevitable differences that arise between
  people that cause them problems.

5
Conflict Management and Cooperative Problem
Solving at TSA

• the ability to recognize conflict as normal and
  to manage conflict in ways that enhance working
  relationships facilitate the prevention and
  resolution of disputes and value and manage the
  roots of conflict as the source of growth,
  creativity and productivity.

6
Culture of Conflict Competence

• TSA is committed to developing a culture of
  conflict competence where any staff member can
  raise issues knowing that they will be
  respectfully heard and that their issues will be
  responsibly dealt with.

7
Characteristics of an ICMS

• Options for all problems and all stakeholders
• Culture that welcomes dissent
• Multiple access points
• Multiple options (interest, rights and power
  based)
• Coordination and Support structures