Communications

1
Communications

• Ms. Kissel

2
February 19, 2009

• Entry Task
• What are some ways people communicate?
• Target for today
• Identify key components of verbal and non-verbal
  communication

3
Face to FaceHow we form impressions

• ________ Appearance (body language)
• ________ Tone of voice
• ________ Words used

4
Face to FaceHow we form impressions

• ___55___ Appearance (body language)
• ___38___ Tone of voice
• ___7____ Words used

5
Communications

• Sharing
• information,
• ideas,
• thoughts,
• feelings

6
As a skill

• It is difficult to do well
• It can be profitable

7
Verbal

• Key components
• sound,
• words,
• speaking,
• and language. 

8
Non-Verbal

• Key components
• Eye contact
• Body language gestures
• Space
• Touch
• Expressions
• Breathing

9
Eye Contact

• Looking away gives the impression that you dont
  care to listen.
• Giving solid eye contact makes the communicator
  feel like you care.

10
Body Language

• Gesture A gesture is a form of non-verbal
  communication, made with a part of the body, used
  instead of or in combination with verbal
  communication.
• Examples shaking your finger, putting hands on
  hips any others?

11
Space

• Personal space, an updated form of Edward T.
  Hall's 1966 proxemics, is the region surrounding
  each person, or that area which a person
  considers their domain or territory. Often if
  entered by another being without this being
  desired, it makes them feel uncomfortable.

12
(No Transcript)
13
Touch

• Hand holding
• Hug
• Universal good touch from teacher to student.

14
Expressions

• What we wear on our face
• Look of death
• Anger
• Disgust
• Fear
• Boredom
• Confusion

15
Breathing

• Loud sighs signify

16
How to Listen Actively

• Focus all attention on speaker
• Establish eye contact
• Attend lean toward speaker
• Nod or use other means of expressing Im present
  and paying attention.

17
Four Active Listening Techniques

• Reflective
• Clarifying
• Encouraging
• Empathizing

18

• Reflectively
• Listen for feelings that are not stated
• Eliminate your judgement.
• Rephrase or summarize what the speaker has
• said to be sure you understand
• Clarifying
• Ask the speaker, are you looking for advice or
  someone to listen?
• Dont tell speaker what to do! Do not say well,
  if it was me it isnt

19

• Encouraging
• Give signals you are really interested and
  involved. Uh-huh, I understand, I
  see or tell me more
• Empathizing
• Actually feeling the other persons feelings as
  you listen
• If sad, the listener feels sad (for the speaker)
• If happy, the listener feels happy, etc.

20
I MESSAGES

• I messages are used during those difficult
  times when you must assert yourself and confront
  someone about his/her unacceptable behavior so
  that a solution to the problem can be negotiated.

21
I MESSAGES allow you to

• Confront people in a positive way.
• Be open, honest, and straightforward about a
  persons unacceptable behavior.
• Avoid putting people on the defensive.
• Appeal for help in solving the problem.
• Communicate ownership of the problem.

22
I messages

• I feel _________ when _________ because
  _______________.
• Freedom to choose to respond without blame.

23
You messages

• Lay the blame on others.

24
YOU MESSAGES are never well received for several
reasons

• They make people feel guilty
• They can be interpreted as blame, put downs,
  criticism and rejections.
• They communicate a lack of respect for others.
• They often cause reactive or retaliatory
  behavior.
• They damage the recipients self-esteem.
• They cause resistance rather the openness to
  change.
• They can make a person fell hurt, the resentful.
• They are often perceived as punitive.