Interviewing Tips

1
Interviewing Tips
2
Preparation for Interview

• All those who might shed light
• Maintenance
• Delivery person
• Questions from Triage Question booklet
• Who, what, why, when, where, and how
• Primary goals are to find what happened and why
  it happened 

3
Techniques to Draw Out Information

• Interviewee might sketch out a diagram/flow chart
  of how things happened
• Avoid leading questions
• Avoid questions that have "yes" or "no" answers
• Do not put words in the interviewee's mouth
• Describe technically difficult information in
  their own words
• Encourage the interviewee to confine their
  comments to what they observed
• Avoid hearsay
• Avoid comments not in their personal
  knowledge/experience

4
Things to Always Consider

• Be courteous, considerate and open minded
• Avoid embarrassing any interviewee
• Adjust your style to match the needs of the
  interviewee
• Injured interviewees must be treated with overt
  diplomacy
• Help timid interviewees

5
Other Tips

• Be sensitive to the attitudes of strongly
  opinionated or biased interviewees (carefully
  sift after the interview)
• Actively guide talkative or tangential
  interviewees to stick to the facts
• Assure suspicious interviewees of the team's
  goals and confidentiality of the process
• Do not dismiss interviewees who say they "don't
  know anything" prematurely,

6
Re-enact the adverse event or close call with
each interviewee

• Good way to elicit important details
• Better understand how those perceptions match up
  with the actual environment
• Helps with Learned Intuition
• Pictures or diagrams may be used instead of
  actually visiting the scene with the interviewee
• Be careful during simulation