Telstras Research Priorities

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Telstras Research Priorities
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RD in a service business
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Service Functionality layers
Source of innovation
Layer
Applications
3rd parties with Telstra Leadership
Application enablement
Service Improvement
Telstra innovation (using vendor supplied
equipment)
Process Automation
Network Technology
Equipment Supplier RD
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Key Technology Challenges

• Customer-grade networks

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Key Technology Challenges

• Economic broadband coverage for fixed and mobile
  users

W-CDMA 144 kbps 384 kbps 2 Mbps
GSM 9.6 kbps
ECSD 64 kbps
HSDPA 10 Mbps downlink
EDGE
GPRS 48 kbps
EGPRS 384 kbps
4G
3G
cdma 2000
3G
cdma one 14.4 kbps
1xRTT 144 kbps
1xEV-DV 5.2Mbps
3G
1xEV-DO 2.4Mbps
Data Voice
Data Only
IEEE 802.20 nMbps
Flarion - 3 Mbps
iBurst - 1 Mbps
IEEE 802.11
IEEE 802.16
Others
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Key Technology Challenges

• Serving a proliferation of devices

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Key Technology Challenges

• Hiding the complexity from the customer

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Key Technology Challenges

• Scaling networks

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Telstra Technology/Research Priorities

• Artificial intelligence
• service automation (a key aspect of customer
  self-service solutions),
• autonomic systems (to improve service
  reliability)
• data mining (to understand customer behaviour)
• Radio network architectures
• As demand for bandwidth in the mobile environment
  increases (to support mobile broadband data
  applications), a plethora of solutions are
  emerging. Picking the right solution and being
  able to manage the infrastructure are vital.
• Web services
• Key technology to allow business process
  management within and between enterprises and
  individuals

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Telstra Technology/Research Priorities - continued

• Network management and operational support
  systems
• Network management is not simply an IT technology
  it is based on an understanding of the network,
  its architecture and protocols, and its service
  goals.
• Human factors and user-centred design
• Designing for usability testing for usability
• Security
• IP Network and application security (such as
  spam, viruss, etc)
• Modelling and traffic engineering
• Analysis of networks, systems and economics
• Audio/video technologies
• Coding of signals to suit the required purpose
  and network infrastructure management of content

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Telstras Current Research Priorities

• Customer contact
• Hosted IP Contact Centres, Speech Recognition and
  Self-Service Solutions

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Telstras Current Research Priorities

• OSS
• OSS Tools for IP Networks

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Telstras Current Research Priorities

• Broadband
• Home Networks, IP Broadband Wireless Strategy

Broadband Access
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Telstras Current Research Priorities

• Applications
• Voice on IP Applications, Mobile Applications
  Services

Service Request
Service delivery
Web serviceintegration
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Telstras Current Research Priorities

• Solutions
• Hosted Telemetry Services, Electronic Health
  Solutions

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Research Collaboration

• Purpose
• Complementary skills
• Increase scope and diversity of research efforts
  (e.g. by leveraging government funding)
• Improve commercialisation outcomes
• Mechanisms
• Partnership in Collaborative Research Centers
  (CRCs)
• E.g. Smart Internet Technology CRC, Distributed
  Systems CRC
• Specific RD Contracts
• E.g. Teletraffic Research Centre (University of
  Adelaide)
• E.g. Health effects of mobile phones (Swinburne)
• Australian Research Council (ARC) Linkage Grants
• Collaboration with vendors

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Challenges of Research Collaboration

• Supplier-driven versus customer-driven research
• Alignment of interests
• Risk and reward
• Expectation
• Ownership/control of intellectual property
• Tax and other financial issues