The Results of Internal Market Research

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The Results of Internal Market Research
Microfinance Centre for Central Eastern Europe
and the New Independent States
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Institutions that took part in the MFC survey
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MFC STRENGHTS

• Training Courses
• Trainers of excellent quality
• Diversification of training
• Qualitative training courses
• Training in English and in Russian
• Well arrange training courses
• Basic training course for startup MFIs

• Networking
• Opportunity to network
• Global networking
• Exchange of experiences
• Best practice exchange

• Professionalism
• Qualified staff
• Experienced staff
• Devoted staff
• Prompt reaction of MFC office
• Professional approach

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MFC WEAKNESSES

• Training Courses
• Courses are mainly in English
• Slow in developing courses in local language
• Lack of local trainers
• Not enough courses offered (Loan Officers)
• Basic courses should be updated and new ones
  added
• Inadequate advance notice of seminars
• Very limited training services (or marketing)

• MFC
• Too distant from member organizations
• Difficult access (expensive)
• Too centralized
• Relatively young and lacking experience
• Day-to-day means of contact (listserv)

• Expensive services
• Activities organize by MFC are expensive
• Very high costs of training courses
• The quality isnt adequate to the price

• Consulting
• Very limited consulting services (or marketing)
• direct consulting is not expending

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Other courses recommended to MFC

• Accounting
• Auditing
• Fundraising
• Human Resource Management
• Legal issues

Preferred locations for training courses

• Sarajevo
• Budapest
• Tbilisi/ Moscow/ Belgrad
• Dubrovnik/ Cracow/ Tuzla

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Other essential consulting services recommended
to MFC

• Funding resources available for the region
• Methods of working with delinquencies
• Best practice regional standards for MFIs
• Credit Reporting System
• New product development - market and client
  assessment

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Other research initiatives that MFC should
undertake

• competition research
• Microfinance and poverty relief
• process adopted by different agencies in the area
  of Microfinance
• development of monitoring database for client's
  portfolio

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Recommended Conference Topics

• Fund Raising
• Donor presentation
• Meeting with potential donors
• Fundraising and its sources on microfinance
  market
• Available funding for microfinance activities in
  the region

• Best Practices
• Review on experiences in the field of MF lending
  around the world
• Best performing MFI from the region
• Performance standards for MFIs
• Benchmarks in the region

• Future of Microfinance
• Development perspective
• Trends
• New developments and innovations
• Main problems

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NEWSLETTER

• Best Practice Experience
• Leading organization in the regions
• Review of results of MFIs
• Comparative indicators of MF members
• Vivid practical solution to specific issue
• Activities of other MFIs

• Funds
• New donor initiative
• Up-to-date information on available funding
  addresses to MFIs in the region
• Fundraising and its sources on microfinance
  market

• Other
• Short summaries on researches conducted
• Client stories
• More global statistics
• New services and product
• Update on Ford Impact Project current step

• Upcoming Events
• Workshop, Training
• Microfinance news
• Microfinance Centre plans
• Upcoming seminars

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WEBSITE

• Regional Experiences
• Links to MFIs affiliated with the MFC
• Presentation of MFIs
• Information on regional MFIs
• Activities of other MFIs
• Country mapping

• Fund Raising
• Links to potential donors
• Actual and update information on potential
  investors and donors
• All information on funds available

• Best Practices
• Distribution of best-practice principles
• Comparison of the organizations as per indicators
• Best practice exchange
• Benchmarks
• Recent relevant news from practitioners

• News
• Actual information on projects realized by MFC
• Small info packs to read in less then 5 minutes
• Real news
• Information on conferences and seminars
• Information from other networks

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