Open School BC Technical Team

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Open School BC Technical Team

• Major Projects
• WebCT
• Educators Resource Centre (ERC)
• Online Consortium Support
• OSBC Websites
• Licensing
• Online Admin Tools
• Systems Management
• Pilot Projects

Sharon Gagne
Patrick Murray
Sean Procyshyn
Aaron Henderson
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Open School BC Technical Team

• Major Projects
• WebCT
• Educators Resource Centre (ERC)
• Online Consortium Support
• OSBC Websites
• Licensing
• Online Admin Tools
• Systems Management
• Pilot Projects

Sharon Gagne
Patrick Murray
Sean Procyshyn
Aaron Henderson
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Patrick MurrayManager, Educational Applications

• Born in Victoria, BC
• BSC Computer Science from University of Victoria
• 18 years of Project Management experience
• 11 years with Open School BC

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Patrick MurrayManager, Educational Applications

• Challenges
• Increasing concurrent use of our services
• Increasingly large backups
• Scheduled outages for the backups
• Disaster recovery planning
• Impact of media sharing
• Setting up common user accounts for all services

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Concurrent Use700-800 concurrent users at noon
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One system serving multiple concurrent users
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Multiple systems serving multiple concurrent users
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Backups

• Daily backup to tape
• Weekly tape rotations
• Month-end complete backup to tape
• Tested Monthly
• Stored off-site

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Scheduled Outages

• Currently scheduled for 100am to 730am to
  complete the daily backup
• Moving to live-backup with only one outage on the
  weekend - no outages at any time during weekdays

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Disaster Recovery Planning (DRP)

• Additional servers running in parallel
• Ready and waiting to be switched in the case of a
  problem
• Used for testing updates to software

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Impact of media sharing

• Sharing video and audio files is becoming popular
• Media files require vast amounts of storage
• Media server purchased to manage these large
  media files

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Common user accounts for all services

• Same sign-on for WebCT and Educators Resource
  Centre (ERC)
• All access managed through the Online Admin Tools

WebCT
ERC
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Sharon GagneSystems Analyst

• Born in Spiritwood, Saskatchewan
• 1 yr RCMP dispatch in North Battleford, SK.
• 6 yrs Admin Assistant at NAIT (in Computer
  Systems Technology)
• 17 years at Open School BC in customer support,
  website development, graphic design and layout
• When not at work enjoys running and cycling

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Sharon GagneSystems Analyst

• Major Projects
• WebCT support for internal and external clients
• Website design, development and support for Open
  School BC
• Working on new Feature Pages and Course Resource
  websites.
• OSBC Online Consortium Hosting Service Licenses

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Sean ProcyshynSenior Systems Analyst

• Grew up in Saskatoon, Saskatchewan
• Bach. Education Degree
• Computer Systems Technology Diploma
• 3 years at Saskatchewan Learning as an
  Information Technology Analyst providing support
  for Secondary Educational Institutions throughout
  the province
• 2 years at Open School BC
• Committed to a customer first approach

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Sean ProcyshynSenior Systems Analyst

• Major Projects
• WebCT Administration and Configuration
• Online Admin Tools
• Pilot Projects
• Client Support

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Teachers Lounge
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Aaron HendersonSenior Systems Analyst

• Born in Vernon, BC
• 11 years developing websites and software
  programming
• Six years entrepreneurial business experience
• One year with Open School BC

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Aaron HendersonSenior Systems Analyst

• Major Projects
• Educators Resource Centre (ERC)
• Online Admin Tools
• Client Support

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Educators Resource Centre (ERC)
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Thank you, questions?