Manpower Software

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Manpower Software

• The Future of Maritime Workforce Planning

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Who I am

• Jesse McGee
• Product Engineer, Manpower Software Inc.
• Maritime product specialist

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Why Manpower Software is here

• Manpower Software founded in 1991
• Experts in Crew Scheduling
• Military
• Cruise
• Worlds leading Crew Manning system purchased by
  over 55 of Cruise Companies

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Discussion Points

• Manpower Softwares experience in crew scheduling
• Unique demands of the Maritime Industrys
  workforce
• The crewing issue
• The impact on your business
• Training Impact
• Travel Impact
• How most businesses are tackling crewing
• The crewing pitfalls
• The future of crew management
• Crew manning with MAPS
• Examples

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Our Experience
NATO
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Unique demands of the Maritime Industrys
workforce

• 24x7x365 operation
• Employees dont go into the office
• Global workforce
• Global deployment
• Complex and continuous crew deployment
• Specific legislative requirements

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Crew Manning Needs
Crew Management
Fleet Management
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The Crewing Issue

• Crew Scheduling Administrative Overhead
• Examine suitable people
• Training requirements STCW 1 August 2002
• Checking Availability
• Cost
• Schedule crew to ship
• Identify and book travel
• Book leave
• Check passports/visas/medicals/vaccinations
• Print joining instructions, notify port
  agents/immigration
• Notify ship

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The Crewing Issue

• Managing Change
• Itinerary changes
• Effect on sign-on/sign offs
• Effect on travel
• Medical issues
• No shows
• Fleet Planning
• Managing New build introduction
• Succession planning, Crew forecasting
• Discover shortfall
• Re-examine in light of fleet plan changes

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Impact on Your Business

• Increased Costs
• Large number of schedulers
• High schedule related costs
• Travel
• Training Certification
• Legislative Fines
• STCW fines
• ILO180 fines
• Safe Manning fines
• Ships held in port

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Impact on Your Business

• Operational Issues
• Inability to cope with change/crisis
• Staff spend time fire-fighting
• Planning
• Essential to be able to forecast crew
  requirements into the future
• Plan hiring, training, deployment
• Use of more expensive agency crew to meet
  shortfall
• Security
• Screening of new crew members
• Audit trail of crew member movements
• Maintain history of crewmember appraisals and
  disciplinaries.

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Training Impact

• Cannot Determine Training Needs
• What is the current and future skill requirement?
• What is the current and future staff skills?
• What is the skill shortfall?
• What training needs happen to meet the shortfall?
• When can the training be done?
• What is the proof of training?
• Outcome
• Lack of planning train everyone to avoid fines
• Or to save cost reduce training and risk fines

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Travel Impact

• Cannot optimize travel costs
• Cant schedule ahead of time to get cheaper
  flights
• Cant get visibility of travel costs between
  potential crew
• Cant get visibility of travel costs between
  different sign on/sign off ports
• Outcome
• Travel expenditure greater than necessary

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Traditional Crew Manning Approach
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How most businesses are tackling crewing

• No Systems
• Brute force
• Large numbers of staff
• Blanket training
• Whiteboards
• Disparate Systems
• Spreadsheets Fine for 50-100 crew
• HR systems not designed for scheduling
• In-house developments costly to support
• Not integrated Difficult to achieve
  efficiencies

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Crew Manning Challenge

• Number of staff required over time
• Number of new crew to be recruited
• Type of training existing crew require
• Cost of crew as fleet changes
• Cost of training existing crew
• Cost of recruiting new crew

How do we achieve this?
With this?
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Crewing Pitfalls

• Disparate systems lead to a lack of departmental
  communication
• Lack of ship-shore communication
• Solutions not designed for the problem
• Crew scheduling still manual
• No optimization of travel or training costs
• Bottom-less pit for internally developed
  systems

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The Future of Crew Management

• Organizations that have visibility of their
  workforce costs 3-5 years in advance, will be
  able save over 30 on their operational, training
  travel costs. - Gartner 2002
• The solution needs to
• Be designed for the job
• Link all relevant departments
• Link ship and shore
• Find problems before they occur
• Provide auditable information for legal
  requirements
• Be dependable crew manning is mission critical

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The Outcome of Crew Manning Systems

• Eliminate inefficient movements
• Examine availability, training, travel, cost etc.
• Reduce training costs through targeted training
• Reduce travel costs
• Visibility when scheduling
• Book cheaper flights
• Reduce back office costs
• Improve service to crew
• Improve service to ships

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The MAPS Crew Manning Solution

• Designed to help with the issues discussed
• Purchased over 55 of the worlds cruise
  companies
• Carnival, RCCL, PO Princess, NCL
• End to end crew management
• From recruitment, to scheduling, to on-board
  manning.

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Why MAPS Crew Manning Works

• Gives visibility of demand over time
• Ship and post requirements
• Skill and certificate requirements for posts
• Matches crew to vacant posts
• Examine cost (including training and travel),
  availability, experience etc.
• Help schedulers make prudent informed decision
• Link departments and ship/shore.
• Examine potential issues before they occur

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Company Examples

• RCI MAPS Crew Scheduling is a sophisticated
  management tool that provides an end-to-end
  solution for the acquisition, scheduling and
  real-time tracking of crew membersit will
  provide a competitive advantage and redefine the
  industry standard.
• Sun Cruises the partnership and exchange of
  ideas between Manpower Software and ourselves has
  enabled the procurement and implementation of two
  very strong solutions.

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Company Examples

• RFA The MAPS application is critical to COMRFA
  users in enabling them to manage the appointment
  of personnel to our shipsthe system is the sole
  record of who is on each ship and their next of
  kin details.
• BP Shipping Manpower Software delivered the
  solution to the first part of BP Shippings
  growth pathThis is an enormous benefit to us and
  has bought BP Shipping a lot of time.

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MAPS Delivers

• Improve efficiency and reduce costs
• Scheduling
• Travel
• Recruiting
• Training
• Internal Communications
• Allow HR to manage crew rather than processing
  the paper chase
• Reduce staff turnover with better service and
  advanced planning
• Increase profitability with optimized
  distribution of skills
• ILO 180/STCW compliance and monitoring
• Platform for growth and business change
• MAPS is a proven solution in the maritime sector
  that is quick to implement, integrates with
  existing systems and is quick and easy to use.

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Question Answer Period

• Time Permitting