Business Broadband SME ADSL 1'0M RM130

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Business Broadband SME ADSL 1.0M RM130

• AUGUST 2008
• Channel (SP)

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INTRODUCTION

• Business Broadband SME package is an initiative
  to address broadband needs among SME customers.
• It is intended to offer SME mass market
  customers.
• This package core product is business broadband
  with add on facilities of broadband mobility
  access.

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PRODUCT DESCRIPTION
ADD-ON

• Mobility Access
• 1 Login ID
• Hotspot Basic_at_
• RM10/mth
• Unlimited access
• No registration fee

RM216/Year
(Standard price RM148/mth)
Terms and conditions apply
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Terms Conditions

• Existing TC business broadband apply.
• This package is 12 months term. Penalty will be
  imposed if terminate less than 12 months.
• For New Installation only.Promotion valid until
  31st December 2008

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OBJECTIVES

• To give value at package price to the business
  customers.
• To create stickiness of Business broadband by
  providing mobility access

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TARGET CUSTOMERS

• Business Broadband SME ADSL RM130 is open to ALL
  SME (S10 to M40) customers who
• Currently do not have business broadband
• Existing business broadband customers that
  require more business broadband account
• New registered Business broadband customers.

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Pricing Plan
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SAMPLE APPLICATION FORM Business Broadband
Form (Existing)
Fill in Package Name Business Broadband
SME 1Mbps RM130 AND/OR Hotspot RM10 Standard
Basic Monthly
TC Business Broadband
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ENQUIRIES

• 1 800 888 SME
• www.tmsme.biz

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ORDER REGISTRATION INSTALLATION As per existing
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PROCESS FLOW FOR BUSINESS BROADBAND INSTALLATION
Process Owner
Apply Service inform the appt date time
(within 8 days)
Customer
Launch MIPS website https//mips.tm.net.my/Custome
rCentre
TM Point/ Reseller
Input Login and Password (For MIPS and CASS)

• Verify Streamyx availability
• Please input customer
• Account Category
• Plan Name
• Customer IC(Personal) or Company BR
  Number(Business)

In MIPS Main Menu Select Customer Registration
MIPS
Verify customer data
TIMELINE
Day 1 - Registration via MIPS (within 30 minutes)
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PROCESS FLOW FOR BUSINESS BROADBAND INSTALLATION
Process Owner
Letter to be sent to customer informing their
Waiter (T) status
Customer

• Register customer account in MIPS
• Input the following info
• Login password for all the service
• Customer personal info
• Expected completion date/appt date
• Installation Info
• Billing Info

Input customer data in Demand List or Waiters
List
TM Point/ Reseller
Click Submit
NO
No port or no infra
Check and verify all customer data correct
Click Submit
YES
Port available
Multimedia Pre-Confirmation page is generated
MIPS
Register customer to K status (Kajisiasat)
Copper distance 5 to 7km
TIMELINE
Day 1 - Registration via MIPS (within 30 minutes)
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PROCESS FLOW FOR BUSINESS BROADBAND INSTALLATION
Process Owner
Letter of registration confirmation to be sent to
customer
Awaits service installation
Customer
Detach and give Customer Portion of confirmation
slip and retain TM Portion
TM Point/ Reseller

• MIPS trigger CASS to captures port
• MIPS trigger MCMB to create acct
• MIPS trigger SAMS to captured order info for
  distribution

Multimedia Registration Confirmation is generated
MIPS
Vendor/ Installer
Configure port speed update SAMS
ANOC
Complete Jumper update SAMS
OM SAF (MDF)
Receive Update from SAMS
Monitor daily orders report
BAC
TIMELINE
Day 1 - Registration via MIPS (within 30 minutes)
Day 1 to 2 Jumpering/Speed Config (within 24
hours)
Day 2 to Day 7-Installation at customer premises
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PROCESS FLOW FOR BUSINESS BROADBAND INSTALLATION
Process Owner
Upon completion of physical work
Wait customers activation via SMS/online or
impose 7 days default acct activation.
SIB DIY packages
SAMS
G
Installation by TM
Order received from SAMS(Vendor center). Call
customer to reconfirm
OK
Test connection using TEST acct and activate
cust acct
OK
Activation fail
Visit cust premise and proceed with installation.
Vendor/ Installer
Ensure appointment date is the current date. If
not update system and reactivate
Cust not at home
E
Return order in SAMS. Update in
http//sams.tm.net.my/vendorcenter
F
Monitor daily orders report from SAMS
Update contractor if appointment missed
Produce compile daily report
END
D
BAC
In the event of no action from OM (MDF) and
ANOC , a report will be escalated to higher
authority until it gets resolved. For Kajisiasat
Tunggu orders- as order became Peringkat Awal,
system will distribute orders accordingly
TIMELINE
Day 2 to Day 7-Installation at customer premises
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PROCESS FLOW FOR BUSINESS BROADBAND INSTALLATION
Process Owner
Activation ok?
OK
SAMS
Account Activated
NO (Call BAC for manual activation) Possibly VCI
not correct, BAC coordinate for updating
Send to BAC
Request customer to sign Service Acceptance Form
and Receipt for Additional Service
Vendor/ Installer
Compile forms for purpose of records
Send Pending Customer/Pending Cancel list to CCMIS
Manual activation
BAC
Refer to CSM Best Practice PP
CCMIS
Day 2 to Day 7-Installation at customer premises
TIMELINE
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PROCESS FLOW FOR BUSINESS BROADBAND INSTALLATION
Siasat siap via SAMS (OM)
Processor / TM Point CSR
Can provide, speed ok
Order will proceed with installation
Change to P (Auto by MIPS)
Can provide, Cannot achieve required package
speed
Cancel order re-register lower speed package
Kajisiasat
Cannot provide (no signal/bad copper/low speed)
Manually change order to Tunggu status in MIPS
Order automatically becomes Peringkat Awal
IF RTDSLAM Available
Change to T (Auto by MIPS)
Kajisiasat order to Siasat siap